Wilson Bank & Trust
Community Banker - Lebanon, TN (Baddour office)
Wilson Bank & Trust, Lebanon, Tennessee, United States, 37090
Community Banker – Wilson Bank & Trust
Location:
Lebanon, TN (Baddour Parkway office)
Job Summary:
The Community Banker I performs teller and new accounts duties based on customer demand within a bank office. The position processes the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers. The Community Banker I assists customers, receives deposits, processes checks, disburses funds, verifies the accuracy of transactions and identifies fraudulent activity. This role utilizes sales and service strategies to retain existing relationships and enable growth of new relationships, and participates in follow‑up strategies. The Community Banker I reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Job Duties and Responsibilities
Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office
Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions
Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity.
Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
Perform teller capture duties
Balance cash drawer at end of shift
Maintain a work area that protects all negotiables and confidential records
Maintain knowledge of new and existing products and services
Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers
Responsible for exception resolution
Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels
Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers
Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner
Attend training as requested
Participate in outside community activities as required
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti‑Money Laundering Program
Perform other duties as assigned
Required Qualifications
High School diploma or GED
1 year of retail banking experience preferred
Ability to serve customers in a courteous and professional manner
Ability to build relationships with customers and internal teammates
Basic organization and time management skills
Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
Effective verbal and written communication skills
Excellent interpersonal, critical thinking and problem‑solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self‑starter, positive and enthusiastic with a desire to exceed expectations
Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others
Ability to work Saturdays on a rotating basis
Ability to travel to other offices within region as scheduled
Participation in community events as required
Willing to grow and be challenged
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Lebanon, TN (Baddour Parkway office)
Job Summary:
The Community Banker I performs teller and new accounts duties based on customer demand within a bank office. The position processes the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers. The Community Banker I assists customers, receives deposits, processes checks, disburses funds, verifies the accuracy of transactions and identifies fraudulent activity. This role utilizes sales and service strategies to retain existing relationships and enable growth of new relationships, and participates in follow‑up strategies. The Community Banker I reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Job Duties and Responsibilities
Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office
Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions
Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity.
Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
Perform teller capture duties
Balance cash drawer at end of shift
Maintain a work area that protects all negotiables and confidential records
Maintain knowledge of new and existing products and services
Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers
Responsible for exception resolution
Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels
Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers
Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner
Attend training as requested
Participate in outside community activities as required
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti‑Money Laundering Program
Perform other duties as assigned
Required Qualifications
High School diploma or GED
1 year of retail banking experience preferred
Ability to serve customers in a courteous and professional manner
Ability to build relationships with customers and internal teammates
Basic organization and time management skills
Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
Effective verbal and written communication skills
Excellent interpersonal, critical thinking and problem‑solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self‑starter, positive and enthusiastic with a desire to exceed expectations
Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others
Ability to work Saturdays on a rotating basis
Ability to travel to other offices within region as scheduled
Participation in community events as required
Willing to grow and be challenged
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