The Home Depot
Sales Manager – The Home Depot
Location: Albany, NY
Position Purpose The HDE Sales Manager (SM) is responsible for creating a high‑performing selling culture by fostering store connectivity, coaching and developing a team, managing Sales Consultant staffing, and delivering world‑class customer service. The SM leads a team of commissioned Sales Consultants into customer households, successfully closing sales of HDE’s product lines. The SM builds and maintains relationships with store management and associates, continually updates and trains them on HDE product offerings, and drives lead generation efforts. The SM manages Sales Consultants through hiring, training, performance management, and other employment lifecycle functions. The SM leads the team to achieve sales targets for an assigned territory and prioritizes business metrics (scorecards, KPIs, etc.). The SM ensures superior customer experience by monitoring reports to guarantee efficient project flow and by maintaining Voice of the Customer scores and feedback.
Key Responsibilities
Recruit, coach, and retain a team of commissioned Sales Consultants (20%).
Analyze and prioritize business metrics, and drive the team to achieve sales targets (20%).
Respond to escalated customer inquiries/concerns to sustain customer service (20%).
Generate leads and build store connectivity by training store partners on HDE products and service offerings (20%).
Strengthen store connectivity and relationships with store partners (20%).
Direct Manager / Direct Reports
Reports directly to the Field Director Services.
Has up to 5+ direct reports.
Travel Requirements
Requires overnight travel 5% to 20% of the time.
Physical Requirements
Requires intermittent periods of continuous physical exertion such as walking, standing, stooping, climbing, and lifting heavy or awkward material or equipment.
Working Conditions
Typically located in a comfortable indoor area with potential exposure to mild physical discomfort from dust, fumes, odors, temperature extremes, loud noise, drafts, or bright lights.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
None specified.
Minimum Education
High school diploma and/or GED.
Preferred Education
High school diploma and/or GED.
Minimum Years Of Work Experience
3 years.
Preferred Years Of Work Experience
3 years.
Minimum Leadership Experience
3 years.
Preferred Leadership Experience
3 years.
Certifications
None required.
Competencies
Action Oriented
Attracts Top Talent
Builds Effective Teams
Communicates Effectively
Customer Focus
Develops Talent
Drives Results
Ability to think, plan and act strategically
Ability to motivate a commissioned sales force
Strong communication skills, both verbal and written
Negotiation skills
Collaborative, team‑builder leadership style
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Position Purpose The HDE Sales Manager (SM) is responsible for creating a high‑performing selling culture by fostering store connectivity, coaching and developing a team, managing Sales Consultant staffing, and delivering world‑class customer service. The SM leads a team of commissioned Sales Consultants into customer households, successfully closing sales of HDE’s product lines. The SM builds and maintains relationships with store management and associates, continually updates and trains them on HDE product offerings, and drives lead generation efforts. The SM manages Sales Consultants through hiring, training, performance management, and other employment lifecycle functions. The SM leads the team to achieve sales targets for an assigned territory and prioritizes business metrics (scorecards, KPIs, etc.). The SM ensures superior customer experience by monitoring reports to guarantee efficient project flow and by maintaining Voice of the Customer scores and feedback.
Key Responsibilities
Recruit, coach, and retain a team of commissioned Sales Consultants (20%).
Analyze and prioritize business metrics, and drive the team to achieve sales targets (20%).
Respond to escalated customer inquiries/concerns to sustain customer service (20%).
Generate leads and build store connectivity by training store partners on HDE products and service offerings (20%).
Strengthen store connectivity and relationships with store partners (20%).
Direct Manager / Direct Reports
Reports directly to the Field Director Services.
Has up to 5+ direct reports.
Travel Requirements
Requires overnight travel 5% to 20% of the time.
Physical Requirements
Requires intermittent periods of continuous physical exertion such as walking, standing, stooping, climbing, and lifting heavy or awkward material or equipment.
Working Conditions
Typically located in a comfortable indoor area with potential exposure to mild physical discomfort from dust, fumes, odors, temperature extremes, loud noise, drafts, or bright lights.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
None specified.
Minimum Education
High school diploma and/or GED.
Preferred Education
High school diploma and/or GED.
Minimum Years Of Work Experience
3 years.
Preferred Years Of Work Experience
3 years.
Minimum Leadership Experience
3 years.
Preferred Leadership Experience
3 years.
Certifications
None required.
Competencies
Action Oriented
Attracts Top Talent
Builds Effective Teams
Communicates Effectively
Customer Focus
Develops Talent
Drives Results
Ability to think, plan and act strategically
Ability to motivate a commissioned sales force
Strong communication skills, both verbal and written
Negotiation skills
Collaborative, team‑builder leadership style
#J-18808-Ljbffr