Milwaukee Succeeds
Georgia-Pacific is seeking a Customer Account Coordinator supporting our Sheboygan, WI box plant facility. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia‑Pacific.
Pay $21.50-36.54/hour based on experience
Our Team This role offers an exciting opportunity to join a team that takes pride in safely producing durable, high-quality corrugated boxes our customers rely on every day. Curious about how we make them? Click here to see how corrugated boxes are made, and click here to explore our products!
What You Will Do
Manage customer accounts through proactive communication by phone and email and collaborate with internal teams to ensure the customers are highly satisfied
Create and maintain spreadsheets to track inventory, order status and other customer and production‑related data
Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
Coordinate shipments of products with the shipping department
Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
Manage inventories for effective production review and planning
Periodic customer visits to conduct business reviews or onboarding activities
Visit customers periodically to conduct business reviews or perform onboarding activities
This role will be onsite 5 days/week
Who You Are (Basic Qualifications)
2+ years of experience working with customers
Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
Experience with record‑keeping management/documentation
Willingness to work OT, weekends and travel 5-10% of the time as required to support the business
What Will Put You Ahead
Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
Associate degree or higher
Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
Experience working with cross‑functional teams and vendors
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper‑based packaging, cellulose, specialty fibers, building products and much more, Georgia‑Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
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Pay $21.50-36.54/hour based on experience
Our Team This role offers an exciting opportunity to join a team that takes pride in safely producing durable, high-quality corrugated boxes our customers rely on every day. Curious about how we make them? Click here to see how corrugated boxes are made, and click here to explore our products!
What You Will Do
Manage customer accounts through proactive communication by phone and email and collaborate with internal teams to ensure the customers are highly satisfied
Create and maintain spreadsheets to track inventory, order status and other customer and production‑related data
Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
Coordinate shipments of products with the shipping department
Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
Manage inventories for effective production review and planning
Periodic customer visits to conduct business reviews or onboarding activities
Visit customers periodically to conduct business reviews or perform onboarding activities
This role will be onsite 5 days/week
Who You Are (Basic Qualifications)
2+ years of experience working with customers
Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
Experience with record‑keeping management/documentation
Willingness to work OT, weekends and travel 5-10% of the time as required to support the business
What Will Put You Ahead
Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
Associate degree or higher
Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
Experience working with cross‑functional teams and vendors
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper‑based packaging, cellulose, specialty fibers, building products and much more, Georgia‑Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
#J-18808-Ljbffr