24 Hour Fitness
Sales & Service Overnight
The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment. This position will report directly to the Sales & Service Manager. Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Knowledge, Skills & Abilities: All 24 Hour Fitness Membership sales and administrative processes Computer skills for using 24 Hour Fitness systems and other common applications as needed Strong customer service skills Strong communication skills both oral and written Organization skills Attention to detail Minimum Educational Level/Certifications: High School diploma or General Educational Development (G.E.D). Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness. Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk. Minimum Work Experience and Qualifications: Must have 6-12 months experience in customer service function. Prior overnight shift experience preferred. Experience operating multiple phone lines preferred. Basic computer skills. Physical Demands/ Environmental Conditions: While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms. Frequently required to lift and/or move up to 45 lbs. While performing the duties of this job, regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud. Some travel may be required to attend meetings and trainings. Pay Range: $14.00 - $14.00 Functional Group: Service
The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment. This position will report directly to the Sales & Service Manager. Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Knowledge, Skills & Abilities: All 24 Hour Fitness Membership sales and administrative processes Computer skills for using 24 Hour Fitness systems and other common applications as needed Strong customer service skills Strong communication skills both oral and written Organization skills Attention to detail Minimum Educational Level/Certifications: High School diploma or General Educational Development (G.E.D). Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness. Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk. Minimum Work Experience and Qualifications: Must have 6-12 months experience in customer service function. Prior overnight shift experience preferred. Experience operating multiple phone lines preferred. Basic computer skills. Physical Demands/ Environmental Conditions: While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms. Frequently required to lift and/or move up to 45 lbs. While performing the duties of this job, regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud. Some travel may be required to attend meetings and trainings. Pay Range: $14.00 - $14.00 Functional Group: Service