Comcast
Xfinity Retail Sales Consultant - Bilingual Preferred
Comcast, West Hartford, Connecticut, United States
Xfinity Retail Sales Consultant - Bilingual Preferred
Apply to join Comcast as an Xfinity Retail Sales Consultant – Bilingual Preferred. This role involves interacting with customers to provide product and service consulting and support.
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace across a wide range of businesses and offer career opportunities across many locations. We move at an amazing pace thanks to our people who bring cutting‑edge products to millions of customers. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.
Job Summary Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world‑class sales and service experience. Works with moderate supervision. Is accountable for individual results and impact on team.
Core Responsibilities
Passionately represent products and services by sharing and demonstrating product and sales know‑how with customers. Provide product demonstrations to educate customers on full product capabilities.
Takes a customer‑first approach with all interactions. Listen and evaluate customer needs and provide appropriate solutions.
Achieve sales and customer‑experience goals and objectives.
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services, and gain their consent.
Perform operational and administrative tasks.
Partner with customer care to resolve issues, as appropriate.
Consistently demonstrate sales excellence and professionalism with integrity and a warm, friendly demeanor toward customers and teammates.
Comply with all company and retail operational policies and procedures.
Complete training requirements and actively engage in team huddles and learning.
Know and understand the sales compensation plan and its key elements.
Work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime as needed; may be asked to work in alternate stores outside of home base store. Attend regularly and punctually.
Carry and lift up to 25‑pound boxes, stand and move about the store constantly.
Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand and follow our Operating Principles.
Own the customer experience – think and act to put customers first, provide seamless digital options, and make them promoters of our products and services.
Know your stuff – be an enthusiastic learner, user, and advocate of our technology and products.
Win as a team – collaborate and embrace new ideas.
Participate actively in the Net Promoter System – join huddles, make callbacks, and help elevate customer feedback.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors, and our communities.
Disclaimer
This information indicates the general nature and level of work performed. It is not a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an equal‑opportunity workplace. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Required Skills Customer‑focused, workplace organization, persuasion, technical knowledge, teamwork, self‑motivation, resilience, critical thinking, problem solving, communication, professional integrity.
Salary Base Pay: $18.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $25.69 USD. The application window is 30 days from posting. Base pay is part of Comcast’s Total Rewards.
Education High School Diploma / GED.
Relevant Work Experience 2‑5 Years.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications.
#J-18808-Ljbffr
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace across a wide range of businesses and offer career opportunities across many locations. We move at an amazing pace thanks to our people who bring cutting‑edge products to millions of customers. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.
Job Summary Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world‑class sales and service experience. Works with moderate supervision. Is accountable for individual results and impact on team.
Core Responsibilities
Passionately represent products and services by sharing and demonstrating product and sales know‑how with customers. Provide product demonstrations to educate customers on full product capabilities.
Takes a customer‑first approach with all interactions. Listen and evaluate customer needs and provide appropriate solutions.
Achieve sales and customer‑experience goals and objectives.
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services, and gain their consent.
Perform operational and administrative tasks.
Partner with customer care to resolve issues, as appropriate.
Consistently demonstrate sales excellence and professionalism with integrity and a warm, friendly demeanor toward customers and teammates.
Comply with all company and retail operational policies and procedures.
Complete training requirements and actively engage in team huddles and learning.
Know and understand the sales compensation plan and its key elements.
Work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime as needed; may be asked to work in alternate stores outside of home base store. Attend regularly and punctually.
Carry and lift up to 25‑pound boxes, stand and move about the store constantly.
Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand and follow our Operating Principles.
Own the customer experience – think and act to put customers first, provide seamless digital options, and make them promoters of our products and services.
Know your stuff – be an enthusiastic learner, user, and advocate of our technology and products.
Win as a team – collaborate and embrace new ideas.
Participate actively in the Net Promoter System – join huddles, make callbacks, and help elevate customer feedback.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors, and our communities.
Disclaimer
This information indicates the general nature and level of work performed. It is not a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an equal‑opportunity workplace. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Required Skills Customer‑focused, workplace organization, persuasion, technical knowledge, teamwork, self‑motivation, resilience, critical thinking, problem solving, communication, professional integrity.
Salary Base Pay: $18.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $25.69 USD. The application window is 30 days from posting. Base pay is part of Comcast’s Total Rewards.
Education High School Diploma / GED.
Relevant Work Experience 2‑5 Years.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications.
#J-18808-Ljbffr