UpGuard
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Customer Lifecycle Enablement Manager
role at
UpGuard .
About UpGuard UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.
What will you accomplish?
Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal.
Competency Development: Build role‑based readiness pathways and certification programs for CSMs and AMs.
Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers.
Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS.
Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns; develop frameworks for early risk identification and mitigation.
Renewal Playbooks: Build playbooks focused on value‑based renewal motions and train AMs/CSMs on navigating renewal cycle communications.
Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health.
EBR Ownership: Own the Executive Business Review (EBR) program end‑to‑end, including structure, templates, standards, and certification.
Executive Storytelling: Train CSMs and AMs to deliver executive‑ready, outcome‑focused EBRs that showcase measurable impact rather than just usage stats.
Value Translation: Partner with Product & PMM to translate technical functionality into customer value outcomes; incorporate feature readiness into lifecycle playbooks.
Adoption Motions: Leverage product knowledge to build value‑led, non‑commercial motions that drive multi‑product adoption and breadth of usage.
Customer Education Alignment: Align with the Customer Education team to ensure self‑serve assets and onboarding materials complement the rep‑led motion.
Collaborate with CS/AM leadership to reinforce lifecycle expectations and partner with Enablement Ops for content governance.
What do we need from you?
5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment.
Lifecycle mastery: Deep understanding of the post‑sales customer journey with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases.
Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
Content strategy: Strong content creation skills, capable of building high‑impact playbooks, templates, and “value storytelling” assets that help CSMs articulate ROI.
Program execution: Demonstrated success in building structured enablement programs—from certification paths to ongoing skill reinforcement—that result in measurable behavior change.
Analytical mindset: Data‑informed approach to enablement; ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives.
Facilitation excellence: Skilled facilitator confident in delivering training to diverse post‑sales roles, capable of simplifying complex retention strategies into actionable steps.
What gives you an edge?
Cross‑functional influence: Ability to influence without authority, effectively partnering with RevOps, Product, Sales, and CS Leadership to drive change management.
Strategic & structured: A collaborative builder who can balance high‑level lifecycle strategy with the operational rigor required to execute complex programs.
Business acumen: Strong commercial awareness, understanding how technical adoption translates into business value and renewal security.
What's in it for you?
Monthly Lifestyle subsidy: Support for financial, physical, and mental well‑being.
WFH set‑up allowance: Assistance with setting up a productive remote environment within your first 3 months.
$1,500 USD annual Learning & Development allowance: Support for your career development.
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days.
18 weeks paid parental leave: Inclusive of all parenting roles.
Personal leave allowance: Sick and carer’s leave.
Fully remote working environment: No mandatory office attendance.
Top‑spec hardware: Laptops tailored for your role.
Generative AI subsidy: Paid subscriptions for all team members.
Health, dental, and vision insurance.
$120,000 – $150,000 a year.
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India. 99% of team members agree it’s a great place to work.
As an Equal Employment Opportunity and affirmative action employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, we can only support hiring in CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.
Before starting, you will need a national police history check and reference checks. We cannot support visa sponsorship or relocation at this time.
We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. Contact us for more information about data processing.
#J-18808-Ljbffr
Customer Lifecycle Enablement Manager
role at
UpGuard .
About UpGuard UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.
What will you accomplish?
Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal.
Competency Development: Build role‑based readiness pathways and certification programs for CSMs and AMs.
Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers.
Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS.
Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns; develop frameworks for early risk identification and mitigation.
Renewal Playbooks: Build playbooks focused on value‑based renewal motions and train AMs/CSMs on navigating renewal cycle communications.
Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health.
EBR Ownership: Own the Executive Business Review (EBR) program end‑to‑end, including structure, templates, standards, and certification.
Executive Storytelling: Train CSMs and AMs to deliver executive‑ready, outcome‑focused EBRs that showcase measurable impact rather than just usage stats.
Value Translation: Partner with Product & PMM to translate technical functionality into customer value outcomes; incorporate feature readiness into lifecycle playbooks.
Adoption Motions: Leverage product knowledge to build value‑led, non‑commercial motions that drive multi‑product adoption and breadth of usage.
Customer Education Alignment: Align with the Customer Education team to ensure self‑serve assets and onboarding materials complement the rep‑led motion.
Collaborate with CS/AM leadership to reinforce lifecycle expectations and partner with Enablement Ops for content governance.
What do we need from you?
5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment.
Lifecycle mastery: Deep understanding of the post‑sales customer journey with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases.
Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
Content strategy: Strong content creation skills, capable of building high‑impact playbooks, templates, and “value storytelling” assets that help CSMs articulate ROI.
Program execution: Demonstrated success in building structured enablement programs—from certification paths to ongoing skill reinforcement—that result in measurable behavior change.
Analytical mindset: Data‑informed approach to enablement; ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives.
Facilitation excellence: Skilled facilitator confident in delivering training to diverse post‑sales roles, capable of simplifying complex retention strategies into actionable steps.
What gives you an edge?
Cross‑functional influence: Ability to influence without authority, effectively partnering with RevOps, Product, Sales, and CS Leadership to drive change management.
Strategic & structured: A collaborative builder who can balance high‑level lifecycle strategy with the operational rigor required to execute complex programs.
Business acumen: Strong commercial awareness, understanding how technical adoption translates into business value and renewal security.
What's in it for you?
Monthly Lifestyle subsidy: Support for financial, physical, and mental well‑being.
WFH set‑up allowance: Assistance with setting up a productive remote environment within your first 3 months.
$1,500 USD annual Learning & Development allowance: Support for your career development.
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days.
18 weeks paid parental leave: Inclusive of all parenting roles.
Personal leave allowance: Sick and carer’s leave.
Fully remote working environment: No mandatory office attendance.
Top‑spec hardware: Laptops tailored for your role.
Generative AI subsidy: Paid subscriptions for all team members.
Health, dental, and vision insurance.
$120,000 – $150,000 a year.
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India. 99% of team members agree it’s a great place to work.
As an Equal Employment Opportunity and affirmative action employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, we can only support hiring in CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.
Before starting, you will need a national police history check and reference checks. We cannot support visa sponsorship or relocation at this time.
We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. Contact us for more information about data processing.
#J-18808-Ljbffr