City of New York
COMMUNITY ASSOCIATE
Join to apply for the
COMMUNITY ASSOCIATE
role at City of New York. The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing—all with a focus on accountability, empathy, and equity.
Responsibilities
Interact with the various communities DHS serves to keep residents informed of the programs and services DHS offers to the homeless population, interview families, issue social service referrals, and attend onsite/offsite community meetings to share important issues affecting the homeless population and the unit’s daily operation.
Maintain liaison with community shelters to convey shelter placement information and facilitate transportation to various community shelters. Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity during the application process.
Record all information pertaining to client information and social service referrals using the on-line CARES and Q‑Flow systems, accurately input codes to register applicants for temporary housing, and notify relevant parties of shelter placement information.
Perform high‑level clerical duties as assigned by the Site Manager, such as preparing written monthly, quarterly, and annual administrative statistical and narrative reports; collecting, analyzing, and evaluating on‑site and statistical data from various sources and communicating results to superiors; coordinating the transfer of case records and referrals to receiving shelters; and maintaining files for future reference.
Minimum Qualifications
High school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above; or
Education and/or experience equivalent to the first requirement.
Preferred Skills The worker should be able to relate well with others, be flexible in responding to supervisor’s requests for priority tasks, have good communication skills, be attentive to detail, take pride in his/her work, possess an overall courteous and helpful telephone manner, be able to perform computer operations, be a team player, and be self‑motivated.
Benefits Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
Residency Requirement New York City residency is generally required within 90 days of appointment. City Employees who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Please discuss the residency requirement with the agency representative during the interview.
Salary $44,545.00 – $51,227.00
Equal Employment Opportunity Statement The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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COMMUNITY ASSOCIATE
role at City of New York. The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing—all with a focus on accountability, empathy, and equity.
Responsibilities
Interact with the various communities DHS serves to keep residents informed of the programs and services DHS offers to the homeless population, interview families, issue social service referrals, and attend onsite/offsite community meetings to share important issues affecting the homeless population and the unit’s daily operation.
Maintain liaison with community shelters to convey shelter placement information and facilitate transportation to various community shelters. Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity during the application process.
Record all information pertaining to client information and social service referrals using the on-line CARES and Q‑Flow systems, accurately input codes to register applicants for temporary housing, and notify relevant parties of shelter placement information.
Perform high‑level clerical duties as assigned by the Site Manager, such as preparing written monthly, quarterly, and annual administrative statistical and narrative reports; collecting, analyzing, and evaluating on‑site and statistical data from various sources and communicating results to superiors; coordinating the transfer of case records and referrals to receiving shelters; and maintaining files for future reference.
Minimum Qualifications
High school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above; or
Education and/or experience equivalent to the first requirement.
Preferred Skills The worker should be able to relate well with others, be flexible in responding to supervisor’s requests for priority tasks, have good communication skills, be attentive to detail, take pride in his/her work, possess an overall courteous and helpful telephone manner, be able to perform computer operations, be a team player, and be self‑motivated.
Benefits Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
Residency Requirement New York City residency is generally required within 90 days of appointment. City Employees who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Please discuss the residency requirement with the agency representative during the interview.
Salary $44,545.00 – $51,227.00
Equal Employment Opportunity Statement The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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