Bazaarvoice
Associate Account Director (AAD)
Base pay range: $115,000.00/yr - $125,000.00/yr
About Bazaarvoice At Bazaarvoice, we create smart shopping experiences by connecting brands and retailers with billions of consumers through an expansive global network, product‑passionate community, and enterprise technology. Our solutions enable real‑time consumer feedback collection and insights, leading to smarter shopping and increased sales.
Responsibilities
Drive retention and operational excellence for high‑value accounts.
Own the full renewal cycle for a portfolio of smaller‑size contracts, ensuring zero churn.
Provide contract and administrative support, handling amendments, bookings, and modifications.
Serve as the primary point of contact for routine customer inquiries related to billing and basic contract questions.
Collaborate with senior Account Directors on strategic tasks, including renewal forecasts, account mapping, and data gathering for presentations.
Prospect into new contacts within assigned accounts to uncover expansion opportunities.
Monitor customer health metrics, flagging potential risks around renewals or usage.
Master CRM (Salesforce) and pricing tools for pipeline management, forecasting, and compliance with sales processes.
Qualifications
1–4 years of professional experience in account support, inside sales, sales development, or account management within a B2B SaaS environment.
Foundational sales and execution skills with strong written and verbal communication.
Highly organized, process‑driven, and detail‑orientated, capable of managing multiple priorities.
Familiarity with CRM software (Salesforce preferred) and Microsoft Office or Google Workspace.
Motivated self‑starter who thrives in a team‑centric environment and eager to learn enterprise sales cycles.
Experience handling contract management and operational inquiries.
Benefits and Culture
Customer‑first mindset with deep transparency and integrity.
Growth mindset driven by passion, curiosity, and performance.
Innovation focus and commitment to agility and experimentation.
Diversity and inclusion commitment, with equal employment opportunities.
Employment Details
Seniority level: Entry Level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Software Development
Location: Austin, TX
Equal Opportunity Employer Bazaarvoice provides equal employment opportunities to all applicants and employees according to their experience, talent, and qualifications for the position without regard to race, color, national origin, religion, age, disability, sex, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected class in accordance with all applicable laws.
Background Check The successful candidate will be required to complete a background check. Additional information will be provided after receiving written consent.
Artificial Intelligence Use We may use AI tools to support parts of the hiring process, such as reviewing applications and assessing responses. These tools assist hiring teams but do not replace human judgment. Final hiring decisions are made by humans.
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About Bazaarvoice At Bazaarvoice, we create smart shopping experiences by connecting brands and retailers with billions of consumers through an expansive global network, product‑passionate community, and enterprise technology. Our solutions enable real‑time consumer feedback collection and insights, leading to smarter shopping and increased sales.
Responsibilities
Drive retention and operational excellence for high‑value accounts.
Own the full renewal cycle for a portfolio of smaller‑size contracts, ensuring zero churn.
Provide contract and administrative support, handling amendments, bookings, and modifications.
Serve as the primary point of contact for routine customer inquiries related to billing and basic contract questions.
Collaborate with senior Account Directors on strategic tasks, including renewal forecasts, account mapping, and data gathering for presentations.
Prospect into new contacts within assigned accounts to uncover expansion opportunities.
Monitor customer health metrics, flagging potential risks around renewals or usage.
Master CRM (Salesforce) and pricing tools for pipeline management, forecasting, and compliance with sales processes.
Qualifications
1–4 years of professional experience in account support, inside sales, sales development, or account management within a B2B SaaS environment.
Foundational sales and execution skills with strong written and verbal communication.
Highly organized, process‑driven, and detail‑orientated, capable of managing multiple priorities.
Familiarity with CRM software (Salesforce preferred) and Microsoft Office or Google Workspace.
Motivated self‑starter who thrives in a team‑centric environment and eager to learn enterprise sales cycles.
Experience handling contract management and operational inquiries.
Benefits and Culture
Customer‑first mindset with deep transparency and integrity.
Growth mindset driven by passion, curiosity, and performance.
Innovation focus and commitment to agility and experimentation.
Diversity and inclusion commitment, with equal employment opportunities.
Employment Details
Seniority level: Entry Level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Software Development
Location: Austin, TX
Equal Opportunity Employer Bazaarvoice provides equal employment opportunities to all applicants and employees according to their experience, talent, and qualifications for the position without regard to race, color, national origin, religion, age, disability, sex, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected class in accordance with all applicable laws.
Background Check The successful candidate will be required to complete a background check. Additional information will be provided after receiving written consent.
Artificial Intelligence Use We may use AI tools to support parts of the hiring process, such as reviewing applications and assessing responses. These tools assist hiring teams but do not replace human judgment. Final hiring decisions are made by humans.
#J-18808-Ljbffr