Premier Inc.
Job Overview
Responsible for development of account strategy, retention and growth for defined accounts and accountable for adoption, value and retention of all Premier business within named accounts. Plan, oversee, and execute account management of Premier services and technology for existing members/customers, maintain and renew product/service contracts, document high‑level customer‑validated value, and assist in expanding current accounts’ product lines and business solutions. The role works closely with hospitals and health systems to determine resources needed to achieve performance improvement, leveraging Premier products, services and subject‑matter experts. Key Responsibilities
Account Management & Organic Business Development – 70% Understand the member’s goals/objectives, strategies, and financials. Use member’s strategic plans to develop effective account plans, sales opportunities, and account activities. Establish and maintain strategic account plans aligning member strategy and objectives to specific products and solutions. Facilitate monthly account team calls and manage teams’ recurring maintenance of account plans. Track and communicate account progress to teams and executives, course‑correcting as needed. Schedule, plan, and lead member quarterly business reviews with the entire account team. Create and maintain a supply chain and performance‑improvement plan, including: documenting overall member supply chain goals and savings goals; agreeing on which goals to support; developing and maintaining a tracking mechanism for joint goals; and consistently reviewing with member supply‑chain leadership. Identify, develop, maintain, and strengthen executive relationships throughout the accounts via a regular cadence of meetings and interactions. Manage complex health systems across supply chain, clinical, operations, and population health. Generate leads for account growth to meet FY revenue targets, identifying opportunities for performance improvement and cross‑sell/up‑sell, and maintaining a thorough understanding of all revenue‑driving and value‑add products and services offered to membership. Troubleshoot, triage, and resolve customer issues, following through on resolution. Work with clients on effectively using data products and coordinate appropriate Premier resources (Fee for Service and value‑add) to support hospitals in achieving goals. Assist the Sales team and Zone leadership in positioning additional business opportunities. Participate in developing new, innovative approaches to maximize customer value and satisfaction and grow the business. Administrative – 20% Ensure smooth and effective operations between Premier and member. Manage staff, where applicable. Update monitoring and tracking tools and administrative reports such as Salesforce, time‑and‑expense reports. Handle financial responsibilities, including admin fees, accounts receivable, and billing to Premier standards for assigned accounts. Engage in process management to improve current processes as necessary. Represent the interests of Client Management internally in various settings within and outside the business group. Facilitate routine team meetings and conference calls; attend meetings as needed. Make presentations regarding Premier Services results and value at conferences, workshops, board retreats, etc. Participate in cross‑functional teams across business units as requested. Understand organizational structure and all Premier product offerings. Project Management – 10% Accountable for successful product implementation and service delivery (overall project management – process mapping, RACI assessment, change management, etc.). Work with implementation teams to understand project plans and detailed work plans, including timelines, tasks, and resources to facilitate successful implementation. Work with key stakeholders to understand project requirements and expectations. Act as the point of contact to communicate any changes in project plans, status, timelines, and issues. Lead problem resolution to ensure customer expectations are met. Required Qualifications
Years of applicable experience: 7 or more years. Bachelor’s degree (required). Preferred Qualifications
Experience in healthcare sales/account management. Client management, technology or advisory sales, and healthcare knowledge. Additional Job Requirements
Remain in a stationary position for prolonged periods of time. Be adaptive, change priorities quickly, and meet deadlines. Attention to detail, ability to communicate effectively with audiences in person and electronically. Day‑to‑day contact with coworkers and/or the public. Making independent decisions, and working in a collaborative business environment with close‑quarters peers and varying interruptions. Working Conditions
Hospital environment. Travel Requirements
61–80% travel within the US. Physical Demands
Predominantly sedentary duties with occasional need to exert up to 10 pounds of force. The job is sedentary if movement is required only occasionally, and all other sedentary criteria are met. Compensation
Premier’s internal salary range for this role is $113,000–$188,000. Final salary is dependent upon several market factors, including but not limited to departmental budgets, internal equity, education, unique skills/experience, and geographic location. Benefits
Health, dental, vision, life, and disability insurance. 401(k) retirement program. Paid time off. Participation in Premier’s employee incentive plans. Tuition reimbursement and professional development opportunities. EEO Statement
Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status, disability, or any other applicable federal, state or local protected class. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. As a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer. Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200. Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s Privacy Policy.
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Responsible for development of account strategy, retention and growth for defined accounts and accountable for adoption, value and retention of all Premier business within named accounts. Plan, oversee, and execute account management of Premier services and technology for existing members/customers, maintain and renew product/service contracts, document high‑level customer‑validated value, and assist in expanding current accounts’ product lines and business solutions. The role works closely with hospitals and health systems to determine resources needed to achieve performance improvement, leveraging Premier products, services and subject‑matter experts. Key Responsibilities
Account Management & Organic Business Development – 70% Understand the member’s goals/objectives, strategies, and financials. Use member’s strategic plans to develop effective account plans, sales opportunities, and account activities. Establish and maintain strategic account plans aligning member strategy and objectives to specific products and solutions. Facilitate monthly account team calls and manage teams’ recurring maintenance of account plans. Track and communicate account progress to teams and executives, course‑correcting as needed. Schedule, plan, and lead member quarterly business reviews with the entire account team. Create and maintain a supply chain and performance‑improvement plan, including: documenting overall member supply chain goals and savings goals; agreeing on which goals to support; developing and maintaining a tracking mechanism for joint goals; and consistently reviewing with member supply‑chain leadership. Identify, develop, maintain, and strengthen executive relationships throughout the accounts via a regular cadence of meetings and interactions. Manage complex health systems across supply chain, clinical, operations, and population health. Generate leads for account growth to meet FY revenue targets, identifying opportunities for performance improvement and cross‑sell/up‑sell, and maintaining a thorough understanding of all revenue‑driving and value‑add products and services offered to membership. Troubleshoot, triage, and resolve customer issues, following through on resolution. Work with clients on effectively using data products and coordinate appropriate Premier resources (Fee for Service and value‑add) to support hospitals in achieving goals. Assist the Sales team and Zone leadership in positioning additional business opportunities. Participate in developing new, innovative approaches to maximize customer value and satisfaction and grow the business. Administrative – 20% Ensure smooth and effective operations between Premier and member. Manage staff, where applicable. Update monitoring and tracking tools and administrative reports such as Salesforce, time‑and‑expense reports. Handle financial responsibilities, including admin fees, accounts receivable, and billing to Premier standards for assigned accounts. Engage in process management to improve current processes as necessary. Represent the interests of Client Management internally in various settings within and outside the business group. Facilitate routine team meetings and conference calls; attend meetings as needed. Make presentations regarding Premier Services results and value at conferences, workshops, board retreats, etc. Participate in cross‑functional teams across business units as requested. Understand organizational structure and all Premier product offerings. Project Management – 10% Accountable for successful product implementation and service delivery (overall project management – process mapping, RACI assessment, change management, etc.). Work with implementation teams to understand project plans and detailed work plans, including timelines, tasks, and resources to facilitate successful implementation. Work with key stakeholders to understand project requirements and expectations. Act as the point of contact to communicate any changes in project plans, status, timelines, and issues. Lead problem resolution to ensure customer expectations are met. Required Qualifications
Years of applicable experience: 7 or more years. Bachelor’s degree (required). Preferred Qualifications
Experience in healthcare sales/account management. Client management, technology or advisory sales, and healthcare knowledge. Additional Job Requirements
Remain in a stationary position for prolonged periods of time. Be adaptive, change priorities quickly, and meet deadlines. Attention to detail, ability to communicate effectively with audiences in person and electronically. Day‑to‑day contact with coworkers and/or the public. Making independent decisions, and working in a collaborative business environment with close‑quarters peers and varying interruptions. Working Conditions
Hospital environment. Travel Requirements
61–80% travel within the US. Physical Demands
Predominantly sedentary duties with occasional need to exert up to 10 pounds of force. The job is sedentary if movement is required only occasionally, and all other sedentary criteria are met. Compensation
Premier’s internal salary range for this role is $113,000–$188,000. Final salary is dependent upon several market factors, including but not limited to departmental budgets, internal equity, education, unique skills/experience, and geographic location. Benefits
Health, dental, vision, life, and disability insurance. 401(k) retirement program. Paid time off. Participation in Premier’s employee incentive plans. Tuition reimbursement and professional development opportunities. EEO Statement
Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status, disability, or any other applicable federal, state or local protected class. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. As a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer. Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200. Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s Privacy Policy.
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