Handoff
Why join us?
Handoff is the AI agent that runs a construction company.
We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.
We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.
Account Manager at Handoff We’re hiring an Account Manager to own upsells, tier upgrades, and expansion across a growing book of business. You’ll partner closely with activated customers to identify value gaps, maximize usage, and lead conversations that drive expansion revenue and long-term retention.
This role is ideal for someone who thrives in post-sale growth environments—combining commercial acumen with product fluency to grow accounts predictably. You’ll work across product usage signals, customer conversations, and cross‑functional insights to help customers outgrow their current plans and land on the next tier of success with Handoff.
What you’ll do
Own and close upsells and expansion across your assigned portfolio of accounts
Proactively identify customers approaching tier limits or ready for deeper usage
Run value-based upgrade conversations, positioning ROI and business outcomes
Track expansion signals via product usage and customer behaviors
Collaborate with Product, Sales, and Support to align expansion timing and execution
Reduce churn risk by uncovering and addressing value gaps early
Keep all expansion pipeline, notes, and forecasts accurate in HubSpot
Act as a trusted advisor to customers scaling their businesses with Handoff
About you
3+ years in account management, customer success, or revenue-focused CS roles
Proven success driving upsell and expansion in SaaS or tech-enabled services
Strong commercial instincts—you think in ARR, NDR, and LTV
Comfortable running upgrade conversations end-to-end without Sales handoffs
Familiarity with interpreting product usage signals and CRM forecasting (HubSpot a plus)
Able to frame value clearly—focused on business outcomes, not feature lists
Highly proactive, accountable, and customer-obsessed
Bonus: experience working in or selling to construction, field services, or similar verticals
What we offer
Competitive Salary + Equity
Unlimited Paid Time Off (PTO)
401(k)
Medical, Dental & Vision Insurance
Life & Disability Insurance
Flexible Spending Account (FSA)
Dependent Care FSA (DC FSA)
Relocation Allowance
Top-Notch Equipment – Choose your laptop!
Team Offsites Around the World
If you’re excited to own growth across a high-impact customer base—and help remodelers scale their businesses through better software—we’d love to meet you.
#J-18808-Ljbffr
We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.
We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.
Account Manager at Handoff We’re hiring an Account Manager to own upsells, tier upgrades, and expansion across a growing book of business. You’ll partner closely with activated customers to identify value gaps, maximize usage, and lead conversations that drive expansion revenue and long-term retention.
This role is ideal for someone who thrives in post-sale growth environments—combining commercial acumen with product fluency to grow accounts predictably. You’ll work across product usage signals, customer conversations, and cross‑functional insights to help customers outgrow their current plans and land on the next tier of success with Handoff.
What you’ll do
Own and close upsells and expansion across your assigned portfolio of accounts
Proactively identify customers approaching tier limits or ready for deeper usage
Run value-based upgrade conversations, positioning ROI and business outcomes
Track expansion signals via product usage and customer behaviors
Collaborate with Product, Sales, and Support to align expansion timing and execution
Reduce churn risk by uncovering and addressing value gaps early
Keep all expansion pipeline, notes, and forecasts accurate in HubSpot
Act as a trusted advisor to customers scaling their businesses with Handoff
About you
3+ years in account management, customer success, or revenue-focused CS roles
Proven success driving upsell and expansion in SaaS or tech-enabled services
Strong commercial instincts—you think in ARR, NDR, and LTV
Comfortable running upgrade conversations end-to-end without Sales handoffs
Familiarity with interpreting product usage signals and CRM forecasting (HubSpot a plus)
Able to frame value clearly—focused on business outcomes, not feature lists
Highly proactive, accountable, and customer-obsessed
Bonus: experience working in or selling to construction, field services, or similar verticals
What we offer
Competitive Salary + Equity
Unlimited Paid Time Off (PTO)
401(k)
Medical, Dental & Vision Insurance
Life & Disability Insurance
Flexible Spending Account (FSA)
Dependent Care FSA (DC FSA)
Relocation Allowance
Top-Notch Equipment – Choose your laptop!
Team Offsites Around the World
If you’re excited to own growth across a high-impact customer base—and help remodelers scale their businesses through better software—we’d love to meet you.
#J-18808-Ljbffr