Tulane University
Executive Director, Revenue Cycle and Business Operations >>>
Tulane University, Louisiana, Missouri, United States, 63353
Executive Director, Revenue Cycle and Business Operations
Location: Harahan, LA
Summary The Executive Director will be a strategic leader responsible for advancing ambulatory revenue cycle (RCM), financial and technological advancement focusing on optimization, enterprise growth, and data‑driven decision‑making. The role focuses on developing and executing business strategies that align with growth priorities, leveraging analytics, AI related to business operations, and predictive modeling to identify revenue opportunities, control costs, and improve financial performance across outpatient operations. The Director harnesses insights to guide strategic business planning, address challenges such as no‑shows and referral leakage, and position clinics for long‑term success. By driving financial and strategic transformation, the Director ensures sustainable growth, competitive advantage, and high‑value care for patients and communities. Responsibilities include achieving and maintaining high‑functioning patient accounting processes across the organization, developing and implementing patient accounting policies and procedures, ensuring data exchange across platforms, achieving financial performance goals (cash collections), maintaining integrity of financial reporting, and facilitating efficient operation of the Patient Accounting Department. The role also involves strategic planning to achieve revenue and reimbursement goals, maximizing cash flow, ensuring compliance with federal and state regulations, identifying opportunities for financial improvement, formulating and implementing best practices, and maintaining fiscal responsibility for all revenue cycle activities. The Director sits on the Finance Committee and leads the Revenue Cycle Team, manages analytical reporting, mentors staff, fosters continuous learning, hires top talent, and aligns product, data science, infrastructure, vendors, partners, and executive stakeholders to drive innovation and technological decisions.
Responsibilities
Develop and execute business strategies aligned with growth priorities.
Leverage analytics, AI, and predictive modeling to identify revenue opportunities and control costs.
Harmonize patient accounting processes and implement policies to improve financial health.
Ensure seamless data exchange across multiple platforms.
Achieve financial performance targets, particularly cash collections.
Maintain integrity of financial reporting and comply with federal and state regulations.
Strategically plan to achieve revenue and reimbursement goals and maximize cash flow.
Identify financial improvement opportunities and implement best practices.
Serve on the Finance Committee and lead the Revenue Cycle Team.
Manage analytical reporting, mentor staff, and scale operations with growth.
Promote continuous learning, hire top talent, and maintain high technical standards.
Collaborate with product, data science, infrastructure, vendors, partners, and executives to align applications and drive innovation.
Required Knowledge, Skills, and Abilities
Demonstrated leadership, diplomacy, and relationship‑building skills.
Excellent interpersonal, verbal and written communication, and presentation skills.
Analytical reporting and staff benchmarking with accountability to outcomes.
Proven problem‑solving, mediation, and negotiation skills.
Strong overall technology foundation and understanding of the evolving landscape.
Information Technology/Billing Software experience, preferably IDX, and familiarity with in‑house billing, accounts receivable systems, electronic medical records, interfaces with hospitals, payers, and third‑party clearing houses.
Knowledge of governmental and private third‑party payer regulations, compliance issues, and insurance processing rules, accounting principles, ICD‑9/ICD‑10, CPT, and HCPCS.
Knowledge of Fair Debt Collection and HITECH Policies.
Experience compiling and analyzing data and producing focused reports for presentations to multiple stakeholders.
Excellent organizational and time‑management skills.
Ability to prioritize and manage multiple projects simultaneously and meet deadlines.
Required Background Check REQUIRED BACKGROUND CHECK:
CMS requires TUMG to perform initial and monthly exclusion screenings on all employees and vendors who have access to PHI or patient billing information. SanctionCheck searches Office of Inspector General (OIG)-LEIE, General Services Administration (GSA)-System for Award Management (SAM) for compliance. Additionally, TUMG performs screenings with the Louisiana Department of Health (LDH)-Louisiana Public Exclusions (LAM) databases for compliance. These screenings ensure that individuals or entities excluded from federal healthcare programs are not involved in patient care or billing activities—protecting patients, preventing fraud, ensuring accurate claims, and maintaining CMS compliance.
Required Education and/or Experience
Master’s degree.
Minimum four (4) years’ experience with an emphasis on finance, ambulatory revenue cycle, and IT transformations.
Eight (8) years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi‑location hospital environment.
Preferred Qualifications
Experience with IDX suite of revenue cycle applications.
Ten (10) years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi‑location hospital environment.
Five to eight (5‑8) years of experience dealing with Medicare/Medicaid and other government and commercial insurers.
Demonstrated experience championing a compelling vision and leading by example while guiding a large team through transitions.
Working knowledge of CAD/R×SQL databases and languages as well as UNIX & Microsoft operational environments.
Business mindset involving strategic alignment of engineering efforts with business goals, prioritization of high‑ROI projects, and cultivation of an entrepreneurial spirit of ownership and continuous improvement.
Extensive knowledge of IDX and patient portal software.
Expert level competence in AR and front‑end operations management, financial systems, and data integration.
Compensation and Benefits This position is classified as “exempt, salaried” and is assigned to pay grade UNCLASSIFI. Tulane offers a variety of options to enhance your health and well‑being so you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay. See our Candidate Resources to learn more about our hiring process and what to expect.
How to Apply This position will close on the date it is filled. Please note: Depending on your role and the department in which you work, you may be expected to adhere to COVID‑19 requirements, such as vaccinations and booster shots. Click “Apply Now” to apply for this job. Tulane University is an equal‑opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications are not relied upon as an eligibility, selection, or participation criteria. Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504‑865‑4748 or by email at hr@tulane.edu .
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Summary The Executive Director will be a strategic leader responsible for advancing ambulatory revenue cycle (RCM), financial and technological advancement focusing on optimization, enterprise growth, and data‑driven decision‑making. The role focuses on developing and executing business strategies that align with growth priorities, leveraging analytics, AI related to business operations, and predictive modeling to identify revenue opportunities, control costs, and improve financial performance across outpatient operations. The Director harnesses insights to guide strategic business planning, address challenges such as no‑shows and referral leakage, and position clinics for long‑term success. By driving financial and strategic transformation, the Director ensures sustainable growth, competitive advantage, and high‑value care for patients and communities. Responsibilities include achieving and maintaining high‑functioning patient accounting processes across the organization, developing and implementing patient accounting policies and procedures, ensuring data exchange across platforms, achieving financial performance goals (cash collections), maintaining integrity of financial reporting, and facilitating efficient operation of the Patient Accounting Department. The role also involves strategic planning to achieve revenue and reimbursement goals, maximizing cash flow, ensuring compliance with federal and state regulations, identifying opportunities for financial improvement, formulating and implementing best practices, and maintaining fiscal responsibility for all revenue cycle activities. The Director sits on the Finance Committee and leads the Revenue Cycle Team, manages analytical reporting, mentors staff, fosters continuous learning, hires top talent, and aligns product, data science, infrastructure, vendors, partners, and executive stakeholders to drive innovation and technological decisions.
Responsibilities
Develop and execute business strategies aligned with growth priorities.
Leverage analytics, AI, and predictive modeling to identify revenue opportunities and control costs.
Harmonize patient accounting processes and implement policies to improve financial health.
Ensure seamless data exchange across multiple platforms.
Achieve financial performance targets, particularly cash collections.
Maintain integrity of financial reporting and comply with federal and state regulations.
Strategically plan to achieve revenue and reimbursement goals and maximize cash flow.
Identify financial improvement opportunities and implement best practices.
Serve on the Finance Committee and lead the Revenue Cycle Team.
Manage analytical reporting, mentor staff, and scale operations with growth.
Promote continuous learning, hire top talent, and maintain high technical standards.
Collaborate with product, data science, infrastructure, vendors, partners, and executives to align applications and drive innovation.
Required Knowledge, Skills, and Abilities
Demonstrated leadership, diplomacy, and relationship‑building skills.
Excellent interpersonal, verbal and written communication, and presentation skills.
Analytical reporting and staff benchmarking with accountability to outcomes.
Proven problem‑solving, mediation, and negotiation skills.
Strong overall technology foundation and understanding of the evolving landscape.
Information Technology/Billing Software experience, preferably IDX, and familiarity with in‑house billing, accounts receivable systems, electronic medical records, interfaces with hospitals, payers, and third‑party clearing houses.
Knowledge of governmental and private third‑party payer regulations, compliance issues, and insurance processing rules, accounting principles, ICD‑9/ICD‑10, CPT, and HCPCS.
Knowledge of Fair Debt Collection and HITECH Policies.
Experience compiling and analyzing data and producing focused reports for presentations to multiple stakeholders.
Excellent organizational and time‑management skills.
Ability to prioritize and manage multiple projects simultaneously and meet deadlines.
Required Background Check REQUIRED BACKGROUND CHECK:
CMS requires TUMG to perform initial and monthly exclusion screenings on all employees and vendors who have access to PHI or patient billing information. SanctionCheck searches Office of Inspector General (OIG)-LEIE, General Services Administration (GSA)-System for Award Management (SAM) for compliance. Additionally, TUMG performs screenings with the Louisiana Department of Health (LDH)-Louisiana Public Exclusions (LAM) databases for compliance. These screenings ensure that individuals or entities excluded from federal healthcare programs are not involved in patient care or billing activities—protecting patients, preventing fraud, ensuring accurate claims, and maintaining CMS compliance.
Required Education and/or Experience
Master’s degree.
Minimum four (4) years’ experience with an emphasis on finance, ambulatory revenue cycle, and IT transformations.
Eight (8) years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi‑location hospital environment.
Preferred Qualifications
Experience with IDX suite of revenue cycle applications.
Ten (10) years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi‑location hospital environment.
Five to eight (5‑8) years of experience dealing with Medicare/Medicaid and other government and commercial insurers.
Demonstrated experience championing a compelling vision and leading by example while guiding a large team through transitions.
Working knowledge of CAD/R×SQL databases and languages as well as UNIX & Microsoft operational environments.
Business mindset involving strategic alignment of engineering efforts with business goals, prioritization of high‑ROI projects, and cultivation of an entrepreneurial spirit of ownership and continuous improvement.
Extensive knowledge of IDX and patient portal software.
Expert level competence in AR and front‑end operations management, financial systems, and data integration.
Compensation and Benefits This position is classified as “exempt, salaried” and is assigned to pay grade UNCLASSIFI. Tulane offers a variety of options to enhance your health and well‑being so you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay. See our Candidate Resources to learn more about our hiring process and what to expect.
How to Apply This position will close on the date it is filled. Please note: Depending on your role and the department in which you work, you may be expected to adhere to COVID‑19 requirements, such as vaccinations and booster shots. Click “Apply Now” to apply for this job. Tulane University is an equal‑opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications are not relied upon as an eligibility, selection, or participation criteria. Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504‑865‑4748 or by email at hr@tulane.edu .
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