Starkey
Regional Clinic Manager - Midwest Region
Starkey, Circle Pines, Minnesota, United States, 55014
Regional Clinic Manager - Midwest Region
The Regional Clinic Manager (RCM) oversees the operations and performance of multiple clinics within an assigned region. This role ensures the delivery of high-quality hearing care services, leads and develops clinic teams, and drives operational, financial, and patient experience outcomes. The RCM plays a critical role in strategic planning, regulatory compliance, and continuous improvement across a dynamic hearing care environment. There are two available positions within the region. These roles are supporting the states of: Minnesota / Wisconsin Iowa Job Responsibilities/Results: Recruit, train, and supervise clinic staff, fostering a positive work environment and supporting ongoing professional development. Provide direct supervision to all Regional Clinic Leaders, Audiologists, Hearing Instrument Specialists, Audio Technicians, and Patient Care Coordinators within the assigned region. Implement and monitor patient care standards to ensure consistent delivery of high-quality hearing care services. Conduct clinical skills and clinical standards audits, identifying gaps and driving corrective action where needed. Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards. Perform clinical skills and clinical standards audits. Monitor patient satisfaction metrics and feedback; implement service enhancements to improve the overall patient experience. Analyze performance data (KPI), generate reports, and implement improvements based on findings. Analyze and implement improvements related to P & L. Monitor business expenses, strategic evaluation of territory and real estate sourcing. Ensure adherence to company policies, practices, and operational standards across the region. Execute and reinforce company initiatives at both the regional and clinic levels. Maintain a clinical presence as needed, including stepping in to provide clinic-level coverage to ensure continuity of care and prevent clinics from going dark. Communicate effectively with individuals and groups across clinical, operational, and leadership audiences. Partner with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns. Perform other duties/responsibilities as assigned. Job Requirements: High School degree or equivalent required Licensed Audiologist or Hearing Instrument Specialist, preferred Obtain a licensure to dispense hearing aids (within the region) within 24 months of job placement 4-year degree or equivalent preferred Experienced hearing care professional
Audiologist or Hearing Instrument Specialist preferred Excellent record of accomplishment of leading individuals and teams Excellent record of accomplishment of building trust and building interpersonal relationships Sales and business operations experience Experience managing multi-unit businesses preferred Working knowledge of hearing testing and diagnostic equipment. Working knowledge of market dynamics and business best practices, including fiscal responsibility. Proficiency with standard office technology and software systems. Ability to translate business analytics and performance data into clear, actionable priorities for clinic teams. Strong problem-solving skills with the ability to identify opportunities and implement effective solutions. Demonstrated ability to build and lead high-performing teams, set clear direction, motivate behavior change, and manage conflict. Ability to build and maintain effective interpersonal relationships within Audibel Retail and with external partners. Working Conditions: Field-based role requiring extensive travel within the assigned geographic region (primarily drivable), with limited domestic air travel as needed. Travel may include overnight and multi-day stays. Strong field presence, with up to 80% of time spent working onsite in regional clinics and attending meetings or training workshops when required Ability to lift and carry light to moderate materials (e.g., equipment, files, or supplies) as required, with or without reasonable accommodation. Operates standard office equipment and clinical software, including computers and phones. May operate clinical and diagnostic equipment as needed, consistent with licensure, training, and clinic coverage requirements. Pay Transparency: This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. The annual salary for this position is between $88,550 - $130,000. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.
The Regional Clinic Manager (RCM) oversees the operations and performance of multiple clinics within an assigned region. This role ensures the delivery of high-quality hearing care services, leads and develops clinic teams, and drives operational, financial, and patient experience outcomes. The RCM plays a critical role in strategic planning, regulatory compliance, and continuous improvement across a dynamic hearing care environment. There are two available positions within the region. These roles are supporting the states of: Minnesota / Wisconsin Iowa Job Responsibilities/Results: Recruit, train, and supervise clinic staff, fostering a positive work environment and supporting ongoing professional development. Provide direct supervision to all Regional Clinic Leaders, Audiologists, Hearing Instrument Specialists, Audio Technicians, and Patient Care Coordinators within the assigned region. Implement and monitor patient care standards to ensure consistent delivery of high-quality hearing care services. Conduct clinical skills and clinical standards audits, identifying gaps and driving corrective action where needed. Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards. Perform clinical skills and clinical standards audits. Monitor patient satisfaction metrics and feedback; implement service enhancements to improve the overall patient experience. Analyze performance data (KPI), generate reports, and implement improvements based on findings. Analyze and implement improvements related to P & L. Monitor business expenses, strategic evaluation of territory and real estate sourcing. Ensure adherence to company policies, practices, and operational standards across the region. Execute and reinforce company initiatives at both the regional and clinic levels. Maintain a clinical presence as needed, including stepping in to provide clinic-level coverage to ensure continuity of care and prevent clinics from going dark. Communicate effectively with individuals and groups across clinical, operational, and leadership audiences. Partner with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns. Perform other duties/responsibilities as assigned. Job Requirements: High School degree or equivalent required Licensed Audiologist or Hearing Instrument Specialist, preferred Obtain a licensure to dispense hearing aids (within the region) within 24 months of job placement 4-year degree or equivalent preferred Experienced hearing care professional
Audiologist or Hearing Instrument Specialist preferred Excellent record of accomplishment of leading individuals and teams Excellent record of accomplishment of building trust and building interpersonal relationships Sales and business operations experience Experience managing multi-unit businesses preferred Working knowledge of hearing testing and diagnostic equipment. Working knowledge of market dynamics and business best practices, including fiscal responsibility. Proficiency with standard office technology and software systems. Ability to translate business analytics and performance data into clear, actionable priorities for clinic teams. Strong problem-solving skills with the ability to identify opportunities and implement effective solutions. Demonstrated ability to build and lead high-performing teams, set clear direction, motivate behavior change, and manage conflict. Ability to build and maintain effective interpersonal relationships within Audibel Retail and with external partners. Working Conditions: Field-based role requiring extensive travel within the assigned geographic region (primarily drivable), with limited domestic air travel as needed. Travel may include overnight and multi-day stays. Strong field presence, with up to 80% of time spent working onsite in regional clinics and attending meetings or training workshops when required Ability to lift and carry light to moderate materials (e.g., equipment, files, or supplies) as required, with or without reasonable accommodation. Operates standard office equipment and clinical software, including computers and phones. May operate clinical and diagnostic equipment as needed, consistent with licensure, training, and clinic coverage requirements. Pay Transparency: This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. The annual salary for this position is between $88,550 - $130,000. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.