SKYPAD
Base pay range
$60,000.00/yr - $70,000.00/yr
Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends that drive planning, forecasting, and supply chain decisions, refining the consumer shopping experience. Today, SKYPAD services over 3,000 users, from 2,000+ brands across several industry verticals and geographic regions. Our client brand portfolio of industry leaders includes Gucci, Prada, Rag & Bone, Lucky Brand, Burberry, and L’Oréal. The SKYPAD retailer partner network includes Nordstrom, Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue, Bloomingdale’s, and Macy’s.
Role Overview
This position – Enterprise Account Coordinator will play a key role in supporting the Enterprise team in day-to-day client needs, coordinating deliverables, and ensuring smooth communication across internal teams. This position reports to the Director of Account Management and is based in New York City (Chelsea/Garment District).
DUTIES AND RESPONSIBILITIES:
Manage the full cycle of Data Audit Reports that are sent and reviewed with clients on a quarterly basis (4x a year)
Assist Director and Account Managers in responding to client inquiries and providing timely updates
Track deadlines, client deliverables, and internal workflows to ensure projects stay on schedule
Log all client opportunities in internal database and take detailed notes in client meetings for recap emails
Coordinate with production, marketing, and business analyst teams as needed
Update internal systems and documentation, schedule meetings, and assist Account Managers in creating contracts for clients
Requirements
Excellent written and verbal communication skills
Proven competency of intermediate-to-advanced Excel skills required
Proactive, detail-oriented, and a problem-solving mindset
Ability to work collaboratively in a team
Demonstrated ability to work well under tight deadlines and pressure without compromising standards
EDUCATION AND/OR EXPERIENCE PREFERRED FOR POSITION:
Four-year Degree, preferably in Business, Fashion Management, or Marketing
2+ years of experience in account management, customer success, or client-facing work
Preferred 1-2 years of experience in B2B SaaS/Software Sales, e-commerce, retail, and/or technology solutions
Proven success in managing internal and external relationships
Proven ability to comprehend basic retail math and utilize intermediate-to-advanced excel skills across daily activities
Fashion or consumer products industry knowledge preferred
WHY SKYPAD?
We're creative, innovative, and experienced in helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to SKYPAD’s growth and success. Our professional team is very welcoming and eager to support our new members. Come join us so we can build together!
BENEFITS
SKYPAD offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays.
Featured benefits
Medical insurance
Vision insurance
401(k)
Seniority level Associate
Employment type Full-time
Job function Customer Service, Administrative, and Sales
Industries Retail Apparel and Fashion
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$60,000.00/yr - $70,000.00/yr
Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends that drive planning, forecasting, and supply chain decisions, refining the consumer shopping experience. Today, SKYPAD services over 3,000 users, from 2,000+ brands across several industry verticals and geographic regions. Our client brand portfolio of industry leaders includes Gucci, Prada, Rag & Bone, Lucky Brand, Burberry, and L’Oréal. The SKYPAD retailer partner network includes Nordstrom, Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue, Bloomingdale’s, and Macy’s.
Role Overview
This position – Enterprise Account Coordinator will play a key role in supporting the Enterprise team in day-to-day client needs, coordinating deliverables, and ensuring smooth communication across internal teams. This position reports to the Director of Account Management and is based in New York City (Chelsea/Garment District).
DUTIES AND RESPONSIBILITIES:
Manage the full cycle of Data Audit Reports that are sent and reviewed with clients on a quarterly basis (4x a year)
Assist Director and Account Managers in responding to client inquiries and providing timely updates
Track deadlines, client deliverables, and internal workflows to ensure projects stay on schedule
Log all client opportunities in internal database and take detailed notes in client meetings for recap emails
Coordinate with production, marketing, and business analyst teams as needed
Update internal systems and documentation, schedule meetings, and assist Account Managers in creating contracts for clients
Requirements
Excellent written and verbal communication skills
Proven competency of intermediate-to-advanced Excel skills required
Proactive, detail-oriented, and a problem-solving mindset
Ability to work collaboratively in a team
Demonstrated ability to work well under tight deadlines and pressure without compromising standards
EDUCATION AND/OR EXPERIENCE PREFERRED FOR POSITION:
Four-year Degree, preferably in Business, Fashion Management, or Marketing
2+ years of experience in account management, customer success, or client-facing work
Preferred 1-2 years of experience in B2B SaaS/Software Sales, e-commerce, retail, and/or technology solutions
Proven success in managing internal and external relationships
Proven ability to comprehend basic retail math and utilize intermediate-to-advanced excel skills across daily activities
Fashion or consumer products industry knowledge preferred
WHY SKYPAD?
We're creative, innovative, and experienced in helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to SKYPAD’s growth and success. Our professional team is very welcoming and eager to support our new members. Come join us so we can build together!
BENEFITS
SKYPAD offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays.
Featured benefits
Medical insurance
Vision insurance
401(k)
Seniority level Associate
Employment type Full-time
Job function Customer Service, Administrative, and Sales
Industries Retail Apparel and Fashion
#J-18808-Ljbffr