Rebel Hotel Company
Assist Director of Sales, Sales Managers, and Catering Managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions. The incumbent may also perform light selling duties to small groups and functions, as directed by the Director of Sales.
Job Duties & Functions
Approaches all encounters with guests and Associates in an attentive, friendly, courteous and service-oriented manner
Maintains regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands
Maintains high standards of personal appearance and grooming, which include compliance with the company dress code and wearing name tag when working (per brand standards)
Complies at all times with company standards and regulations to encourage safe and efficient hotel operations
Maintains Sales files in an organized fashion and as per specified standards.
Maintains Accounts Coverage Program, as applicable
Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals
Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner
Types sales contracts, BEO's, correspondence, reports, forms, directs mail pieces, etc., as needed by sales team
Maintains lead log and lead statistics to be used for strategic outbound sales
Maintains Sales system (i.e. Delphi, SalesPro, etc.) docs and ensures consistent, accurate and working properly
Assists managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
Maintains timely and effective paper flow and communication within department and to other departments
Maintains flow of sales contracts through proper distribution to client, team, and to appropriate dept. head
Quotes prices for meeting inquiries and works with respective Sales leadership at the property (i.e. DOS, Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people
Works with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
Distributes BEO's, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups
Assists guests and clients with small changes, requests, etc., and completes needed paperwork for Manager
Conducts site inspections for the department as needed
Enters group pickup in sales pro daily and enters preferred production in sales pro monthly
Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files
Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items
Calls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts and complete AV order
Organizes in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed
Attends Sales Meetings and take minutes, type, and distribute accordingly
Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff
Familiar with all company sales policies and house rules
Ensures Associates are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates
Any other duties as assigned by DOS specific to respective property
Access to back of house areas of the hotel and sensitive information
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises, including the Hotel Safe and secured filing cabinets
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Sales and Business Development
Industry
Hospitality
Location: Orlando, FL
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Job Duties & Functions
Approaches all encounters with guests and Associates in an attentive, friendly, courteous and service-oriented manner
Maintains regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands
Maintains high standards of personal appearance and grooming, which include compliance with the company dress code and wearing name tag when working (per brand standards)
Complies at all times with company standards and regulations to encourage safe and efficient hotel operations
Maintains Sales files in an organized fashion and as per specified standards.
Maintains Accounts Coverage Program, as applicable
Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals
Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner
Types sales contracts, BEO's, correspondence, reports, forms, directs mail pieces, etc., as needed by sales team
Maintains lead log and lead statistics to be used for strategic outbound sales
Maintains Sales system (i.e. Delphi, SalesPro, etc.) docs and ensures consistent, accurate and working properly
Assists managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
Maintains timely and effective paper flow and communication within department and to other departments
Maintains flow of sales contracts through proper distribution to client, team, and to appropriate dept. head
Quotes prices for meeting inquiries and works with respective Sales leadership at the property (i.e. DOS, Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people
Works with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
Distributes BEO's, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups
Assists guests and clients with small changes, requests, etc., and completes needed paperwork for Manager
Conducts site inspections for the department as needed
Enters group pickup in sales pro daily and enters preferred production in sales pro monthly
Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files
Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items
Calls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts and complete AV order
Organizes in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed
Attends Sales Meetings and take minutes, type, and distribute accordingly
Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff
Familiar with all company sales policies and house rules
Ensures Associates are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates
Any other duties as assigned by DOS specific to respective property
Access to back of house areas of the hotel and sensitive information
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises, including the Hotel Safe and secured filing cabinets
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Sales and Business Development
Industry
Hospitality
Location: Orlando, FL
#J-18808-Ljbffr