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Innovative Solutions

Director of Project Management

Innovative Solutions, Rochester, New York, United States

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The Director of Project Management will lead our team of Project Managers who deliver exceptional professional services to our clients. This role will be responsible for establishing and maintaining project management standards, overseeing resource allocation, and ensuring successful delivery of cloud transformation initiatives across our client portfolio. Initially, 25% utilization as an active player/coach PM is required.

Responsibilities Team Leadership and Development

Lead, mentor, and develop a team of Project Managers

Establish career development paths and growth opportunities

Conduct regular performance reviews and provide continuous feedback

Foster a collaborative culture focused on client success

Recruit and retain top project management talent

Process Establishment and Improvement

Define and standardize project management methodologies

Create and maintain project templates, tools, and best practices

Develop and implement project governance frameworks

Establish project risk management processes

Continuously improve delivery processes based on lessons learned

Resource Management

Oversee resource allocation across multiple client engagements

Balance team workloads and optimize utilization

Coordinate with delivery teams to ensure appropriate staffing

Plan for capacity needs based on sales pipeline and forecasts

Collaborate with other department leaders on cross-functional resourcing

Client Delivery and Satisfaction

Ensure consistent, high-quality project delivery

Oversee project health and intervene when necessary

Maintain high client satisfaction scores

Identify and resolve delivery issues before they impact client relationships

Serve as escalation point for complex client situations

Business Performance

Track and report on key performance metrics for the PMO

Manage project profitability and financial performance

Identify opportunities for increased efficiency and cost savings

Success Metrics

Project delivery within scope, budget, and timeline

Client satisfaction scores

Team billable utilization

Project profitability

Team retention and growth

Process adoption and standardization

Professional development of team members

Top candidates will have the following

Strong leadership abilities with experience managing and developing project management professionals

A track record of establishing and improving project management processes and methodologies

Strategic mindset with the ability to align project delivery with business objectives

Exceptional communication skills with the ability to navigate complex stakeholder relationships

Data-driven approach to measuring project success and team performance

Strong problem-solving and conflict resolution capabilities

Customer-centric mentality with a focus on delivering exceptional client experiences

Ability to balance multiple priorities across numerous client engagements

Growth-oriented mindset with a willingness to adapt to changing business needs

Required Experience for the Role

Minimum of 10+ years of experience in project management, with at least 5 years in a leadership role

Proven experience building and optimizing a project management office in a professional services environment

A strong comprehension of the AWS Partner Ecosystem, preferably with a minimum of 2 years working experience at an AWS partner

Experience with AWS cloud projects or similar technology transformations

Strong understanding of project management methodologies (Agile, Scrum, Waterfall)

High proficiency with project management tools and systems (e.g., Jira, Smartsheet)

Track record of successful project delivery within scope, budget, and timeline

Experience with resource management and capacity planning

Demonstrated ability to manage client relationships and expectations

Demonstrated ability to balance business outcomes with technical implementation

The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate’s professional experience, key skills, and education/training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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