Coaktion
Account Executive | Aktie Now USA (Local Resource)
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Account Executive | Aktie Now USA (Local Resource)
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Coaktion
Who are we? Aktie Now has over 8 years of CX expertise implementing technologies to transform your customer's journey. But we go beyond that, redefining the interaction between brands and customers. Our commitment is to enhance customer service, facilitating company-customer communication with innovative technological solutions. Aktie Now offers services of implementation, optimization, migration, integration and other customizations to Zendesk and other market‑leading CX applications. Aktie Now is also part of Coaktion, an ecosystem dedicated to the digital transformation of the customer experience. Our mission is to positively impact the CX market; we believe that digital transformation is the key to creating exceptional experiences from the inside out. Our ecosystem consists of companies committed to redefining standards and offering disruptive solutions to elevate the customer experience, ready to lead the revolution in customer experience. If you share our passion for transformation and wish to explore new experiences, come join this team! #ExploreTheExperience #CarreirasCoaktion #CarreersCoaktion
About The Role We’re hiring a
Bilingual Account Executive
to represent our company in the
U.S. and North American markets . This person will be key in developing and maintaining strong relationships with Zendesk AEs (SMB and Commercial), driving alignment, and ensuring we’re seen as the
partner of choice , not just another vendor.
If you’re passionate about relationship‑building, fluent in both English and Portuguese, and excited to be a visible presence in the U.S. tech ecosystem, this could be a great fit!
Responsibilities
Build strong relationships with Zendesk’s AE teams (SMB & Commercial), ensuring we are top‑of‑mind for relevant opportunities.
Act as the point of contact for U.S.-based Zendesk reps, prospects, and clients.
Attend in-person events, meetings, and partner activations to represent the company and strengthen connections.
Identify, qualify, and manage inbound and partner‑driven opportunities.
Collaborate with internal Brazilian Pre‑Sales and Operations to deliver proposals, demos, and solutions.
Work with partners to influence and drive demand for Zendesk‑related services and implementations.
Maintain accurate CRM hygiene and report consistently on deal status, pipeline growth, and key relationships.
Align closely with internal Ops, Marketing, and Partner Success to ensure smooth handoffs and client satisfaction.
Skills and Details
Experience in B2B SaaS sales, partnerships, or channel sales - preferably within the Zendesk ecosystem or a related CX/CRM/Helpdesk environment.
Proven ability to build relationships and influence stakeholders without formal authority.
Fluent in English and Portuguese (spoken and written).
Strong interpersonal and communication skills, with cultural sensitivity.
Comfort working in a distributed, remote‑first environment, with occasional travel for events and meetings.
Self‑starter with the ability to manage priorities and drive results independently.
Additional Information
Fixed monthly rate plus variable compensation;
Annual bonus (subject to achieving financial goals);
Accommodation and transportation according to the Travel Policy;
15 days of Vacation (working days);
CoHoliday on US national holidays;
CoHappy Day - Day off on your birthday;
Subsidy for language courses - English or Spanish (50% of the course fee).
Seniority level Mid‑Senior level
Employment type Contract
Austin, TX
#J-18808-Ljbffr
Account Executive | Aktie Now USA (Local Resource)
role at
Coaktion
Who are we? Aktie Now has over 8 years of CX expertise implementing technologies to transform your customer's journey. But we go beyond that, redefining the interaction between brands and customers. Our commitment is to enhance customer service, facilitating company-customer communication with innovative technological solutions. Aktie Now offers services of implementation, optimization, migration, integration and other customizations to Zendesk and other market‑leading CX applications. Aktie Now is also part of Coaktion, an ecosystem dedicated to the digital transformation of the customer experience. Our mission is to positively impact the CX market; we believe that digital transformation is the key to creating exceptional experiences from the inside out. Our ecosystem consists of companies committed to redefining standards and offering disruptive solutions to elevate the customer experience, ready to lead the revolution in customer experience. If you share our passion for transformation and wish to explore new experiences, come join this team! #ExploreTheExperience #CarreirasCoaktion #CarreersCoaktion
About The Role We’re hiring a
Bilingual Account Executive
to represent our company in the
U.S. and North American markets . This person will be key in developing and maintaining strong relationships with Zendesk AEs (SMB and Commercial), driving alignment, and ensuring we’re seen as the
partner of choice , not just another vendor.
If you’re passionate about relationship‑building, fluent in both English and Portuguese, and excited to be a visible presence in the U.S. tech ecosystem, this could be a great fit!
Responsibilities
Build strong relationships with Zendesk’s AE teams (SMB & Commercial), ensuring we are top‑of‑mind for relevant opportunities.
Act as the point of contact for U.S.-based Zendesk reps, prospects, and clients.
Attend in-person events, meetings, and partner activations to represent the company and strengthen connections.
Identify, qualify, and manage inbound and partner‑driven opportunities.
Collaborate with internal Brazilian Pre‑Sales and Operations to deliver proposals, demos, and solutions.
Work with partners to influence and drive demand for Zendesk‑related services and implementations.
Maintain accurate CRM hygiene and report consistently on deal status, pipeline growth, and key relationships.
Align closely with internal Ops, Marketing, and Partner Success to ensure smooth handoffs and client satisfaction.
Skills and Details
Experience in B2B SaaS sales, partnerships, or channel sales - preferably within the Zendesk ecosystem or a related CX/CRM/Helpdesk environment.
Proven ability to build relationships and influence stakeholders without formal authority.
Fluent in English and Portuguese (spoken and written).
Strong interpersonal and communication skills, with cultural sensitivity.
Comfort working in a distributed, remote‑first environment, with occasional travel for events and meetings.
Self‑starter with the ability to manage priorities and drive results independently.
Additional Information
Fixed monthly rate plus variable compensation;
Annual bonus (subject to achieving financial goals);
Accommodation and transportation according to the Travel Policy;
15 days of Vacation (working days);
CoHoliday on US national holidays;
CoHappy Day - Day off on your birthday;
Subsidy for language courses - English or Spanish (50% of the course fee).
Seniority level Mid‑Senior level
Employment type Contract
Austin, TX
#J-18808-Ljbffr