Alight Solutions
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DB Client Manager II - Virtual US
role at
Alight Solutions .
Alight believes a company’s success starts with its people. At our core we champion people, help our colleagues grow with purpose, and proudly encourage colleagues to “Be Alight.”
About The Role The DB Client Manager II (DB CMII) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. The DB CM serves as the primary contact for clients regarding daily service delivery and assists the Senior Client Manager/Client Leader in delivering top‑notch solutions.
Responsibilities
Utilize expert knowledge of DB to interpret complex client requirements.
Answer questions related to unique situations, participant inquiries, client escalations, and requirements.
Drive stable and consistent delivery from internal and external partners; use data to influence standardization and process innovation.
Manage ad‑hoc client projects such as spins, freezes, and acquisitions.
Validate, manage and communicate iCAT results with clients.
Work closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency, ultimately lowering costs and improving delivery quality.
Communicate regularly with day‑to‑day client contacts on delivery and projects.
Act as point of contact to groups such as Customer Care and Shared Services for client‑specific items.
Requirements
3+ years working within the Defined Benefits Administration industry.
Effective communication and influencing skills on domain and technical matters, internally and externally.
Analytical abilities and attention to detail when working with complex data.
Solutions‑oriented focus and ability to report data to stakeholders and manage multiple tasks simultaneously.
Advanced management and organizational skills with ability to adapt to change.
Benefits We offer a comprehensive benefits package including health coverage options, wellbeing and support programs, retirement plans, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and several voluntary benefit options.
Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. Alight takes affirmative action to employ disabled persons, disabled veterans and other covered veterans. We provide reasonable accommodations for qualified applicants with disabilities.
Authorization to Work in the Employing Country Applicants must have work authorization that does not require visa sponsorship for employment in the employing country and with Alight.
Salary Pay Range Minimum: $70,200.00 USD
Maximum: $92,500.00 USD
Disclosure Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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DB Client Manager II - Virtual US
role at
Alight Solutions .
Alight believes a company’s success starts with its people. At our core we champion people, help our colleagues grow with purpose, and proudly encourage colleagues to “Be Alight.”
About The Role The DB Client Manager II (DB CMII) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. The DB CM serves as the primary contact for clients regarding daily service delivery and assists the Senior Client Manager/Client Leader in delivering top‑notch solutions.
Responsibilities
Utilize expert knowledge of DB to interpret complex client requirements.
Answer questions related to unique situations, participant inquiries, client escalations, and requirements.
Drive stable and consistent delivery from internal and external partners; use data to influence standardization and process innovation.
Manage ad‑hoc client projects such as spins, freezes, and acquisitions.
Validate, manage and communicate iCAT results with clients.
Work closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency, ultimately lowering costs and improving delivery quality.
Communicate regularly with day‑to‑day client contacts on delivery and projects.
Act as point of contact to groups such as Customer Care and Shared Services for client‑specific items.
Requirements
3+ years working within the Defined Benefits Administration industry.
Effective communication and influencing skills on domain and technical matters, internally and externally.
Analytical abilities and attention to detail when working with complex data.
Solutions‑oriented focus and ability to report data to stakeholders and manage multiple tasks simultaneously.
Advanced management and organizational skills with ability to adapt to change.
Benefits We offer a comprehensive benefits package including health coverage options, wellbeing and support programs, retirement plans, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and several voluntary benefit options.
Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. Alight takes affirmative action to employ disabled persons, disabled veterans and other covered veterans. We provide reasonable accommodations for qualified applicants with disabilities.
Authorization to Work in the Employing Country Applicants must have work authorization that does not require visa sponsorship for employment in the employing country and with Alight.
Salary Pay Range Minimum: $70,200.00 USD
Maximum: $92,500.00 USD
Disclosure Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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