Keywords Studios
Role Overview
As an Enterprise Account Manager, you'll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world's largest enterprise game companies. You will be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts.
You will work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues, using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.
Responsibilities
Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities.
Work closely with product and customer success teams to expand adoption of Player Engagement services.
Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of the Helpshift platform and services.
Work with the production team to protect revenues.
Receive and respond to customer RFIs/RFPs.
Use existing networks within the games industry to open doors and create new opportunities for Keywords focused on introducing Player Engagement Services.
Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals.
Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives.
Communicate effectively with senior‑level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships and act as a trusted advisor.
Qualifications
5–7+ years of Account Management experience supporting Game Industry customers.
Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
Experience selling to or working within the Player Engagement ecosystem.
Strong critical thinking, commercial creativity, and process‑driven execution.
Data‑driven mentality and ability to work through ambiguity.
High attention to detail and ability to perform as a trusted advisor for customers.
Excellent written and verbal communication skills.
Self‑motivated and able to thrive in a remote working environment.
Willingness to travel as required.
Benefits
Salary range: $150k – $175k OTE with 70% base & 30% variable based on quota attainment.
Medical, Dental and Vision coverage.
Vacation, flexible paid time off, personal days.
Sick leave.
Corporate holidays, including floating holidays.
Life & Disability coverage.
Paid Basic and AD&D insurance.
Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage.
Recruitment Process
Send your application with an updated resume.
After reviewing your candidacy, we invite you to an online language assessment (Community Management and English) to evaluate your written skills.
Once you submit your test, the assessment will take approximately 48‑72 hours to be evaluated.
If you pass the test, we'll invite you for an online interview via MS Teams with a Talent Acquisition Specialist, and possibly a second interview with a Team Lead or Operations Manager.
At the end of our journey, you may receive an offer and become a Keywordian.
Equal Opportunities Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Legal Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN | Studio: Keywords Studios | Location: America | Area of Work: Player Engagement | Service: Engage | Employment Type: Permanent | Working Pattern: Full Time, Remote
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You will work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues, using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.
Responsibilities
Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities.
Work closely with product and customer success teams to expand adoption of Player Engagement services.
Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of the Helpshift platform and services.
Work with the production team to protect revenues.
Receive and respond to customer RFIs/RFPs.
Use existing networks within the games industry to open doors and create new opportunities for Keywords focused on introducing Player Engagement Services.
Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals.
Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives.
Communicate effectively with senior‑level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships and act as a trusted advisor.
Qualifications
5–7+ years of Account Management experience supporting Game Industry customers.
Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
Experience selling to or working within the Player Engagement ecosystem.
Strong critical thinking, commercial creativity, and process‑driven execution.
Data‑driven mentality and ability to work through ambiguity.
High attention to detail and ability to perform as a trusted advisor for customers.
Excellent written and verbal communication skills.
Self‑motivated and able to thrive in a remote working environment.
Willingness to travel as required.
Benefits
Salary range: $150k – $175k OTE with 70% base & 30% variable based on quota attainment.
Medical, Dental and Vision coverage.
Vacation, flexible paid time off, personal days.
Sick leave.
Corporate holidays, including floating holidays.
Life & Disability coverage.
Paid Basic and AD&D insurance.
Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage.
Recruitment Process
Send your application with an updated resume.
After reviewing your candidacy, we invite you to an online language assessment (Community Management and English) to evaluate your written skills.
Once you submit your test, the assessment will take approximately 48‑72 hours to be evaluated.
If you pass the test, we'll invite you for an online interview via MS Teams with a Talent Acquisition Specialist, and possibly a second interview with a Team Lead or Operations Manager.
At the end of our journey, you may receive an offer and become a Keywordian.
Equal Opportunities Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Legal Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN | Studio: Keywords Studios | Location: America | Area of Work: Player Engagement | Service: Engage | Employment Type: Permanent | Working Pattern: Full Time, Remote
#J-18808-Ljbffr