MLabs
Strategic Account Manager – Next‑Gen Blockchain Infrastructure
Location:
Remote – preferred France, Spain or EU.
Compensation:
$70 K – $105 K.
Join a dynamic fintech scale‑up founded by top leaders and world‑class engineers building the next generation of secure blockchain wallet infrastructure. We are hiring a high‑energy, customer‑focused Strategic Account Manager ready to make an immediate impact in a fast‑growing, cutting‑edge industry.
This role is ideal for someone who thrives in a results‑driven environment, takes ownership, and is dedicated to growth. You will support customers, drive platform adoption, manage client onboarding, and handle inbound and outbound sales activities.
Responsibilities
Serve as the primary point of contact for client inquiries, ensuring timely, accurate, and effective resolutions that reinforce trust and satisfaction.
Build and nurture long‑term relationships with key accounts to drive engagement, ensure retention, and expand platform adoption. Act as a strategic advisor to help clients maximize the value from our solutions.
Lead the non‑technical onboarding process for new clients, aligning their business goals with our platform capabilities and ensuring a smooth, structured ramp‑up experience.
Qualify and manage inbound sales inquiries, proactively identify customer needs, strategically upsell, and guide clients through the buyer journey to drive revenue growth.
Coordinate across internal teams (product, engineering, legal, operations) to ensure client needs are met, blockers are resolved, and initiatives are delivered efficiently and on time.
Maintain clear, professional, and proactive communication with both clients and internal teams in English and Spanish, ensuring alignment, transparency, and responsiveness.
Continuously assess and refine internal workflows related to customer engagement and sales operations to improve scalability and impact.
Monitor industry trends, evolving client needs, and competitive dynamics to inform account strategies and position our company as a trusted partner.
Requirements
8+ years of experience in fintech or crypto, with hands‑on exposure to blockchain technologies.
Proven ability to manage and align diverse stakeholders across technical, legal, and business domains, especially within financial services.
Excellent communication skills in both English and Spanish (required); ability to tailor messages to technical and non‑technical audiences.
Demonstrated resilience and execution under pressure; high energy, intelligence, and decision‑making ability in high‑stakes situations.
Strong entrepreneurial spirit balanced with professionalism and strategic thinking; humility, adaptability, and a team‑first, high‑accountability mindset.
Comfortable navigating fast‑paced, evolving environments and managing ambiguity with confidence.
Technologically fluent and quick to pick up new tools, platforms, and systems.
Committed to delivering outstanding customer experiences with a strong sense of ownership and operational efficiency.
Benefits
Salary: €60,000 – €90,000 per year (full‑time contract, commissions excluded).
Bonus: €20,000 – €40,000 per year upon target completion.
Equity: Stock options (e.g., 100 options, 0.03%) vested over 4 years.
Equipment: MacBook Air and all necessary work essentials provided.
Equal Opportunity & Accessibility:
At MLabs, we are committed to offering equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and provide information in accessible formats. If you need reasonable adjustments during any part of the hiring process or would like the job advert in an accessible format, please let us know by email at human‑resources@mlabs.city.
MLabs Ltd collects and processes the personal information you provide (contact details, work history, resume, etc.) for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.
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Remote – preferred France, Spain or EU.
Compensation:
$70 K – $105 K.
Join a dynamic fintech scale‑up founded by top leaders and world‑class engineers building the next generation of secure blockchain wallet infrastructure. We are hiring a high‑energy, customer‑focused Strategic Account Manager ready to make an immediate impact in a fast‑growing, cutting‑edge industry.
This role is ideal for someone who thrives in a results‑driven environment, takes ownership, and is dedicated to growth. You will support customers, drive platform adoption, manage client onboarding, and handle inbound and outbound sales activities.
Responsibilities
Serve as the primary point of contact for client inquiries, ensuring timely, accurate, and effective resolutions that reinforce trust and satisfaction.
Build and nurture long‑term relationships with key accounts to drive engagement, ensure retention, and expand platform adoption. Act as a strategic advisor to help clients maximize the value from our solutions.
Lead the non‑technical onboarding process for new clients, aligning their business goals with our platform capabilities and ensuring a smooth, structured ramp‑up experience.
Qualify and manage inbound sales inquiries, proactively identify customer needs, strategically upsell, and guide clients through the buyer journey to drive revenue growth.
Coordinate across internal teams (product, engineering, legal, operations) to ensure client needs are met, blockers are resolved, and initiatives are delivered efficiently and on time.
Maintain clear, professional, and proactive communication with both clients and internal teams in English and Spanish, ensuring alignment, transparency, and responsiveness.
Continuously assess and refine internal workflows related to customer engagement and sales operations to improve scalability and impact.
Monitor industry trends, evolving client needs, and competitive dynamics to inform account strategies and position our company as a trusted partner.
Requirements
8+ years of experience in fintech or crypto, with hands‑on exposure to blockchain technologies.
Proven ability to manage and align diverse stakeholders across technical, legal, and business domains, especially within financial services.
Excellent communication skills in both English and Spanish (required); ability to tailor messages to technical and non‑technical audiences.
Demonstrated resilience and execution under pressure; high energy, intelligence, and decision‑making ability in high‑stakes situations.
Strong entrepreneurial spirit balanced with professionalism and strategic thinking; humility, adaptability, and a team‑first, high‑accountability mindset.
Comfortable navigating fast‑paced, evolving environments and managing ambiguity with confidence.
Technologically fluent and quick to pick up new tools, platforms, and systems.
Committed to delivering outstanding customer experiences with a strong sense of ownership and operational efficiency.
Benefits
Salary: €60,000 – €90,000 per year (full‑time contract, commissions excluded).
Bonus: €20,000 – €40,000 per year upon target completion.
Equity: Stock options (e.g., 100 options, 0.03%) vested over 4 years.
Equipment: MacBook Air and all necessary work essentials provided.
Equal Opportunity & Accessibility:
At MLabs, we are committed to offering equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and provide information in accessible formats. If you need reasonable adjustments during any part of the hiring process or would like the job advert in an accessible format, please let us know by email at human‑resources@mlabs.city.
MLabs Ltd collects and processes the personal information you provide (contact details, work history, resume, etc.) for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.
#J-18808-Ljbffr