Mattel, Inc.
Job Title
Fulfillment Coordinator Company
Mattel, Inc. Base Pay Range
$24.00/hr – $26.00/hr Responsibilities
Serve as the primary contact for National or Priority Accounts and Sales Managers in all telephone and written communications. Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. Enter and maintain accurate pricing and toy specifications. Establish and maintain system code files and customer profiles. Maintain proper dating terms and promotional programs on all purchase orders. Perform the online stock commitment process. Research and resolve domestic order and shipment problems. Monitor ad order activity for all accounts to ensure timely delivery of product for advertisement. Coordinate and monitor the shipment of allocated items. Provide accurate item, order and shipment information to customers, salesforce and management for use in planning, scheduling, and forecasting. Maximize order fill rates to assigned accounts. Initiate changes or cancellations of orders to avoid shipping problems. Work closely with Distribution Centers to ensure timely shipment of purchase orders. Some overtime is required. Qualifications
Associate’s degree in business or related field. 1+ years’ experience in a customer support role. Accountability to take personal ownership for delivering and exceeding your commitments. Communication skills to promote a free flow of information throughout the organization. Speed to pursue business objectives with passion and a sense of urgency. Knowledge of order processing. Exceptional interpersonal and communication skills. Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions. Ability to work with minimum supervision and independently prioritize work without missing critical deadlines. Demonstrated ability to effectively manage multiple projects in a dynamic environment. Computer proficiency in Microsoft Office applications – Word, Excel, and Teams. Mature judgment and strong organizational skills. Basic understanding of EDI technology as it relates to the transmission of purchase orders and invoices. Thorough understanding of Fisher Price credit requirements, dating terms and promotional programs. Exemplary attendance and job performance. Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving yourself. Benefits and Total Compensation
Mattel offers competitive total pay programs, comprehensive benefits and resources to help empower a culture where every employee can reach their full potential. Equal Opportunity Employer
Mattel is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and any other basis protected by applicable federal, state or local law.
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Fulfillment Coordinator Company
Mattel, Inc. Base Pay Range
$24.00/hr – $26.00/hr Responsibilities
Serve as the primary contact for National or Priority Accounts and Sales Managers in all telephone and written communications. Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. Enter and maintain accurate pricing and toy specifications. Establish and maintain system code files and customer profiles. Maintain proper dating terms and promotional programs on all purchase orders. Perform the online stock commitment process. Research and resolve domestic order and shipment problems. Monitor ad order activity for all accounts to ensure timely delivery of product for advertisement. Coordinate and monitor the shipment of allocated items. Provide accurate item, order and shipment information to customers, salesforce and management for use in planning, scheduling, and forecasting. Maximize order fill rates to assigned accounts. Initiate changes or cancellations of orders to avoid shipping problems. Work closely with Distribution Centers to ensure timely shipment of purchase orders. Some overtime is required. Qualifications
Associate’s degree in business or related field. 1+ years’ experience in a customer support role. Accountability to take personal ownership for delivering and exceeding your commitments. Communication skills to promote a free flow of information throughout the organization. Speed to pursue business objectives with passion and a sense of urgency. Knowledge of order processing. Exceptional interpersonal and communication skills. Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions. Ability to work with minimum supervision and independently prioritize work without missing critical deadlines. Demonstrated ability to effectively manage multiple projects in a dynamic environment. Computer proficiency in Microsoft Office applications – Word, Excel, and Teams. Mature judgment and strong organizational skills. Basic understanding of EDI technology as it relates to the transmission of purchase orders and invoices. Thorough understanding of Fisher Price credit requirements, dating terms and promotional programs. Exemplary attendance and job performance. Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving yourself. Benefits and Total Compensation
Mattel offers competitive total pay programs, comprehensive benefits and resources to help empower a culture where every employee can reach their full potential. Equal Opportunity Employer
Mattel is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and any other basis protected by applicable federal, state or local law.
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