24 Hour Fitness
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Sales and Service Manager
role at
24 Hour Fitness .
FULL-TIME
Full‑time
LOCATION
75 US Highway 22 Springfield NJ 07081
Job Summary The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well‑rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.
Essential Duties & Responsibilities Leadership Excellence
Hire, train and foster continuous development of all Sales and Service team members.
Lead Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Model relationship building and product/service offerings, and act as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
Cultivate Sales and Services team members' skills through continuous assessment, feedback and coaching.
Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member‑centric environment. Regularly share industry updates to complement offerings.
Manage overall performance, engagement, and personnel matters for Sales and Service team members.
Manage Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
Be responsible for the successful attainment of department targets, including new member sales, fitness revenue, retail and member retention.
Sales Management & Personal Sales
Drive all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.
Develop business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
Establish monthly, weekly and daily sales goals for all Sales and Services.
Develop, execute and coordinate local club marketing activities.
Generate new business through lead management.
Maintain current knowledge and awareness of marketing campaigns to effectively communicate to members and prospective members.
Ensure new members are properly on‑boarded with a plan to help achieve their intended health and wellness goals.
Consistently achieve or exceed personal and team sales goals.
Member Experience
Partner with General Manager (GM) to provide a best‑in‑class, member‑centric experience that is tailored to guest and member needs.
Lead by example to provide a clean, friendly, well‑maintained club to members and guests.
Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
Organization Relationships: The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager.
Variable Compensation Team members in this role are eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
Qualifications Knowledge, Skills & Abilities
Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
Possess a strong member‑centric focus and is comfortable engaging with members in person.
Respond professionally to requests and inquiries from guests, members and team members.
Possess strong organizational skills to execute and prioritize multiple tasks.
Minimum Educational Level/Certifications
High School Diploma or GED required.
Bachelor's Degree preferred.
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from an approved organization.
Minimum Work Experience And Qualifications
Prior management experience in service sales industry leading 4–10 employees preferred.
1–2 years of experience in service sales preferred.
Fitness industry experience preferred.
Physical Demands / Environmental Conditions
Ability to work in club office; move about club floors and rooms.
Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
Ability to communicate telephonically with members.
Ability to access and operate company computer systems including document preparation, data entry, read and interpret general and financial reports from a computer database or email system.
While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts.
Ability to work a varied schedule to support the needs of the business, including frequent extended work days, weekends, and holidays may be required.
Able to work in a loud environment.
Travel Requirement
Availability to travel 10% of the time to attend training and meetings.
DISCLAIMER This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company‑paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan.
Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay Range: $19.00 - $22.00
FUNCTIONAL GROUP: Club Management
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Sales and Service Manager
role at
24 Hour Fitness .
FULL-TIME
Full‑time
LOCATION
75 US Highway 22 Springfield NJ 07081
Job Summary The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well‑rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.
Essential Duties & Responsibilities Leadership Excellence
Hire, train and foster continuous development of all Sales and Service team members.
Lead Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Model relationship building and product/service offerings, and act as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
Cultivate Sales and Services team members' skills through continuous assessment, feedback and coaching.
Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member‑centric environment. Regularly share industry updates to complement offerings.
Manage overall performance, engagement, and personnel matters for Sales and Service team members.
Manage Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
Be responsible for the successful attainment of department targets, including new member sales, fitness revenue, retail and member retention.
Sales Management & Personal Sales
Drive all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.
Develop business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
Establish monthly, weekly and daily sales goals for all Sales and Services.
Develop, execute and coordinate local club marketing activities.
Generate new business through lead management.
Maintain current knowledge and awareness of marketing campaigns to effectively communicate to members and prospective members.
Ensure new members are properly on‑boarded with a plan to help achieve their intended health and wellness goals.
Consistently achieve or exceed personal and team sales goals.
Member Experience
Partner with General Manager (GM) to provide a best‑in‑class, member‑centric experience that is tailored to guest and member needs.
Lead by example to provide a clean, friendly, well‑maintained club to members and guests.
Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
Organization Relationships: The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager.
Variable Compensation Team members in this role are eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
Qualifications Knowledge, Skills & Abilities
Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
Possess a strong member‑centric focus and is comfortable engaging with members in person.
Respond professionally to requests and inquiries from guests, members and team members.
Possess strong organizational skills to execute and prioritize multiple tasks.
Minimum Educational Level/Certifications
High School Diploma or GED required.
Bachelor's Degree preferred.
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from an approved organization.
Minimum Work Experience And Qualifications
Prior management experience in service sales industry leading 4–10 employees preferred.
1–2 years of experience in service sales preferred.
Fitness industry experience preferred.
Physical Demands / Environmental Conditions
Ability to work in club office; move about club floors and rooms.
Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
Ability to communicate telephonically with members.
Ability to access and operate company computer systems including document preparation, data entry, read and interpret general and financial reports from a computer database or email system.
While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts.
Ability to work a varied schedule to support the needs of the business, including frequent extended work days, weekends, and holidays may be required.
Able to work in a loud environment.
Travel Requirement
Availability to travel 10% of the time to attend training and meetings.
DISCLAIMER This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company‑paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan.
Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay Range: $19.00 - $22.00
FUNCTIONAL GROUP: Club Management
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