Phoenix Staffing
Customer Account Specialist
At our Phoenix MRO, we specialize in the repair of electronic components for aircraft. As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers on a daily basis to provide excellent customer service. Candidate should be a team player who is self-directed, detail-oriented and demonstrates critical thinking skills, taking initiative to address and resolve issues. Responsibilities include: High level of computer transactions daily, administering up to 150+ orders Customer interaction management, both internal and external Administering commercial and military repair orders and their related activities including but not limited to acknowledging, quoting, and invoicing customer orders Managing, interpreting, and executing customer contractual requirements Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties Determining validity and disposition of warranty claims Adhering to Global Trade compliance regulations Preferred Qualifications: SAP US Government Repair Contract Administration FAR's and DFAR's CAV PIEE US Citizen candidates only Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
At our Phoenix MRO, we specialize in the repair of electronic components for aircraft. As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers on a daily basis to provide excellent customer service. Candidate should be a team player who is self-directed, detail-oriented and demonstrates critical thinking skills, taking initiative to address and resolve issues. Responsibilities include: High level of computer transactions daily, administering up to 150+ orders Customer interaction management, both internal and external Administering commercial and military repair orders and their related activities including but not limited to acknowledging, quoting, and invoicing customer orders Managing, interpreting, and executing customer contractual requirements Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties Determining validity and disposition of warranty claims Adhering to Global Trade compliance regulations Preferred Qualifications: SAP US Government Repair Contract Administration FAR's and DFAR's CAV PIEE US Citizen candidates only Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.