St. Joseph’s/Candler Health System
Patient-focused, service-oriented, representative of the practice and health system.
Greets patients and visitors in a courteous and professional manner, fostering a welcoming environment. Promptly answers calls in a courteous and professional manner, assisting patients, answering general questions, providing practice information, and transferring callers or referring questions to the appropriate parties. Maintains a professional appearance and attitude, and an orderly, clean workspace to create a positive impression on patients and visitors. Protects patients’ privacy by maintaining confidentiality of medical, personal, and financial information. Coordinates patient interpretive services, accommodates patient disabilities, and readily assists patients with completion of forms.
Optimizes patient appointment scheduling by utilizing the provider template in concert with practice protocols. Routinely monitors appointment confirmations and cancellations to update schedules and fill appointment vacancies.
Leverages electronic medical record/patient portal/appointment reminders software/other approved system software tools to accurately create new patient accounts and to update existing accounts; verify eligibility and benefits; process referrals; collect and enter patient payments due at time of service; and label, file, and route incoming paper or electronic documents. Ensures proper authorizations have been obtained for patient visits and services, and requests authorization for visits as necessary.
Receives and distributes mail, fax, and deliveries in accordance with practice protocols. Assists in numerous clerical tasks, and provides administrative support to the Practice Manager. Uses interpersonal skills to work effectively within the practice team, establish good working relationships with coworkers and business partners, and provide a positive experience for patients and visitors.
Education Associates Degree - Preferred
Experience 1 Year Office Practice Setting - Preferred
Knowledge of medical/insurance terminology - Preferred
License & Certification None Required
Core Job Functions Efficiently and effectively register patients in software system, with attention to detail, the customer experience, and data accuracy. Performs eligibility checks for upcoming patient appointments and procedures. Accurately input patient demographic and insurance information, and obtain current copies of HIPAA, consents, financial responsibility, insurance cards, etc. Alert patients of network status.
Schedules appointments accordingly, provides scheduling options for patients, gives directions, basic prep instructions, and escalates and notes any clinical reported oddities or concerns via EMR. Confirms authorization of services. Accommodates mass reschedules as warranted per supervisor. Calls patients as needed to confirm or reschedule appointments.
Plays active role in referral / ARM process, documenting status changes and referral notes, within scope. Performs prior‑authorization tasks as needed prior to services being rendered. Accurately updates and documents the referral and authorization in the electronic medical record, including closing of the referral. Alerts referring office of status.
Efficiently answers incoming phone calls. Manages and routes calls accordingly. Determines intent of caller and makes the appropriate connection with collected facts to assist with triage of clinical issues. Ensures calls are consistently answered promptly and phone courtesy is followed. Always utilizes organization‑approved scripting. Always uses caution and mind patient privacy provisions.
Communicate clearly, kindly, and professionally at all times. Use polite body language and tone, and use AIDET communication framework, helping manage patient expectations on next steps. Participate in patient satisfaction initiatives to better service, and learn from service recovery efforts and patient feedback.
Indexes incoming faxes, transcribes results, reconciles results/documents to add into medical record. Processes incoming and outgoing correspondence and documents. Collects payment and copays, provides estimates as trained. Readily assists with cross coverage within the department as assigned by manager. Assists in training new counterparts. Alerts supervisor of abnormal encounters and activity that could threaten security or privacy. Other duties as assigned.
Not the right fit? Join our Professional Talent Network and learn more about allcurrent and future job opportunities.
Learn more about the many benefits available to SJ/C co-workers. From wellness programs and insurance options to child care and housing opporunities, SJ/C invests in the health and well-being of our co-workers in many ways. Click here to learn more.
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Greets patients and visitors in a courteous and professional manner, fostering a welcoming environment. Promptly answers calls in a courteous and professional manner, assisting patients, answering general questions, providing practice information, and transferring callers or referring questions to the appropriate parties. Maintains a professional appearance and attitude, and an orderly, clean workspace to create a positive impression on patients and visitors. Protects patients’ privacy by maintaining confidentiality of medical, personal, and financial information. Coordinates patient interpretive services, accommodates patient disabilities, and readily assists patients with completion of forms.
Optimizes patient appointment scheduling by utilizing the provider template in concert with practice protocols. Routinely monitors appointment confirmations and cancellations to update schedules and fill appointment vacancies.
Leverages electronic medical record/patient portal/appointment reminders software/other approved system software tools to accurately create new patient accounts and to update existing accounts; verify eligibility and benefits; process referrals; collect and enter patient payments due at time of service; and label, file, and route incoming paper or electronic documents. Ensures proper authorizations have been obtained for patient visits and services, and requests authorization for visits as necessary.
Receives and distributes mail, fax, and deliveries in accordance with practice protocols. Assists in numerous clerical tasks, and provides administrative support to the Practice Manager. Uses interpersonal skills to work effectively within the practice team, establish good working relationships with coworkers and business partners, and provide a positive experience for patients and visitors.
Education Associates Degree - Preferred
Experience 1 Year Office Practice Setting - Preferred
Knowledge of medical/insurance terminology - Preferred
License & Certification None Required
Core Job Functions Efficiently and effectively register patients in software system, with attention to detail, the customer experience, and data accuracy. Performs eligibility checks for upcoming patient appointments and procedures. Accurately input patient demographic and insurance information, and obtain current copies of HIPAA, consents, financial responsibility, insurance cards, etc. Alert patients of network status.
Schedules appointments accordingly, provides scheduling options for patients, gives directions, basic prep instructions, and escalates and notes any clinical reported oddities or concerns via EMR. Confirms authorization of services. Accommodates mass reschedules as warranted per supervisor. Calls patients as needed to confirm or reschedule appointments.
Plays active role in referral / ARM process, documenting status changes and referral notes, within scope. Performs prior‑authorization tasks as needed prior to services being rendered. Accurately updates and documents the referral and authorization in the electronic medical record, including closing of the referral. Alerts referring office of status.
Efficiently answers incoming phone calls. Manages and routes calls accordingly. Determines intent of caller and makes the appropriate connection with collected facts to assist with triage of clinical issues. Ensures calls are consistently answered promptly and phone courtesy is followed. Always utilizes organization‑approved scripting. Always uses caution and mind patient privacy provisions.
Communicate clearly, kindly, and professionally at all times. Use polite body language and tone, and use AIDET communication framework, helping manage patient expectations on next steps. Participate in patient satisfaction initiatives to better service, and learn from service recovery efforts and patient feedback.
Indexes incoming faxes, transcribes results, reconciles results/documents to add into medical record. Processes incoming and outgoing correspondence and documents. Collects payment and copays, provides estimates as trained. Readily assists with cross coverage within the department as assigned by manager. Assists in training new counterparts. Alerts supervisor of abnormal encounters and activity that could threaten security or privacy. Other duties as assigned.
Not the right fit? Join our Professional Talent Network and learn more about allcurrent and future job opportunities.
Learn more about the many benefits available to SJ/C co-workers. From wellness programs and insurance options to child care and housing opporunities, SJ/C invests in the health and well-being of our co-workers in many ways. Click here to learn more.
#J-18808-Ljbffr