BECU
Loss Management Specialist I – BECU
Join to apply for the
Loss Management Specialist I
role at
BECU .
What roles have the most impact? At BECU, success comes from focusing on people, not profits. Our "people helping people" philosophy guides us since 1935, driving a deep commitment to serve our members, communities, and each other. When you join, you become part of a purpose‑driven organization where your work makes a real difference.
Pay Range The Target Pay Range for this position is $25.67–$31.30 hourly. The full Pay Range is $21.11–$37.07 hourly. Compensation decisions are determined by factors such as relevant job‑related skills, experience, and education or training. Should an offer be made, individual qualifications will be considered. In addition to your salary, performance‑based incentives are available.
Benefits – Because People Helping People Starts With Supporting You
401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision – family contributions as well
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Impact You’ll Make As a Loss Management Specialist I, you’ll be the driving force behind helping members navigate financial challenges while safeguarding BECU’s financial health. Your ability to connect with members, analyze accounts, and find solutions will make a real difference for the Credit Union and the people we serve. You’ll turn complex situations into opportunities for resolution, ensuring every interaction reflects our commitment to care, compliance, and community.
This role requires working Pacific Time Zone hours to ensure alignment with team and member needs.
What You’ll Do
Champion Compliance: Perform all responsibilities in alignment with BECU competencies, regulatory standards, and information protection requirements.
Drive Member Engagement: Complete a specified number of calls using the dialer system to meet delinquency and recovery goals.
Analyze Accounts: Review member accounts and recommend appropriate actions to minimize delinquency and loss.
Locate Members: Use available tools to find accurate contact information for members without valid details.
Keep Records Current: Report address and phone number changes to maintain accurate member files.
Document Interactions: Record conversations and payment arrangements accurately in the system of record.
Support Team Goals: Take on additional duties as assigned to help the team succeed.
What You’ll Gain
Purpose‑Driven Work: Help members overcome financial challenges while protecting the Credit Union’s stability.
Skill Development: Build expertise in collections, compliance, and member engagement.
Collaborative Culture: Join a supportive team that values your ideas and contributions.
Growth Opportunities: Advance your career in financial services with ongoing learning and development.
Impact Recognition: See the direct results of your efforts and be appreciated for your contributions.
Qualifications Minimum Qualifications
Associate Degree or equivalent related experience.
Minimum one year of experience in collections, financial institution contact center, or retail banking.
Ability to speak persuasively and listen critically.
Detail‑oriented with strong organizational skills.
Ability to prioritize multiple tasks and meet deadlines.
Verbal and written communication skills.
Ability to work independently and as part of a team, using discretion and sound judgment.
Intermediate proficiency using MS Office and database software.
Ability to maintain a high level of confidentiality.
Ability to work additional hours as necessary to accomplish objectives, goals, and projects.
Desired Qualifications
Experience in collections within a financial institution.
Familiarity with legal collections processes.
Knowledge or certification in Fair Debt Collection Practices Act.
Join the Journey Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.
Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
EEO Statement BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking, Financial Services, and Non‑profit Organizations
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Loss Management Specialist I
role at
BECU .
What roles have the most impact? At BECU, success comes from focusing on people, not profits. Our "people helping people" philosophy guides us since 1935, driving a deep commitment to serve our members, communities, and each other. When you join, you become part of a purpose‑driven organization where your work makes a real difference.
Pay Range The Target Pay Range for this position is $25.67–$31.30 hourly. The full Pay Range is $21.11–$37.07 hourly. Compensation decisions are determined by factors such as relevant job‑related skills, experience, and education or training. Should an offer be made, individual qualifications will be considered. In addition to your salary, performance‑based incentives are available.
Benefits – Because People Helping People Starts With Supporting You
401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision – family contributions as well
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Impact You’ll Make As a Loss Management Specialist I, you’ll be the driving force behind helping members navigate financial challenges while safeguarding BECU’s financial health. Your ability to connect with members, analyze accounts, and find solutions will make a real difference for the Credit Union and the people we serve. You’ll turn complex situations into opportunities for resolution, ensuring every interaction reflects our commitment to care, compliance, and community.
This role requires working Pacific Time Zone hours to ensure alignment with team and member needs.
What You’ll Do
Champion Compliance: Perform all responsibilities in alignment with BECU competencies, regulatory standards, and information protection requirements.
Drive Member Engagement: Complete a specified number of calls using the dialer system to meet delinquency and recovery goals.
Analyze Accounts: Review member accounts and recommend appropriate actions to minimize delinquency and loss.
Locate Members: Use available tools to find accurate contact information for members without valid details.
Keep Records Current: Report address and phone number changes to maintain accurate member files.
Document Interactions: Record conversations and payment arrangements accurately in the system of record.
Support Team Goals: Take on additional duties as assigned to help the team succeed.
What You’ll Gain
Purpose‑Driven Work: Help members overcome financial challenges while protecting the Credit Union’s stability.
Skill Development: Build expertise in collections, compliance, and member engagement.
Collaborative Culture: Join a supportive team that values your ideas and contributions.
Growth Opportunities: Advance your career in financial services with ongoing learning and development.
Impact Recognition: See the direct results of your efforts and be appreciated for your contributions.
Qualifications Minimum Qualifications
Associate Degree or equivalent related experience.
Minimum one year of experience in collections, financial institution contact center, or retail banking.
Ability to speak persuasively and listen critically.
Detail‑oriented with strong organizational skills.
Ability to prioritize multiple tasks and meet deadlines.
Verbal and written communication skills.
Ability to work independently and as part of a team, using discretion and sound judgment.
Intermediate proficiency using MS Office and database software.
Ability to maintain a high level of confidentiality.
Ability to work additional hours as necessary to accomplish objectives, goals, and projects.
Desired Qualifications
Experience in collections within a financial institution.
Familiarity with legal collections processes.
Knowledge or certification in Fair Debt Collection Practices Act.
Join the Journey Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.
Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
EEO Statement BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking, Financial Services, and Non‑profit Organizations
#J-18808-Ljbffr