Air Comfort, Inc
Account Manager – Landscape Services
Air Comfort, Inc, Fort Myers, Florida, United States, 33916
We are seeking a results-driven
Account Manager
to serve as the primary point of contact for a portfolio of landscape maintenance clients. This role is responsible for client retention, customer satisfaction, portfolio profitability, and sales growth, while working closely with Operations to deliver exceptional service.
The ideal candidate is highly organized, proactive, relationship-focused, and comfortable balancing client management, sales, budgeting, and operational coordination in a fast-paced environment.
Key Responsibilities Client Relationship & Retention
Maintain a 95% client retention rate through proactive communication and service excellence
Lead contract renewals, including pricing reviews, renewal strategy, and value-based discussions
Identify and capitalize on upsell opportunities (enhancements, irrigation, pruning, fertilization, pest control)
Build strong relationships with Property Managers and Board Members
Conduct regular site walks and performance reviews with clients
Customer Service & Quality Control
Serve as the primary client contact for all assigned properties
Respond promptly to client requests, issues, and concerns
Conduct regular property inspections to ensure quality, safety, and curb appeal
Coordinate punch lists and corrective actions with Operations
Proactively anticipate client needs and communicate service schedules
Portfolio Profitability & Budget Management
Manage budgets, job costing, and gross margin targets for assigned accounts
Review budget-to-actual reports and address variances promptly
Adjust budgets based on site conditions, lessons learned, and market changes
Support long-term lifecycle planning for landscape, irrigation, turf, and tree health
Sales & Property Enhancements
Sell and manage enhancement projects from proposal through completion
Achieve a minimum
35%
upsell target against contract volume
Prepare estimates, proposals, and presentations for new and existing clients
Assist with new account sales and route density growth
Scheduling & Operations Coordination
Develop maintenance schedules and annual service calendars for each property
Coordinate labor, equipment, and materials with Operations
Work closely with Operations Supervisors to ensure service execution and efficiency
Support irrigation, fertilization, and pest control scheduling
Safety & Compliance
Enforce company safety policies and promote a strong safety culture
Ensure job site and equipment safety compliance
Administrative & Reporting
Oversee accurate time entry, material tracking, and reporting
Ensure extra work is documented and billed in a timely manner
Maintain clear communication with office staff regarding job status and changes
Leadership & Team Development
Support training, development, and performance management of assigned teams
Assist Operations with production efficiency and problem-solving
Foster collaboration, accountability, and continuous improvement
Qualifications & Skills
Proven experience in
account management, sales, or operations
(landscape or service industry preferred)
Strong client relationship and communication skills
Ability to manage multiple priorities in a fast-paced environment
Financial acumen with budgeting, job costing, and margin management
Highly proficient with Microsoft Excel, Word, email, and CRM/operations software (Aspire preferred)
Strong organizational, planning, and problem-solving skills
Professional demeanor with the ability to handle difficult situations calmly
Team-oriented with a hands-on, “roll-up-your-sleeves” attitude
#J-18808-Ljbffr
Account Manager
to serve as the primary point of contact for a portfolio of landscape maintenance clients. This role is responsible for client retention, customer satisfaction, portfolio profitability, and sales growth, while working closely with Operations to deliver exceptional service.
The ideal candidate is highly organized, proactive, relationship-focused, and comfortable balancing client management, sales, budgeting, and operational coordination in a fast-paced environment.
Key Responsibilities Client Relationship & Retention
Maintain a 95% client retention rate through proactive communication and service excellence
Lead contract renewals, including pricing reviews, renewal strategy, and value-based discussions
Identify and capitalize on upsell opportunities (enhancements, irrigation, pruning, fertilization, pest control)
Build strong relationships with Property Managers and Board Members
Conduct regular site walks and performance reviews with clients
Customer Service & Quality Control
Serve as the primary client contact for all assigned properties
Respond promptly to client requests, issues, and concerns
Conduct regular property inspections to ensure quality, safety, and curb appeal
Coordinate punch lists and corrective actions with Operations
Proactively anticipate client needs and communicate service schedules
Portfolio Profitability & Budget Management
Manage budgets, job costing, and gross margin targets for assigned accounts
Review budget-to-actual reports and address variances promptly
Adjust budgets based on site conditions, lessons learned, and market changes
Support long-term lifecycle planning for landscape, irrigation, turf, and tree health
Sales & Property Enhancements
Sell and manage enhancement projects from proposal through completion
Achieve a minimum
35%
upsell target against contract volume
Prepare estimates, proposals, and presentations for new and existing clients
Assist with new account sales and route density growth
Scheduling & Operations Coordination
Develop maintenance schedules and annual service calendars for each property
Coordinate labor, equipment, and materials with Operations
Work closely with Operations Supervisors to ensure service execution and efficiency
Support irrigation, fertilization, and pest control scheduling
Safety & Compliance
Enforce company safety policies and promote a strong safety culture
Ensure job site and equipment safety compliance
Administrative & Reporting
Oversee accurate time entry, material tracking, and reporting
Ensure extra work is documented and billed in a timely manner
Maintain clear communication with office staff regarding job status and changes
Leadership & Team Development
Support training, development, and performance management of assigned teams
Assist Operations with production efficiency and problem-solving
Foster collaboration, accountability, and continuous improvement
Qualifications & Skills
Proven experience in
account management, sales, or operations
(landscape or service industry preferred)
Strong client relationship and communication skills
Ability to manage multiple priorities in a fast-paced environment
Financial acumen with budgeting, job costing, and margin management
Highly proficient with Microsoft Excel, Word, email, and CRM/operations software (Aspire preferred)
Strong organizational, planning, and problem-solving skills
Professional demeanor with the ability to handle difficult situations calmly
Team-oriented with a hands-on, “roll-up-your-sleeves” attitude
#J-18808-Ljbffr