Wire Fulfillment Ops Specialist - Essential Onsite

* Performs the opening and closing of Federal Reserve and Swift gateways in alignment with all domestic and international wire processing* Reviews and processes both incoming and outgoing wire requests* Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance* Manages several types of wire exceptions, inclusive of NSF, potential duplicates, repairs, etc.* Performs correspondent bank (Nostro) funding and position management* Expected to fully cross train on all wire functions and responsibilities* Able to identify issues and risks associated with transactions and escalate appropriately* Able to make effective independent decisions, when necessary* Works with management to identify process improvement opportunities* Able to communicate effectively and clearly within and across the value stream* Contacts internal customers for wire authorizations and approvals* Investigates and resolves customer issues with little or no assistance* Able to manage independent workflow assignments autonomously* Influences positive behaviors and integrative thinking****Location:**** This role is an essential position and requires onsite attendance* Associates must be available to work rotationally all shifts between Monday through Friday,

6:00am - 7:30pm EST* Associates are required to be on location Tuesdays, Wednesdays and Thursdays. Associates work at home Mondays and Fridays.* High School Diploma, GED, or equivalent certification* At least 3 years of customer service or call center or banking operations experience* At least 3 years of experience working in banking or the financial industry* At least 1 year of experience using Microsoft Office or Google Suite* At least 2 years of payment operations experience* At least 1 year of wire transfer experience* At least 4 years of experience working in banking or financial industry* At least 2 years of experience using Microsoft Office or Google SuiteCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr