Houston Grand Opera
Box Office Account Executive – Houston Grand Opera
About Houston Grand Opera The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards—making it the only opera company in the world to win all three honors. Our strategic focus is two‑fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We are passionate about building and sustaining an inclusive and equitable working environment for all company members.
Compensation and Benefits
Comprehensive and affordable health benefits
Generous paid time off
403(b) retirement plan with employer match
Flexible work schedule
Professional development opportunities
Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation
Free tickets to our mainstage and community productions and events
Key Responsibilities
Provide exceptional and seamless customer service across all patron touchpoints that reflects HGO’s commitment to excellence
Independently manage all aspects of the subscriber portfolio, including personalized renewal campaigns, targeted upselling opportunities, and strategic outreach to prospective flex and full‑season subscribers
Leverage connections with the audience to create memorable experiences
Assist patrons via various channels such as phone, web chat, e‑mail, or in‑person regarding ticket sales, ticket exchanges, and other general inquiries such as performance details, directions, parking, etc.
Ensure accurate processing and timely delivery of customer tickets
Engage successfully in cross‑selling, up‑selling, and donation asks
Staff and support Box Office operations or other guest service stations during performances
Identify individual giving prospects for referral to Philanthropy for further qualification
Serve as a first‑line resource for call escalations from Box Office Representatives
Through relationship stewardship and consultative needs assessment, identify opportunities to enhance patron experiences
Achieve ambitious individual and team revenue targets and KPIs including data‑driven retention goals
Take on special projects for the department as assigned
Assist other HGO departments with various projects and events as needed
Help with the setup and take‑down of equipment, signs, and other duties as assigned
Qualifications
3+ years of direct work experience with demonstrated success in sales and revenue generation; customer service experience is also required
Knowledge of opera and arts preferred but not required
Ability to perform essential duties satisfactorily; the requirements listed are representative of the knowledge, skill, and/or ability required
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
Special Job Characteristics The ideal candidate will have a passion for the arts and possess a superb sales aptitude with a service mindset that leverages a consultative selling ability, demonstrates comfort with revenue targets, and is resilient in the face of rejection. They will have excellent relationship management skills, be genuinely curious about people, be proactive in their communication style, and demonstrate high levels of empathy and emotional intelligence. They will also have strong organizational capabilities, including the ability to effectively manage a sizable portfolio of customers, be self‑directed, and strategically prioritize competing priorities. Evening and weekend work is required as well as the ability to bend, stoop, sit, and sometimes lift up to 20 lb.
Physical Demands Extended periods of sitting and performing tasks such as typing and using a computer mouse, with strong visual and auditory focus, occasional lifting (not exceeding 20 pounds), reaching for items, effective communication skills, and fine motor abilities. You will be mobile within the office for activities such as attending performances, events, and meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Houston Grand Opera is committed to equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Performing Arts
Get notified about new Account Executive jobs in Houston, TX.
#J-18808-Ljbffr
About Houston Grand Opera The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards—making it the only opera company in the world to win all three honors. Our strategic focus is two‑fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We are passionate about building and sustaining an inclusive and equitable working environment for all company members.
Compensation and Benefits
Comprehensive and affordable health benefits
Generous paid time off
403(b) retirement plan with employer match
Flexible work schedule
Professional development opportunities
Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation
Free tickets to our mainstage and community productions and events
Key Responsibilities
Provide exceptional and seamless customer service across all patron touchpoints that reflects HGO’s commitment to excellence
Independently manage all aspects of the subscriber portfolio, including personalized renewal campaigns, targeted upselling opportunities, and strategic outreach to prospective flex and full‑season subscribers
Leverage connections with the audience to create memorable experiences
Assist patrons via various channels such as phone, web chat, e‑mail, or in‑person regarding ticket sales, ticket exchanges, and other general inquiries such as performance details, directions, parking, etc.
Ensure accurate processing and timely delivery of customer tickets
Engage successfully in cross‑selling, up‑selling, and donation asks
Staff and support Box Office operations or other guest service stations during performances
Identify individual giving prospects for referral to Philanthropy for further qualification
Serve as a first‑line resource for call escalations from Box Office Representatives
Through relationship stewardship and consultative needs assessment, identify opportunities to enhance patron experiences
Achieve ambitious individual and team revenue targets and KPIs including data‑driven retention goals
Take on special projects for the department as assigned
Assist other HGO departments with various projects and events as needed
Help with the setup and take‑down of equipment, signs, and other duties as assigned
Qualifications
3+ years of direct work experience with demonstrated success in sales and revenue generation; customer service experience is also required
Knowledge of opera and arts preferred but not required
Ability to perform essential duties satisfactorily; the requirements listed are representative of the knowledge, skill, and/or ability required
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
Special Job Characteristics The ideal candidate will have a passion for the arts and possess a superb sales aptitude with a service mindset that leverages a consultative selling ability, demonstrates comfort with revenue targets, and is resilient in the face of rejection. They will have excellent relationship management skills, be genuinely curious about people, be proactive in their communication style, and demonstrate high levels of empathy and emotional intelligence. They will also have strong organizational capabilities, including the ability to effectively manage a sizable portfolio of customers, be self‑directed, and strategically prioritize competing priorities. Evening and weekend work is required as well as the ability to bend, stoop, sit, and sometimes lift up to 20 lb.
Physical Demands Extended periods of sitting and performing tasks such as typing and using a computer mouse, with strong visual and auditory focus, occasional lifting (not exceeding 20 pounds), reaching for items, effective communication skills, and fine motor abilities. You will be mobile within the office for activities such as attending performances, events, and meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Houston Grand Opera is committed to equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Performing Arts
Get notified about new Account Executive jobs in Houston, TX.
#J-18808-Ljbffr