Macy's
Retail Sales Associate - Furniture/Mattresses/Rugs, Natick Collection - Full Tim
Macy's, Natick, Massachusetts, us, 01760
Retail Sales Associate - Furniture/Mattresses/Rugs, Natick Collection - Full Time
at
Macy's
Base Pay Range $16.50/hr - $20.28/hr
Job Overview As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable. In this role you are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.
What I Will Do
Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
Participate in ongoing product knowledge training through both technology and vendor partners
Ensure high-level of customer service through problem solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
Adhere to Asset Protection and inventory control compliance procedures
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
Who You Are
Flexible availability, including days, evenings, weekends and holidays
Ability to communicate and share information with diverse groups of customers and peers
Self-starter in adapting quickly to changing customer expectations and needs
Resourceful and able to adapt quickly to changing priorities
1-2 years of related or retail experience required
Essential Physical Requirements You Will Perform
This position requires constant moving, talking, hearing, lifting, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
Join us and help write the next chapter in our story - Apply Today!
Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Apparel and Fashion
IT Services and IT Consulting
Retail
#J-18808-Ljbffr
at
Macy's
Base Pay Range $16.50/hr - $20.28/hr
Job Overview As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable. In this role you are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.
What I Will Do
Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
Participate in ongoing product knowledge training through both technology and vendor partners
Ensure high-level of customer service through problem solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
Adhere to Asset Protection and inventory control compliance procedures
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
Who You Are
Flexible availability, including days, evenings, weekends and holidays
Ability to communicate and share information with diverse groups of customers and peers
Self-starter in adapting quickly to changing customer expectations and needs
Resourceful and able to adapt quickly to changing priorities
1-2 years of related or retail experience required
Essential Physical Requirements You Will Perform
This position requires constant moving, talking, hearing, lifting, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
Join us and help write the next chapter in our story - Apply Today!
Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Apparel and Fashion
IT Services and IT Consulting
Retail
#J-18808-Ljbffr