UPS
Customer Success Account Manager - Signature - St. Clair Shores, MI
UPS, Livonia, Michigan, us, 48153
Customer Success Account Manager - Signature - St. Clair Shores, MI
Apply for the
Customer Success Account Manager - Signature - St. Clair Shores, MI
role at
UPS .
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
This position will support a territory that includes St. Clair Shores, MI, Roseville, MI, and Eastpointe, MI.
Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers, drive customer satisfaction and retention at scale, and focus on customer loyalty and growth. Effective January 2026, this is a Non-MIP FT Sales Management position with an enhanced sales incentive plan.
Key Responsibilities Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross‑selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention and growth.
Qualifications
0–4 years in customer success, support, or related customer‑facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data‑driven mindset.
Excellent written communication skills.
Employee Type Permanent
Other Criteria UPS is a committed equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Seniority level: Entry level. Employment type: Full‑time. Job function: Sales and Business Development. Industries: Truck Transportation.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Customer Success Account Manager - Signature - St. Clair Shores, MI
role at
UPS .
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
This position will support a territory that includes St. Clair Shores, MI, Roseville, MI, and Eastpointe, MI.
Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers, drive customer satisfaction and retention at scale, and focus on customer loyalty and growth. Effective January 2026, this is a Non-MIP FT Sales Management position with an enhanced sales incentive plan.
Key Responsibilities Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross‑selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention and growth.
Qualifications
0–4 years in customer success, support, or related customer‑facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data‑driven mindset.
Excellent written communication skills.
Employee Type Permanent
Other Criteria UPS is a committed equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Seniority level: Entry level. Employment type: Full‑time. Job function: Sales and Business Development. Industries: Truck Transportation.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
#J-18808-Ljbffr