Laserfiche
Senior Director of Professional Services
Sales | Long Beach, United States Description Laserfiche is seeking a Senior Director of Professional Services to lead our global Professional Services team. This senior leadership role is responsible for overseeing a team of project managers and solution engineers who deliver high-quality, customer-focused implementations and integrations of the Laserfiche software platform.
The ideal candidate will drive operational excellence, ensure predictable and scalable project delivery, and create measurable value for both our customers and the business. This role plays a critical part in shaping customer experience, aligning services delivery with strategic business objectives, and supporting long-term customer success.
Location:
Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
Remote work from home on Mondays and Fridays
Ability to travel 25%
About the Role - Key Responsibilities
Provide strategic leadership and direction for the Professional Services team, including project managers and solution engineers, to exceed expectations in project delivery, revenue and profit margin targets, operational excellence and customer satisfaction.
Define and scale best practices, methodologies, and standards for project delivery, ensuring predictable, scalable, and high value outcomes.
Partner with Sales, Finance and product teams to support the full customer lifecycle, from solution design through implementation and ongoing adoption.
Oversee the planning, prioritization, and execution of client implementation projects, ensuring adherence to scope, contractual obligations and are within or below budget.
Ensure services are delivered efficiently and cost-effectively, optimizing resources and maximizing profitability.
Establish and track key metrics to monitor the success of service delivery teams and projects, utilization rates, and customer outcomes.
Mentor, coach, and develop team members to build a high-performing, customer-focused professional services organization.
Serve as an escalation point for critical projects, working directly with customers to resolve challenges and maintain long-term relationships.
Oversee resource allocation and capacity planning to meet current and forecasted demand.
Contribute to the strategic vision of Laserfiche by providing customer insights and feedback to inform product roadmap and service offerings.
About You - Essential Qualifications
Demonstrated success in managing teams of project managers and/or solution implementation engineers in a technology-driven environment.
Proven track record of delivering complex, large-scale technology projects on time and within budget.
Exceptional leadership and people management skills, with an emphasis on coaching, development, and team building.
Strategic thinking and business acumen, with the ability to develop and execute a services strategy that aligns with company goals.
Excellent executive presence and client-facing communication skills, with the ability to manage C-level relationships.
Proven expertise in managing SaaS business teams, implementing best practices and customer success principles.
Strong analytical and problem-solving skills, with experience using data to inform decision making and improve operational performance.
Bachelor’s degree in business, Computer Science, Engineering, or related field.
10+ years in professional role, including at least 5 years in a leadership role in services, consulting or customers success in a SaaS organization.
$220,000 - $275,000 per year
Perks & Benefits at a Glance
Generous time off:
15 Days of Vacation
3 Floating Holidays
9 Paid Holidays
Free Parking: covered and EV charging stations
Various 401 (k) Investment Options and Generous Company Match
HMO and PPO Medical Care Options
Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.
About Us Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
Laserfiche complies with all Equal Opportunity and Affiant Action regulations. Laserfiche makes all employment decisions – such ...
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
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Sales | Long Beach, United States Description Laserfiche is seeking a Senior Director of Professional Services to lead our global Professional Services team. This senior leadership role is responsible for overseeing a team of project managers and solution engineers who deliver high-quality, customer-focused implementations and integrations of the Laserfiche software platform.
The ideal candidate will drive operational excellence, ensure predictable and scalable project delivery, and create measurable value for both our customers and the business. This role plays a critical part in shaping customer experience, aligning services delivery with strategic business objectives, and supporting long-term customer success.
Location:
Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
Remote work from home on Mondays and Fridays
Ability to travel 25%
About the Role - Key Responsibilities
Provide strategic leadership and direction for the Professional Services team, including project managers and solution engineers, to exceed expectations in project delivery, revenue and profit margin targets, operational excellence and customer satisfaction.
Define and scale best practices, methodologies, and standards for project delivery, ensuring predictable, scalable, and high value outcomes.
Partner with Sales, Finance and product teams to support the full customer lifecycle, from solution design through implementation and ongoing adoption.
Oversee the planning, prioritization, and execution of client implementation projects, ensuring adherence to scope, contractual obligations and are within or below budget.
Ensure services are delivered efficiently and cost-effectively, optimizing resources and maximizing profitability.
Establish and track key metrics to monitor the success of service delivery teams and projects, utilization rates, and customer outcomes.
Mentor, coach, and develop team members to build a high-performing, customer-focused professional services organization.
Serve as an escalation point for critical projects, working directly with customers to resolve challenges and maintain long-term relationships.
Oversee resource allocation and capacity planning to meet current and forecasted demand.
Contribute to the strategic vision of Laserfiche by providing customer insights and feedback to inform product roadmap and service offerings.
About You - Essential Qualifications
Demonstrated success in managing teams of project managers and/or solution implementation engineers in a technology-driven environment.
Proven track record of delivering complex, large-scale technology projects on time and within budget.
Exceptional leadership and people management skills, with an emphasis on coaching, development, and team building.
Strategic thinking and business acumen, with the ability to develop and execute a services strategy that aligns with company goals.
Excellent executive presence and client-facing communication skills, with the ability to manage C-level relationships.
Proven expertise in managing SaaS business teams, implementing best practices and customer success principles.
Strong analytical and problem-solving skills, with experience using data to inform decision making and improve operational performance.
Bachelor’s degree in business, Computer Science, Engineering, or related field.
10+ years in professional role, including at least 5 years in a leadership role in services, consulting or customers success in a SaaS organization.
$220,000 - $275,000 per year
Perks & Benefits at a Glance
Generous time off:
15 Days of Vacation
3 Floating Holidays
9 Paid Holidays
Free Parking: covered and EV charging stations
Various 401 (k) Investment Options and Generous Company Match
HMO and PPO Medical Care Options
Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.
About Us Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
Laserfiche complies with all Equal Opportunity and Affiant Action regulations. Laserfiche makes all employment decisions – such ...
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
#J-18808-Ljbffr