A high-growth software company is seeking a Senior Director of Customer Support to lead their customer support team, enhance customer satisfaction, and drive retention. The ideal candidate will have over 15 years of experience in support, including 10 years in leadership roles within SaaS environments. Key responsibilities involve developing support strategies, mentoring teams, and optimizing processes to deliver exceptional service. The position allows remote work from eligible states or in-office in Austin three days a week.
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