GEODIS
Operations Key Account Manager (OKAM) - Customs Brokerage
GEODIS, Edison, New Jersey, us, 08818
Operations Key Account Manager (OKAM) - Customs Brokerage
Join to apply for the
Operations Key Account Manager (OKAM) - Customs Brokerage
role at
GEODIS
Location: Philadelphia, PA; Edison, NJ or Franklin Square, NY
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
Monitors team productivity and assigns accounts and tasks to department personnel.
Establishes new accounts, based upon review of POA’s and completed client information sheets, etc.
Initiates and handles new client start up processes
Trains individuals within teams to take responsibility of new client accounts.
Reviews daily reports to eliminate potential errors
Reviews and addresses accounting discrepancies
Manages employees including interviewing, hiring, training, evaluation, and coaching
Ensures assigned work group members have recorded time and attendance
Oversees on-site technologies
Offers support to other stations as needed
Attends industry related seminars, conferences, etc.
Attends periodic business review meetings
Conducts regular communications with assigned customers
Leads and attends periodic business review meetings
Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
Assists with the annual growth of the assigned accounts and securing new business
Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business
Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation
Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract
Ensures completion of account reviews
Records all commercial activities in CRM
Other duties as required and assigned
What you need:
Bachelor’s degree from a 4 year college or university
Minimum 4 to 7 years related experience and/or training or an equivalent combination of education and training
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Must be a licensed broker or proven strong operational experience in brokerage
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
What you gain from joining our team: (benefits)
Access wages early with the Rain financial wellness app.
Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
Health, dental, and vision insurance after 30 days of employment
Paid maternity and paternity leave
Access to career development, employee resource groups, and mentorship programs
Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Opportunities to volunteer and give back to your community
+ more!
Join our Team!
Visit our website at
workatGEODIS.com
and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
Text
DELIVER
to
88300
to Apply1
#J-18808-Ljbffr
Operations Key Account Manager (OKAM) - Customs Brokerage
role at
GEODIS
Location: Philadelphia, PA; Edison, NJ or Franklin Square, NY
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
Monitors team productivity and assigns accounts and tasks to department personnel.
Establishes new accounts, based upon review of POA’s and completed client information sheets, etc.
Initiates and handles new client start up processes
Trains individuals within teams to take responsibility of new client accounts.
Reviews daily reports to eliminate potential errors
Reviews and addresses accounting discrepancies
Manages employees including interviewing, hiring, training, evaluation, and coaching
Ensures assigned work group members have recorded time and attendance
Oversees on-site technologies
Offers support to other stations as needed
Attends industry related seminars, conferences, etc.
Attends periodic business review meetings
Conducts regular communications with assigned customers
Leads and attends periodic business review meetings
Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
Assists with the annual growth of the assigned accounts and securing new business
Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business
Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation
Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract
Ensures completion of account reviews
Records all commercial activities in CRM
Other duties as required and assigned
What you need:
Bachelor’s degree from a 4 year college or university
Minimum 4 to 7 years related experience and/or training or an equivalent combination of education and training
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Must be a licensed broker or proven strong operational experience in brokerage
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
What you gain from joining our team: (benefits)
Access wages early with the Rain financial wellness app.
Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
Health, dental, and vision insurance after 30 days of employment
Paid maternity and paternity leave
Access to career development, employee resource groups, and mentorship programs
Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Opportunities to volunteer and give back to your community
+ more!
Join our Team!
Visit our website at
workatGEODIS.com
and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
Text
DELIVER
to
88300
to Apply1
#J-18808-Ljbffr