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Bandy Carroll Hellige

Account Manager

Bandy Carroll Hellige, Louisville, Kentucky, us, 40201

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BCH is a marketing communications agency driven by curiosity. Services include brand strategy, creative, media planning/buying, public relations, online and digital marketing, and consumer research conducted in an in‑house facility.

We love research that is insightful. We love insights that shake things up. We love using these insights to create something people are familiar with and present it to them in a way they’ve never seen before. We take pride in our strategic abilities, in our abilities to create in all disciplines, our ability to collaborate in bringing a big idea to life in cool new ways across multiple platforms.

Job Description We are looking for an

Account Manager

to create long‑term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports, budgets, etc.. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross‑functional internal teams (including the Media & Creative departments) to improve the entire customer experience. This position may require occasional travel.

If you are familiar with account management, QSR, the food and beverage industry, have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team‑wide goals.

Responsibilities

Serve as the lead point of contact for all customer account management matters

Experience/knowledge with marketing/advertising campaigns

Organizational and time‑management skills

Strong communication skills with a problem‑solving attitude

Build and maintain strong, long‑lasting client relationships

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Prepare, file and retrieve sales‑related documents

Update internal databases with account and sales information

Coordinate meetings and calls for the Brand Management team

Conduct research on prospective clients and current clients

Perform market and competitive research

Help create meeting materials (e.g. PowerPoint presentations)

Qualifications

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level

Solid experience with MS Office (particularly MS Excel)

Experience delivering client‑focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

Additional Information All your information will be kept confidential according to EEO guidelines.

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