Houston Staffing
Campaign Execution Specialist
The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, channels, and regulatory activities. This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for Residential and Small Business/Builder/Multi-family market segments in the Texas ERCOT, East, and Canadian markets. Evaluates, analyzes, and manages product, offer, campaigns, and projects from idea through launch and designs business processes for ongoing operational support. A high degree of initiative and capability to work independently and cross-functionally is a required aspect of this job as well as strong interpersonal communication skills. Essential Duties/Responsibilities:
Work collaboratively with cross-functional teams across the organization, especially marketing and sales, to successfully develop timelines and manage end-to-end delivery of retail marketing Residential and Small Business/Builder/Multi/family acquisition and retention campaigns. Coordinate and execute tasks as required to support campaigns, projects, and product implementations. Identify issues when they arise, quickly diagnose root cause, and implement appropriate solution and escalate accordingly. Support development of ongoing operational processes for new campaigns where needed, including launch of new functionality, marketing/sales channels, commodity products, and prices to market. Gather, analyze, and document business requirements, business cases, and approach documentation for new marketing capabilities and programs. Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation. Continually evaluate effectiveness of Campaign Execution processes. Identify and document possible improvement areas and repetitive/repeatable automation opportunities and develop solutions to address them. Deliver campaign and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings. Designs/implements/manages robust processes and/or database solutions to support new business and operational activities. Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance. Manage multiple, concurrent projects and able to deliver. Monitor customer communications for multiple brands
both automated and manual
to ensure compliance with rules, internal policies, and regulatory guidelines. Perform quality assurance tests to ensure links, image, subject lines, and dynamic elements are functioning correctly. Manage report development for Campaign Execution in support of campaigns. Working Conditions:
This position is hybrid but may require occasional travel to the Client office outside of your scheduled in office days especially as special projects arise. This structure is subject to change depending on the latest Client's policies. Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc. Some evening and weekend work may be required as job duties demand. Minimal travel may be required to support Business Continuity Plan. Minimum Requirements:
High School Diploma or equivalent required. Bachelor's degree from an accredited college or university strongly preferred with a focus on operations, computer science, information systems, or engineering preferred. 1-3 years related professional experience. Preferred Qualifications:
Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project. Knowledge of SAP/CRM preferred. Knowledge of ERCOT, East, and Canada retail competition, customer protection rules, Competitive Retailers preferred. Additional Knowledge, Skills and Abilities:
Work effectively and build relationships with people at all levels. Comfortable working with cross-functional business team composed of people with diverse backgrounds. Attention to detail with organizational and problem-solving skills. Exhibit technical and analytical aptitude. Excellent communications skills, both written and verbal. Demonstrate strong work ethic. High level of honesty and integrity. Handle multiple tasks simultaneously. Makes good judgments/decisions. High initiative. Results-oriented. Physical Requirements:
Required to sit and/or stand at desk for extended periods of time About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, channels, and regulatory activities. This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for Residential and Small Business/Builder/Multi-family market segments in the Texas ERCOT, East, and Canadian markets. Evaluates, analyzes, and manages product, offer, campaigns, and projects from idea through launch and designs business processes for ongoing operational support. A high degree of initiative and capability to work independently and cross-functionally is a required aspect of this job as well as strong interpersonal communication skills. Essential Duties/Responsibilities:
Work collaboratively with cross-functional teams across the organization, especially marketing and sales, to successfully develop timelines and manage end-to-end delivery of retail marketing Residential and Small Business/Builder/Multi/family acquisition and retention campaigns. Coordinate and execute tasks as required to support campaigns, projects, and product implementations. Identify issues when they arise, quickly diagnose root cause, and implement appropriate solution and escalate accordingly. Support development of ongoing operational processes for new campaigns where needed, including launch of new functionality, marketing/sales channels, commodity products, and prices to market. Gather, analyze, and document business requirements, business cases, and approach documentation for new marketing capabilities and programs. Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation. Continually evaluate effectiveness of Campaign Execution processes. Identify and document possible improvement areas and repetitive/repeatable automation opportunities and develop solutions to address them. Deliver campaign and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings. Designs/implements/manages robust processes and/or database solutions to support new business and operational activities. Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance. Manage multiple, concurrent projects and able to deliver. Monitor customer communications for multiple brands
both automated and manual
to ensure compliance with rules, internal policies, and regulatory guidelines. Perform quality assurance tests to ensure links, image, subject lines, and dynamic elements are functioning correctly. Manage report development for Campaign Execution in support of campaigns. Working Conditions:
This position is hybrid but may require occasional travel to the Client office outside of your scheduled in office days especially as special projects arise. This structure is subject to change depending on the latest Client's policies. Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc. Some evening and weekend work may be required as job duties demand. Minimal travel may be required to support Business Continuity Plan. Minimum Requirements:
High School Diploma or equivalent required. Bachelor's degree from an accredited college or university strongly preferred with a focus on operations, computer science, information systems, or engineering preferred. 1-3 years related professional experience. Preferred Qualifications:
Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project. Knowledge of SAP/CRM preferred. Knowledge of ERCOT, East, and Canada retail competition, customer protection rules, Competitive Retailers preferred. Additional Knowledge, Skills and Abilities:
Work effectively and build relationships with people at all levels. Comfortable working with cross-functional business team composed of people with diverse backgrounds. Attention to detail with organizational and problem-solving skills. Exhibit technical and analytical aptitude. Excellent communications skills, both written and verbal. Demonstrate strong work ethic. High level of honesty and integrity. Handle multiple tasks simultaneously. Makes good judgments/decisions. High initiative. Results-oriented. Physical Requirements:
Required to sit and/or stand at desk for extended periods of time About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.