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About the Opportunity
This is an opportunity for a renewal coordinator/collections specialist to join a reputable owner/operator/developer in their Leasing Department. The ideal candidate for this position will have a minimum of 2 years of collections and/or renewal experience interacting with a large and varied customer base. Strong communication, problem solving, and analytical skills. Ability to work well under pressure with a high degree of energy. Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals on a frequent basis. Proficient in Excel and Word.
Role & Responsibilities The Renewal Coordinator/Collections Specialist serves as a liaison between current tenants and the Main Office.
Respond to tenant inquiries regarding lease renewal and collections matters in a timely manner, including but not limited to:
Renewal rent negotiations
Extensions
Tenant cancellation clauses
Owner cancellation clauses
Re-qualifications
Tenant reference letters
Fitness center renewals
Ledger charges as per lease terms
Account reconciliation including but not limited to:
Rent payments
Account charges
Late fees
Returned payments
Security deposits
Application of payments on ledger
Prepare Rent Stabilized (RS), De-Controlled (DC) leases, Storage Space Agreements and Fitness Center Renewal Agreements according to mailing schedule and mail or email them to the residents.
Process lease renewals, storage space renewals, fitness center renewals, extensions, and re-qualifications.
Track and update inventory on the 30-Day report and Renewal Activity Report.
Provide weekly updates on upcoming inventory to the Leasing Specialists.
Communicate with tenants and Leasing agents on status of lease renewals.
Request holdover actions to be commenced for failure to renew, failure to vacate and non-primary residence where applicable.
Communicate with each tenant in arrears via email (3 rounds) providing tenant ledger and unpaid charges along with a follow up phone call to review tenant ledger and unpaid charges with tenants and respond to any tenant uncertainties.
Note all correspondence with tenant in Yardi Memos and on the Arrears/Collections Master Spreadsheet for applicable month.
Correctly categorize the collections spreadsheet according to the status of the arrears and follow up on pending payments.
Prepare and distribute Collections correspondence with tenants.
Qualifications and Education Requirements
Bachelor’s degree or related work experience
Yardi Voyager experience beneficial
Proficient in Microsoft Office
Proactive, resourceful, and able to juggle multiple time‑sensitive deadlines
Well organized and detail oriented
Must be flexible to handle tasks outside of their job description
$70,000 - $75,000
Outstanding benefits, PTO, 401K match
WFH Fridays, in office 9‑5 M‑Th
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Role & Responsibilities The Renewal Coordinator/Collections Specialist serves as a liaison between current tenants and the Main Office.
Respond to tenant inquiries regarding lease renewal and collections matters in a timely manner, including but not limited to:
Renewal rent negotiations
Extensions
Tenant cancellation clauses
Owner cancellation clauses
Re-qualifications
Tenant reference letters
Fitness center renewals
Ledger charges as per lease terms
Account reconciliation including but not limited to:
Rent payments
Account charges
Late fees
Returned payments
Security deposits
Application of payments on ledger
Prepare Rent Stabilized (RS), De-Controlled (DC) leases, Storage Space Agreements and Fitness Center Renewal Agreements according to mailing schedule and mail or email them to the residents.
Process lease renewals, storage space renewals, fitness center renewals, extensions, and re-qualifications.
Track and update inventory on the 30-Day report and Renewal Activity Report.
Provide weekly updates on upcoming inventory to the Leasing Specialists.
Communicate with tenants and Leasing agents on status of lease renewals.
Request holdover actions to be commenced for failure to renew, failure to vacate and non-primary residence where applicable.
Communicate with each tenant in arrears via email (3 rounds) providing tenant ledger and unpaid charges along with a follow up phone call to review tenant ledger and unpaid charges with tenants and respond to any tenant uncertainties.
Note all correspondence with tenant in Yardi Memos and on the Arrears/Collections Master Spreadsheet for applicable month.
Correctly categorize the collections spreadsheet according to the status of the arrears and follow up on pending payments.
Prepare and distribute Collections correspondence with tenants.
Qualifications and Education Requirements
Bachelor’s degree or related work experience
Yardi Voyager experience beneficial
Proficient in Microsoft Office
Proactive, resourceful, and able to juggle multiple time‑sensitive deadlines
Well organized and detail oriented
Must be flexible to handle tasks outside of their job description
$70,000 - $75,000
Outstanding benefits, PTO, 401K match
WFH Fridays, in office 9‑5 M‑Th
#J-18808-Ljbffr