Boston Staffing
Senior Sales Ambassador
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, student debt program, and education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions. Key responsibilities include: Acting as a trusted partner to existing customers, building promoters and achieving targeted retention rates. Managing and driving development of accounts according to strategic account plans, focusing on value expansion and economic profitability. Performing assay integrations and supporting technical needs of the laboratory. Improving and maintaining customer satisfaction to drive better retention rates and increase Abbott's ability to value expand. Driving customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts. Coordinating order, delivery, and billing processes. Assessing customer operations and identifying opportunities for operational/service improvement. Working with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition. Developing and executing existing account plans to ensure customer satisfaction and drive value expansion opportunities. Elevate customer challenges immediately in partnership with the service organization. Supporting implementation processes on new accounts, including project ordering, instrument installation, and assay validation. Adhering to Abbott guidelines, policies, and procedures. Position scope includes: Representing Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management. Interacting with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance. Influencing customer purchase decisions and making decisions on reagent utilization and troubleshooting product replacement. Contributing to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns. Exhibiting high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers. Required qualifications include: Bachelor's degree or equivalent relevant experience. Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products. Experience providing technical product application and/or hardware support. Experience interfacing with customers. Strong people engagement and communication skills. Troubleshooting/problem-solving skills. Computer skills (MS Office). Ability to travel up to 50% in assigned territory and other domestic business locations. Valid Driver's License. Preferred qualifications include: Bachelor's degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial. 3+ years of relevant healthcare/sales experience. The base pay for this position is $75,300.00
$150,700.00. In specific locations, the pay range may vary from the range posted. Abbott is an Equal Opportunity Employer, committed to employee diversity. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, student debt program, and education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions. Key responsibilities include: Acting as a trusted partner to existing customers, building promoters and achieving targeted retention rates. Managing and driving development of accounts according to strategic account plans, focusing on value expansion and economic profitability. Performing assay integrations and supporting technical needs of the laboratory. Improving and maintaining customer satisfaction to drive better retention rates and increase Abbott's ability to value expand. Driving customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts. Coordinating order, delivery, and billing processes. Assessing customer operations and identifying opportunities for operational/service improvement. Working with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition. Developing and executing existing account plans to ensure customer satisfaction and drive value expansion opportunities. Elevate customer challenges immediately in partnership with the service organization. Supporting implementation processes on new accounts, including project ordering, instrument installation, and assay validation. Adhering to Abbott guidelines, policies, and procedures. Position scope includes: Representing Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management. Interacting with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance. Influencing customer purchase decisions and making decisions on reagent utilization and troubleshooting product replacement. Contributing to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns. Exhibiting high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers. Required qualifications include: Bachelor's degree or equivalent relevant experience. Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products. Experience providing technical product application and/or hardware support. Experience interfacing with customers. Strong people engagement and communication skills. Troubleshooting/problem-solving skills. Computer skills (MS Office). Ability to travel up to 50% in assigned territory and other domestic business locations. Valid Driver's License. Preferred qualifications include: Bachelor's degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial. 3+ years of relevant healthcare/sales experience. The base pay for this position is $75,300.00
$150,700.00. In specific locations, the pay range may vary from the range posted. Abbott is an Equal Opportunity Employer, committed to employee diversity. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com.