Senior Retention Specialist - Customer Care & Upsell

A leading communication services provider is seeking a Lead Residential Retention Representative to safeguard and grow its customer base. This office-based position requires enhancing customer loyalty by resolving escalated issues, upselling services such as TV, internet, and phone, and guiding team members. Applicants should have at least 2 years of customer service experience, along with excellent problem-solving skills and proficiency in communication. This role offers a flexible schedule and a rewarding benefits package. #J-18808-Ljbffr