FloWorks International LLC
Inside Account Manager - Pasadena, TX
FloWorks International LLC, Pasadena, Texas, United States, 77505
Job Information
FloWorks is a leading, privately held specialty industrial supplier of pipe, valves, fittings, and related products, as well as a provider of technical solutions to the energy and industrial sectors. Headquarters in Houston, Texas, FloWorks is dedicated to delivering exceptional products, expertise, and service to its customers.
Inside Account Manager The Inside Account Manager is responsible for managing a portfolio of existing customer accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. The Inside Account Manager exercises independent judgment and decision-making in managing complex customer needs and balancing company margin targets with customer expectations.
Key Responsibilities
Serve as the lead point of contact for assigned customer accounts across all service and sales needs
Maintain and grow customer relationships through proactive communication, order management, and performance reviews
Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines
Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary
Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health
Provide accurate reporting for assigned accounts
Maintain up-to-date knowledge of products, pricing models, and market trends
Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance
Qualifications
3+ years of experience in sales, account management, or customer service in a B2B environment
Proven ability to manage complex customer relationships and make independent business decisions
Strong analytical skills and ability to interpret sales data to support pricing strategies
Excellent verbal and written communication skills
Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred
Bachelor's degree in Business, Communications, or related field preferred
Physical Demands
Frequently required to stand
Frequently required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Occasionally balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually utilize visual acuity to read technical information and/or use a keyboard
Occasionally required to lift/push/carry items up to 25 pounds
Occasionally work near moving mechanical parts
Occasionally exposure to outside weather conditions
Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Work Environment This role operates in a professional office environment. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.
The Perks of Working Here FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:
Medical, Dental & Vision Insurance with multiple plan options
Company-paid Life and Disability Insurance
401(k) with company match
Health Savings & Flexible Spending Accounts
Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
Employee Assistance Program (includes 3 free counseling sessions)
Identity Theft Protection at discounted rates
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.
FloWorks participates in the US Government's E-Verify program.
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Inside Account Manager The Inside Account Manager is responsible for managing a portfolio of existing customer accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. The Inside Account Manager exercises independent judgment and decision-making in managing complex customer needs and balancing company margin targets with customer expectations.
Key Responsibilities
Serve as the lead point of contact for assigned customer accounts across all service and sales needs
Maintain and grow customer relationships through proactive communication, order management, and performance reviews
Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines
Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary
Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health
Provide accurate reporting for assigned accounts
Maintain up-to-date knowledge of products, pricing models, and market trends
Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance
Qualifications
3+ years of experience in sales, account management, or customer service in a B2B environment
Proven ability to manage complex customer relationships and make independent business decisions
Strong analytical skills and ability to interpret sales data to support pricing strategies
Excellent verbal and written communication skills
Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred
Bachelor's degree in Business, Communications, or related field preferred
Physical Demands
Frequently required to stand
Frequently required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Occasionally balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually utilize visual acuity to read technical information and/or use a keyboard
Occasionally required to lift/push/carry items up to 25 pounds
Occasionally work near moving mechanical parts
Occasionally exposure to outside weather conditions
Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Work Environment This role operates in a professional office environment. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.
The Perks of Working Here FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:
Medical, Dental & Vision Insurance with multiple plan options
Company-paid Life and Disability Insurance
401(k) with company match
Health Savings & Flexible Spending Accounts
Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
Employee Assistance Program (includes 3 free counseling sessions)
Identity Theft Protection at discounted rates
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.
FloWorks participates in the US Government's E-Verify program.
#J-18808-Ljbffr