Topsort
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We're quickly growing and super excited for you to join us!
About Topsort Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic and has had rapid growth since. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and are quickly approaching the #1 position in the industry.
Why Topsort? Why now? Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future.
What is this role like? We are looking for a driven and articulate
Account Manager
to join our growing EMEA team at Topsort. In this role, you’ll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.
You will:
Build and maintain trusted relationships with clients, becoming their go-to contact for all things Topsort.
Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals.
Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience.
Prepare and lead QBRs, performance reviews, and product optimization sessions.
Drive upsell opportunities and support commercial growth within assigned accounts.
Track engagement and usage data to proactively spot risks and opportunities.
Communicate clearly, consistently, and confidently—both in writing and on calls.
What We Think You Need to Be Successful We’re open to candidates who don’t check every box but show strong potential.
Core Requirements & Experience
Bachelor’s or Master’s degree
5+ years of work experience, 3+ years in client-facing roles, ideally in account management, consulting, or customer success.
Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
Excellent verbal and written communication skills, with a clear and concise style.
Strong analytical mindset—you can interpret product data and turn it into client strategy.
Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.
German fluency is required.
Bonus Points
Experience in B2B SaaS, ad‑tech, martech, or data platforms.
Familiarity with retail, marketplaces, or media monetization.
Fluency in additional languages beyond English and German.
What We Value
Deep dive into details:
Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
Team first:
A low need for individual recognition, always prioritizing collective results over personal credit.
You thrive with ambiguity:
Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
Adaptability:
Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
Urgency:
A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
Curiosity:
Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.
We are proud to be an equal opportunity employer and to foster a workplace where diversity is valued and celebrated. We believe that diverse perspectives and experiences strengthen our teams and drive better outcomes. We respect and value any race, religion, color, national origin, ancestry, caste, gender, gender identity or expression, sexual orientation, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.
Do you sound like the right fit? Let's dive right in!
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Technology, Information and Internet
#J-18808-Ljbffr
We're quickly growing and super excited for you to join us!
About Topsort Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic and has had rapid growth since. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and are quickly approaching the #1 position in the industry.
Why Topsort? Why now? Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future.
What is this role like? We are looking for a driven and articulate
Account Manager
to join our growing EMEA team at Topsort. In this role, you’ll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.
You will:
Build and maintain trusted relationships with clients, becoming their go-to contact for all things Topsort.
Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals.
Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience.
Prepare and lead QBRs, performance reviews, and product optimization sessions.
Drive upsell opportunities and support commercial growth within assigned accounts.
Track engagement and usage data to proactively spot risks and opportunities.
Communicate clearly, consistently, and confidently—both in writing and on calls.
What We Think You Need to Be Successful We’re open to candidates who don’t check every box but show strong potential.
Core Requirements & Experience
Bachelor’s or Master’s degree
5+ years of work experience, 3+ years in client-facing roles, ideally in account management, consulting, or customer success.
Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
Excellent verbal and written communication skills, with a clear and concise style.
Strong analytical mindset—you can interpret product data and turn it into client strategy.
Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.
German fluency is required.
Bonus Points
Experience in B2B SaaS, ad‑tech, martech, or data platforms.
Familiarity with retail, marketplaces, or media monetization.
Fluency in additional languages beyond English and German.
What We Value
Deep dive into details:
Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
Team first:
A low need for individual recognition, always prioritizing collective results over personal credit.
You thrive with ambiguity:
Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
Adaptability:
Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
Urgency:
A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
Curiosity:
Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.
We are proud to be an equal opportunity employer and to foster a workplace where diversity is valued and celebrated. We believe that diverse perspectives and experiences strengthen our teams and drive better outcomes. We respect and value any race, religion, color, national origin, ancestry, caste, gender, gender identity or expression, sexual orientation, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.
Do you sound like the right fit? Let's dive right in!
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Technology, Information and Internet
#J-18808-Ljbffr