Sukup Manufacturing Co.
Ramco Innovations Sales Support Specialist
Sukup Manufacturing Co., Lincoln, Kansas, United States
Sales Support Specialist – Ramco Innovations™ at Sukup Manufacturing Co.
Job Summary
The Sales Support Specialist plays a key role in supporting the Inside Sales Team by managing house accounts, ensuring accurate order processing, maintaining customer records, and facilitating communication between departments. This position ensures smooth day-to-day operations in a designated sales area and contributes to the overall success of the sales function.
Responsibilities
Manage assigned house accounts and provide dedicated support to the Inside Sales Representatives in your area.
Complete Part Set‑Up forms accurately and promptly for new or modified items.
Expedite and enter customer orders received from the I/S Rep, ensuring accuracy and timeliness.
Maintain and update CRM data including contact information, pricing codes, SIC codes, and special customer notes.
Regularly review and manage the Backorder Report to ensure timely fulfillment of orders.
Attend vendor training and factory schools to maintain a high level of product and vendor knowledge.
Process repairs and credit requests within 48 hours of receipt, ensuring all documentation is accurate and complete.
Achieve and maintain rapport with customers and work to exceed their expectations by providing the best possible service.
Perform additional duties and administrative tasks as assigned.
Support SPA (Special Pricing Authorization) management within your assigned territory.
Price RSGs for the Shop BOMs.
Collaborate with the Accounting department to merge duplicate customer records in the CRM.
Qualifications / Requirements
2‑year degree preferable or equivalent training in an industrial setting.
Self‑motivated, results‑oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects.
Read and comprehend basic English.
Must have legible handwriting, typing, and data entry skills.
Demonstrate effective written, verbal, and communication skills.
Ability to use Microsoft Excel, Word, and Outlook preferred.
Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR).
Working Conditions
Possess the mobility to work in a standard office setting and to use standard office equipment.
Sitting in a normal seated position for extended periods.
Reaching by extending hand(s) or arm(s) in any direction.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s). For example, using a keyboard.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, stoop, kneel, crouch, or crawl.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Have the strength to lift and carry files weighing up to 10 pounds.
Work under typical office conditions; the noise level is moderately quiet.
Employer Rights This job description does not list all duties of the job. You may be asked by management to perform other duties; work hours may change. Ramco Innovations has the right to revise this job description at any time. This job description is not a contract for employment. Your continued employment with Ramco Innovations is “at will”.
Equal Opportunity Employer It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex. In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.
Immigration Sponsorship Applicants must be authorized to work for any employer in the U.S. Sukup Manufacturing Co. is unable to sponsor or take over sponsorship of an employment visa at this time unless explicitly annotated within the individual job posting.
Location Lincoln and Kansas City
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Manufacturing
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Responsibilities
Manage assigned house accounts and provide dedicated support to the Inside Sales Representatives in your area.
Complete Part Set‑Up forms accurately and promptly for new or modified items.
Expedite and enter customer orders received from the I/S Rep, ensuring accuracy and timeliness.
Maintain and update CRM data including contact information, pricing codes, SIC codes, and special customer notes.
Regularly review and manage the Backorder Report to ensure timely fulfillment of orders.
Attend vendor training and factory schools to maintain a high level of product and vendor knowledge.
Process repairs and credit requests within 48 hours of receipt, ensuring all documentation is accurate and complete.
Achieve and maintain rapport with customers and work to exceed their expectations by providing the best possible service.
Perform additional duties and administrative tasks as assigned.
Support SPA (Special Pricing Authorization) management within your assigned territory.
Price RSGs for the Shop BOMs.
Collaborate with the Accounting department to merge duplicate customer records in the CRM.
Qualifications / Requirements
2‑year degree preferable or equivalent training in an industrial setting.
Self‑motivated, results‑oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects.
Read and comprehend basic English.
Must have legible handwriting, typing, and data entry skills.
Demonstrate effective written, verbal, and communication skills.
Ability to use Microsoft Excel, Word, and Outlook preferred.
Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR).
Working Conditions
Possess the mobility to work in a standard office setting and to use standard office equipment.
Sitting in a normal seated position for extended periods.
Reaching by extending hand(s) or arm(s) in any direction.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s). For example, using a keyboard.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, stoop, kneel, crouch, or crawl.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Have the strength to lift and carry files weighing up to 10 pounds.
Work under typical office conditions; the noise level is moderately quiet.
Employer Rights This job description does not list all duties of the job. You may be asked by management to perform other duties; work hours may change. Ramco Innovations has the right to revise this job description at any time. This job description is not a contract for employment. Your continued employment with Ramco Innovations is “at will”.
Equal Opportunity Employer It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex. In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.
Immigration Sponsorship Applicants must be authorized to work for any employer in the U.S. Sukup Manufacturing Co. is unable to sponsor or take over sponsorship of an employment visa at this time unless explicitly annotated within the individual job posting.
Location Lincoln and Kansas City
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Manufacturing
#J-18808-Ljbffr