Rhodes, Inc.
At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas.
Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.
Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.
Benefits of being a part of our Team include
Competitive Compensation including Bonus & Profit-Sharing Programs
Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options
Employer Paid Health Reimbursement Account for Medically Enrolled Staff
401(k) with Company Matching Contributions
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Employee Home Purchase Rebate Program
Employee Assistance Program (EAP)
Reward and Recognition Programs
Role Mission As a Sales Coordinator, your job entails supporting the Sales Team by executing a variety of administrative and clerical responsibilities that enhance the customer experience. This entry level position is responsible for providing excellent customer service at the Esperanza Homes Design Studio by receiving visitors, including greeting, welcoming, directing and announcing them appropriately as needed. In addition, the Sales Coordinator supports the Sales Team by executing duties that enhance productivity and efficiency. In doing so, your professional customer service upholds our Rhodes Core Values and supports the accomplishment of our organizational purpose to create beautifully engaging communities.
Measured Performance Goals
Supports Lot File Maintenance
Supports Design Center Staffing
Supports HALO requests processed
Accountabilities
Welcome, receive and direct guests as required
Support with administrative and clerical duties as assigned
Contact Onsite Sales Consultant for customers seeking a tour with a Sales Consultant
Open and close welcome center per scheduled hours
Lot File Maintenance
Supports maintaining digital and hard lot files for all sales related documents
Supports ensuring all sales documents are filed in the correct OneDrive
Supporting sharing relevant OneDrive files with financing partners
Supports creating and closing out lot files in current builds and past builds folders
Support archiving schedules in Mark Systems and perform lot file audits
Plan Changes and Cancellations
Supports assisting the sales team in changing a customer’s lot selection, floorplan, elevation, or community
Supports with kickout and re-price cancellations
Supports with verifying the accuracy of our interactive map
Preparation for Closings
Receive and catalog house keys
Receive and catalog mailbox keys
Receive and catalog garage remotes
Prepare closing packets for Sales Managers
CRM Management
Supports with spot checking CRM data daily
Supports with verifying that everything received is also accounted for in the CRM’s data
Supports with using automated reports in HubSpot to identify errors and address them with the sales team
Start Requests
Add Starts to “Start Requests Received” file
Log Design and Structural options spent in Mark Systems
ITK Schedule and HALO Management
Supports with creating customer portals and mark Homeowner Portal complete in ITK
Supports with adding customers to the excel merge file once customer portals are created
Supports with adding merge file with addresses for every home
Supports with adding weekly SPEC home lawn maintenance requests in HALO
Supports with processing HALO tickets daily as received
Report Generating
Supports with preparing and comprehend automated reports used weekly
Supports with searching for data and input in reports accurately
Supports with sending weekly reports via email to our mortgage, title, and vendor partners
Supports with sending monthly report of ratified sales and closed homes
Supports with preparing for sales team events and trainings
Supports with ordering food and supplies for quarterly sales trainings
Supports with ordering awards and coordinating events for sales team and Real Estate Professional outreaches
Supports with providing receipts to VP of Sales for sales team event expenses
Embodies Rhodes Core Values
Act with Integrity, No Exceptions
Honor our Team
Never Be Satisfied – continuously looks for ways to improve every aspect of our business
Best in Class Customer Experience -provide a best-in-class customer experience – every time, with every customer
Community Leadership – actively engage in the communities we serve, to make them better for our future
Lives the Values of the Rhodes Team
Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
Is driven by outcomes and results, and wants to be held accountable for them
Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
Supervisory Responsibilities
None
Qualifications, Knowledge and Skills
Experience in administrative, accounting, or clerical work (1+ year)
Strong follow up skills
Positive, outgoing, team player attitude
Ability to adapt quickly and multi-task efficiently
Attention to detail and organizational aptitude
Proficiency in Microsoft Outlook, Word, & Excel
FLSA Status
Non-exempt
Essential Functions (Mental/Physical/Environmental Requirements) Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Report to the Esperanza Homes Design Studio daily and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with co-workers, financing partners, and manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle
Comply with company policies and procedure
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Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.
Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.
Benefits of being a part of our Team include
Competitive Compensation including Bonus & Profit-Sharing Programs
Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options
Employer Paid Health Reimbursement Account for Medically Enrolled Staff
401(k) with Company Matching Contributions
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Employee Home Purchase Rebate Program
Employee Assistance Program (EAP)
Reward and Recognition Programs
Role Mission As a Sales Coordinator, your job entails supporting the Sales Team by executing a variety of administrative and clerical responsibilities that enhance the customer experience. This entry level position is responsible for providing excellent customer service at the Esperanza Homes Design Studio by receiving visitors, including greeting, welcoming, directing and announcing them appropriately as needed. In addition, the Sales Coordinator supports the Sales Team by executing duties that enhance productivity and efficiency. In doing so, your professional customer service upholds our Rhodes Core Values and supports the accomplishment of our organizational purpose to create beautifully engaging communities.
Measured Performance Goals
Supports Lot File Maintenance
Supports Design Center Staffing
Supports HALO requests processed
Accountabilities
Welcome, receive and direct guests as required
Support with administrative and clerical duties as assigned
Contact Onsite Sales Consultant for customers seeking a tour with a Sales Consultant
Open and close welcome center per scheduled hours
Lot File Maintenance
Supports maintaining digital and hard lot files for all sales related documents
Supports ensuring all sales documents are filed in the correct OneDrive
Supporting sharing relevant OneDrive files with financing partners
Supports creating and closing out lot files in current builds and past builds folders
Support archiving schedules in Mark Systems and perform lot file audits
Plan Changes and Cancellations
Supports assisting the sales team in changing a customer’s lot selection, floorplan, elevation, or community
Supports with kickout and re-price cancellations
Supports with verifying the accuracy of our interactive map
Preparation for Closings
Receive and catalog house keys
Receive and catalog mailbox keys
Receive and catalog garage remotes
Prepare closing packets for Sales Managers
CRM Management
Supports with spot checking CRM data daily
Supports with verifying that everything received is also accounted for in the CRM’s data
Supports with using automated reports in HubSpot to identify errors and address them with the sales team
Start Requests
Add Starts to “Start Requests Received” file
Log Design and Structural options spent in Mark Systems
ITK Schedule and HALO Management
Supports with creating customer portals and mark Homeowner Portal complete in ITK
Supports with adding customers to the excel merge file once customer portals are created
Supports with adding merge file with addresses for every home
Supports with adding weekly SPEC home lawn maintenance requests in HALO
Supports with processing HALO tickets daily as received
Report Generating
Supports with preparing and comprehend automated reports used weekly
Supports with searching for data and input in reports accurately
Supports with sending weekly reports via email to our mortgage, title, and vendor partners
Supports with sending monthly report of ratified sales and closed homes
Supports with preparing for sales team events and trainings
Supports with ordering food and supplies for quarterly sales trainings
Supports with ordering awards and coordinating events for sales team and Real Estate Professional outreaches
Supports with providing receipts to VP of Sales for sales team event expenses
Embodies Rhodes Core Values
Act with Integrity, No Exceptions
Honor our Team
Never Be Satisfied – continuously looks for ways to improve every aspect of our business
Best in Class Customer Experience -provide a best-in-class customer experience – every time, with every customer
Community Leadership – actively engage in the communities we serve, to make them better for our future
Lives the Values of the Rhodes Team
Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
Is driven by outcomes and results, and wants to be held accountable for them
Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
Supervisory Responsibilities
None
Qualifications, Knowledge and Skills
Experience in administrative, accounting, or clerical work (1+ year)
Strong follow up skills
Positive, outgoing, team player attitude
Ability to adapt quickly and multi-task efficiently
Attention to detail and organizational aptitude
Proficiency in Microsoft Outlook, Word, & Excel
FLSA Status
Non-exempt
Essential Functions (Mental/Physical/Environmental Requirements) Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Report to the Esperanza Homes Design Studio daily and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with co-workers, financing partners, and manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle
Comply with company policies and procedure
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