VyStar Credit Union
Mortgage Resolution Specialist
VyStar Credit Union, Jacksonville, Florida, United States, 32290
Mortgage Resolution Specialist
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) plan, extensive paid technical and on‑job training, and tuition reimbursement for full‑time and part‑time employees. Part‑time positions start at 30 hours per week.
Job Overview The Mortgage Resolution Specialist contacts members to effectively reduce VyStar’s exposure to financial losses caused by delinquent mortgage loan accounts. Activities must be conducted in compliance with federal and state regulations to avoid possible harassment claims and litigation. The incumbent must be versed in secondary market and private mortgage insurance guidelines related to mortgage loan collections and loss mitigation efforts.
Accountability Statement The mortgage loan collector contacts members to reduce financial losses from delinquent accounts while complying with all applicable regulations. The role requires knowledge of the secondary market, private mortgage insurance guidelines, and loss mitigation procedures.
Essential Job Functions
Review delinquent mortgage loan accounts in the core collection system to determine appropriate collection activity and elicit monies due from members.
Contact members to discuss reasons for delinquency and possible solutions, obtain information to effect collection, and make payment arrangements.
Determine appropriate and timely follow‑up contact with members.
Skip trace unlocated members to establish contact and recommend legal action when necessary.
Work the collection system queues daily to ensure each delinquent account is followed up and accurately documented.
Provide member hardship request information and necessary documentation for management consideration of note modification, payment deferment, or other special arrangements.
Converse with members to discuss account information and arrange payments; accept funds and enter data into the voucher system.
Recommend financial counseling or budgeting services for members experiencing temporary financial challenges.
Update delinquent accounts in Fannie Mae and PMI portals in compliance with insurer and investor guidelines.
Create daily, weekly, and monthly reports, and prepare files for foreclosure referral.
Manage the Vacant Property Registry for the Credit Union.
Cross‑sell other credit union services.
Consistently adhere to VyStar core values, Code of Ethics, and acts in accordance with those values.
Perform activities and projects as assigned by the Mortgage Loss Mitigation Supervisor, Mortgage Servicing Manager, or Vice President of Mortgage Servicing.
Provide recommendations to senior leadership regarding process improvements, quality service, and increased efficiencies based on filing trends and volume metrics.
Maintain vigilance in safeguarding operations while ensuring compliance with regulatory mandates, supporting a healthy risk culture.
VyStar Excellence Behaviors
Focus : Pay full attention by listening closely and observing the client.
Connect : Be friendly, approachable, and demonstrate care.
Understand : Listen empathetically and ask questions (70% listening / 30% speaking).
Counsel : Recommend solutions based on the client’s needs and objectives.
Advance : Ensure client expectations are exceeded.
Experience
Minimum of two years’ experience in mortgage loan collections with a financial institution or mortgage loan company; previous loss mitigation experience is a plus.
Knowledge of FDCPA, Federal Bankruptcy Laws, FCRA, state laws governing repossession and liquidation of residential real estate, and secondary market requirements.
Proficiency with HP calculator, PC, and multi‑function equipment (fax, scanner, copier).
Proficiency with Microsoft Office and credit union core operating systems.
Education
High school diploma or equivalent.
Specialized classes in bankruptcy, foreclosure, and mortgage collections and loss mitigation required.
Continuing education via local conferences and workshops to stay current on federal and state regulations.
Knowledge, Skills & Abilities
Deep knowledge of FDCPA, Federal Bankruptcy Laws, FCRA, state repossession/loss laws, and secondary market servicing guidelines.
Excellent written and oral communication, detail orientation, organizational skills, active listening, and the ability to work in a fast‑paced environment.
Professional conduct and appearance, self‑motivated, and dedicated to a philosophy of "people helping people."
Ability to work independently and follow through on all job duties.
Experience with HP calculator, PC, and multi‑function equipment.
Proficiency with Microsoft Office and credit union software.
Work Environment & Physical Demands The work environment includes reasonable accommodations for individuals with disabilities. Employees may be required to exert up to 20 pounds of force occasionally for lifting, carrying, pushing, or pulling objects.
Disclaimer The functions described here are not exhaustive and may change at any time by management. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms without a valid written agreement with the Talent Acquisition / HR department. No placement fee will be paid if a candidate is hired as a result of a referral.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. If your experience and skills match, you will be contacted by a member of our Human Resources department.
Thank you again for your interest in this position!
#J-18808-Ljbffr
Job Overview The Mortgage Resolution Specialist contacts members to effectively reduce VyStar’s exposure to financial losses caused by delinquent mortgage loan accounts. Activities must be conducted in compliance with federal and state regulations to avoid possible harassment claims and litigation. The incumbent must be versed in secondary market and private mortgage insurance guidelines related to mortgage loan collections and loss mitigation efforts.
Accountability Statement The mortgage loan collector contacts members to reduce financial losses from delinquent accounts while complying with all applicable regulations. The role requires knowledge of the secondary market, private mortgage insurance guidelines, and loss mitigation procedures.
Essential Job Functions
Review delinquent mortgage loan accounts in the core collection system to determine appropriate collection activity and elicit monies due from members.
Contact members to discuss reasons for delinquency and possible solutions, obtain information to effect collection, and make payment arrangements.
Determine appropriate and timely follow‑up contact with members.
Skip trace unlocated members to establish contact and recommend legal action when necessary.
Work the collection system queues daily to ensure each delinquent account is followed up and accurately documented.
Provide member hardship request information and necessary documentation for management consideration of note modification, payment deferment, or other special arrangements.
Converse with members to discuss account information and arrange payments; accept funds and enter data into the voucher system.
Recommend financial counseling or budgeting services for members experiencing temporary financial challenges.
Update delinquent accounts in Fannie Mae and PMI portals in compliance with insurer and investor guidelines.
Create daily, weekly, and monthly reports, and prepare files for foreclosure referral.
Manage the Vacant Property Registry for the Credit Union.
Cross‑sell other credit union services.
Consistently adhere to VyStar core values, Code of Ethics, and acts in accordance with those values.
Perform activities and projects as assigned by the Mortgage Loss Mitigation Supervisor, Mortgage Servicing Manager, or Vice President of Mortgage Servicing.
Provide recommendations to senior leadership regarding process improvements, quality service, and increased efficiencies based on filing trends and volume metrics.
Maintain vigilance in safeguarding operations while ensuring compliance with regulatory mandates, supporting a healthy risk culture.
VyStar Excellence Behaviors
Focus : Pay full attention by listening closely and observing the client.
Connect : Be friendly, approachable, and demonstrate care.
Understand : Listen empathetically and ask questions (70% listening / 30% speaking).
Counsel : Recommend solutions based on the client’s needs and objectives.
Advance : Ensure client expectations are exceeded.
Experience
Minimum of two years’ experience in mortgage loan collections with a financial institution or mortgage loan company; previous loss mitigation experience is a plus.
Knowledge of FDCPA, Federal Bankruptcy Laws, FCRA, state laws governing repossession and liquidation of residential real estate, and secondary market requirements.
Proficiency with HP calculator, PC, and multi‑function equipment (fax, scanner, copier).
Proficiency with Microsoft Office and credit union core operating systems.
Education
High school diploma or equivalent.
Specialized classes in bankruptcy, foreclosure, and mortgage collections and loss mitigation required.
Continuing education via local conferences and workshops to stay current on federal and state regulations.
Knowledge, Skills & Abilities
Deep knowledge of FDCPA, Federal Bankruptcy Laws, FCRA, state repossession/loss laws, and secondary market servicing guidelines.
Excellent written and oral communication, detail orientation, organizational skills, active listening, and the ability to work in a fast‑paced environment.
Professional conduct and appearance, self‑motivated, and dedicated to a philosophy of "people helping people."
Ability to work independently and follow through on all job duties.
Experience with HP calculator, PC, and multi‑function equipment.
Proficiency with Microsoft Office and credit union software.
Work Environment & Physical Demands The work environment includes reasonable accommodations for individuals with disabilities. Employees may be required to exert up to 20 pounds of force occasionally for lifting, carrying, pushing, or pulling objects.
Disclaimer The functions described here are not exhaustive and may change at any time by management. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms without a valid written agreement with the Talent Acquisition / HR department. No placement fee will be paid if a candidate is hired as a result of a referral.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. If your experience and skills match, you will be contacted by a member of our Human Resources department.
Thank you again for your interest in this position!
#J-18808-Ljbffr