American Parking & Services
Valet Account Manager - Indianapolis, IN
American Parking & Services, Indianapolis, Indiana, us, 46262
Valet Account Manager - Indianapolis, IN
Join to apply for the
Valet Account Manager - Indianapolis, IN
role at
American Parking & Services
Job Title:
Account Manager
Department:
Valet Parking Operations
Reports to:
City Manager and/or Area Manager
Schedule:
Full Time
Status:
Exempt
Compensation:
Salary Range $50,000 - $60,000 and Bonus Potential (Rates can vary by market and professional experience)
Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management:
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial And Administrative Tasks:
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
Team Supervision And Training:
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication And Reporting:
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities:
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Additional Responsibilities:
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. May require flexible hours during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.
Competency / Qualifications Knowledge, Skills, and Abilities:
Essential duties include experience in supervisory roles within parking, hospitality, or customer service. Reasonable accommodations may be made for disabilities.
Education / Experience A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
Certificates and Licenses A valid driver’s license and reliable transportation are required. Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must pass a clean background check. No special certifications required.
Work Environment Indoor and outdoor settings involving collaboration with teams, vendors, and clients on-site and in corporate environments. Frequent computer, phone usage, and duties in or around parking facilities. Exposure to outdoor weather conditions, including extreme heat, cold, humidity, and wet environments. Noise from moving vehicles may be present.
Physical Demands Extended periods of running, standing, walking, lifting, and carrying moderate weights such as luggage. Requires clear vision and depth perception to maintain safety of guests, vehicles, and pedestrians.
Hospitality, Customer Service, and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance.
Advanced Client Management Skills Build strong relationships, understand client needs, resolve issues promptly, and anticipate requirements.
Strong Analytical And Problem‑Solving Abilities Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions.
Effective Training And Leadership Skills Provide hands‑on coaching, build strong teams, and ensure consistent operations with operational software and leadership principles.
Payroll Management Manage payroll focusing on scheduling and overtime control.
Excellent Communication And Reporting Skills Provide updates to operations and HR with clear communication.
Cell Phone Use May require use of personal cell phones for work‑related communication. Reimbursement follows company policy.
About Parking Management Company (PMC) PMC is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions. Services include valet, self‑parking management, shuttle transportation, event parking, and porter/bell services. Operates across multiple states serving hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues.
How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. Look forward to hearing from you!
Pay Transparency PMC is committed to pay transparency and equity. PMC complies with Equal Employment Opportunity laws and equal compensation laws.
Additional Compensation And Benefits
Health Benefits – Medical, vision, and dental insurance – Upon eligibility.
401(k) – Upon eligibility.
Supplemental Insurance – Life insurance and critical illness.
Bonus opportunities.
Internal leadership development program.
Continuous nationwide growth opportunities.
Paid time off.
Paid training.
Tuition assistance through Bellevue University – Up to $5,250 per year.
Nationwide discounts through Perks at Work.
Military‑friendly employer.
Employee At Will Employment with PMC is at‑will. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) This position is classified as non‑exempt under the FLSA. Eligible for overtime pay beyond 40 hours weekly. PMC complies with all applicable wage and overtime laws.
Employee Leave PMC complies with state‑specific and FMLA leave requirements.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA And Equal Employment Opportunity (EEO) Compliance PMC will make reasonable accommodations in compliance with the Americans with Disabilities Act and ensure equal employment opportunity.
Note This job description may be updated periodically as duties change. Essential and marginal job functions are subject to modification.
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Valet Account Manager - Indianapolis, IN
role at
American Parking & Services
Job Title:
Account Manager
Department:
Valet Parking Operations
Reports to:
City Manager and/or Area Manager
Schedule:
Full Time
Status:
Exempt
Compensation:
Salary Range $50,000 - $60,000 and Bonus Potential (Rates can vary by market and professional experience)
Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management:
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial And Administrative Tasks:
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
Team Supervision And Training:
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication And Reporting:
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities:
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Additional Responsibilities:
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. May require flexible hours during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.
Competency / Qualifications Knowledge, Skills, and Abilities:
Essential duties include experience in supervisory roles within parking, hospitality, or customer service. Reasonable accommodations may be made for disabilities.
Education / Experience A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
Certificates and Licenses A valid driver’s license and reliable transportation are required. Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must pass a clean background check. No special certifications required.
Work Environment Indoor and outdoor settings involving collaboration with teams, vendors, and clients on-site and in corporate environments. Frequent computer, phone usage, and duties in or around parking facilities. Exposure to outdoor weather conditions, including extreme heat, cold, humidity, and wet environments. Noise from moving vehicles may be present.
Physical Demands Extended periods of running, standing, walking, lifting, and carrying moderate weights such as luggage. Requires clear vision and depth perception to maintain safety of guests, vehicles, and pedestrians.
Hospitality, Customer Service, and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance.
Advanced Client Management Skills Build strong relationships, understand client needs, resolve issues promptly, and anticipate requirements.
Strong Analytical And Problem‑Solving Abilities Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions.
Effective Training And Leadership Skills Provide hands‑on coaching, build strong teams, and ensure consistent operations with operational software and leadership principles.
Payroll Management Manage payroll focusing on scheduling and overtime control.
Excellent Communication And Reporting Skills Provide updates to operations and HR with clear communication.
Cell Phone Use May require use of personal cell phones for work‑related communication. Reimbursement follows company policy.
About Parking Management Company (PMC) PMC is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions. Services include valet, self‑parking management, shuttle transportation, event parking, and porter/bell services. Operates across multiple states serving hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues.
How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. Look forward to hearing from you!
Pay Transparency PMC is committed to pay transparency and equity. PMC complies with Equal Employment Opportunity laws and equal compensation laws.
Additional Compensation And Benefits
Health Benefits – Medical, vision, and dental insurance – Upon eligibility.
401(k) – Upon eligibility.
Supplemental Insurance – Life insurance and critical illness.
Bonus opportunities.
Internal leadership development program.
Continuous nationwide growth opportunities.
Paid time off.
Paid training.
Tuition assistance through Bellevue University – Up to $5,250 per year.
Nationwide discounts through Perks at Work.
Military‑friendly employer.
Employee At Will Employment with PMC is at‑will. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) This position is classified as non‑exempt under the FLSA. Eligible for overtime pay beyond 40 hours weekly. PMC complies with all applicable wage and overtime laws.
Employee Leave PMC complies with state‑specific and FMLA leave requirements.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA And Equal Employment Opportunity (EEO) Compliance PMC will make reasonable accommodations in compliance with the Americans with Disabilities Act and ensure equal employment opportunity.
Note This job description may be updated periodically as duties change. Essential and marginal job functions are subject to modification.
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