Eastman Chemical
Technical Service Rep
The Technical Service Representative (TS-Rep) aims to enhance customer satisfaction and business growth by providing expert technical support for Eastman's AMI products in the Films division, particularly focusing on PVB applications in Architectural and/or Automotive sectors. Responsibilities include engaging with customers to identify needs, providing technical product and process support, facilitating application development, and building strong relationships within the industry to drive continuous improvement and innovation. Someone successful in this role acts as knowledge expert in our customers' area of practice, and can therefore, effectively support the sales organization, customer service, business management, product development, product commercialization and identification of new ideas and insights. The TS-Rep role involves a blend of technical expertise and customer engagement, requiring problem-solving abilities, effective communication skills, and the capacity to work independently while traveling. Tasks are dynamic and involve both remote and on-site interactions. Technical Service Representatives provide technical support to our direct and downstream customers on commercial and developing products to ensure successful production and continued earnings growth for Eastman. The Technical Service Representative (TS-Rep) is responsible for connecting with the external environment to identify opportunities and threats in the Films division, particularly for PVB applications. They support the AMI core business by providing technical product and lamination process assistance to customers, both remotely and on-site, encompassing activities such as transitioning customers to Eastman existing solutions, troubleshooting technical issues through usage of analytical and statistical tools, monitoring competitive activities in the market and identifying customer unmet needs to introducing new products and technologies developed by Eastman. Additionally, active in the end-user customer facing team, advocating usage of Eastman solutions through industry associations and end users, but also supporting alleviation of field claims. Main internal touchpoints in the AMI division are the technology, quality, manufacturing, product management and marketing teams, those relationships being critical to succeed in the aforementioned responsibilities. Appropriately engages new and existing customers, and always provides timely communication and feedback, thereby building effective working relationships with the customer base. This is a remote position with a preferred location near Dayton, Ohio. Education: A Bachelor's degree or higher in Engineering, Chemical/Physical Science, or a related field required Expertise: Strong technical knowledge in (thermo)plastics processing and lamination processes, with a focus on PVB applications is preferred. Familiarity with problem-solving methodologies such as Six Sigma is highly desirable. Experiences: A minimum of 3 years of industry experience required. Practical experience in technical support roles required, and experience within the automotive or architectural sectors is preferred. Previous roles that involved direct customer engagement and application development in a materials or chemical context would be beneficial. Capabilities/Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills to effectively interact with customers and internal teams. Ability to build effective working relationships with customers Self-motivated and organized, capable of managing multiple tasks and priorities. Self-starter with ability to work autonomously and results oriented Ability to work independently as well as collaboratively in a team environment. Proficiency in using information systems and remote communication tools. Excellent communication and presentation skills Strong troubleshooting skills Good organization skills Proactive, self-directed, creative and takes initiative Commercial aptitude Strong computer skills and efficiency in Microsoft Office Languages: Fluency in English and the specific languages of the customer locations is required. Additional Mandarin language skills are an advantage
The Technical Service Representative (TS-Rep) aims to enhance customer satisfaction and business growth by providing expert technical support for Eastman's AMI products in the Films division, particularly focusing on PVB applications in Architectural and/or Automotive sectors. Responsibilities include engaging with customers to identify needs, providing technical product and process support, facilitating application development, and building strong relationships within the industry to drive continuous improvement and innovation. Someone successful in this role acts as knowledge expert in our customers' area of practice, and can therefore, effectively support the sales organization, customer service, business management, product development, product commercialization and identification of new ideas and insights. The TS-Rep role involves a blend of technical expertise and customer engagement, requiring problem-solving abilities, effective communication skills, and the capacity to work independently while traveling. Tasks are dynamic and involve both remote and on-site interactions. Technical Service Representatives provide technical support to our direct and downstream customers on commercial and developing products to ensure successful production and continued earnings growth for Eastman. The Technical Service Representative (TS-Rep) is responsible for connecting with the external environment to identify opportunities and threats in the Films division, particularly for PVB applications. They support the AMI core business by providing technical product and lamination process assistance to customers, both remotely and on-site, encompassing activities such as transitioning customers to Eastman existing solutions, troubleshooting technical issues through usage of analytical and statistical tools, monitoring competitive activities in the market and identifying customer unmet needs to introducing new products and technologies developed by Eastman. Additionally, active in the end-user customer facing team, advocating usage of Eastman solutions through industry associations and end users, but also supporting alleviation of field claims. Main internal touchpoints in the AMI division are the technology, quality, manufacturing, product management and marketing teams, those relationships being critical to succeed in the aforementioned responsibilities. Appropriately engages new and existing customers, and always provides timely communication and feedback, thereby building effective working relationships with the customer base. This is a remote position with a preferred location near Dayton, Ohio. Education: A Bachelor's degree or higher in Engineering, Chemical/Physical Science, or a related field required Expertise: Strong technical knowledge in (thermo)plastics processing and lamination processes, with a focus on PVB applications is preferred. Familiarity with problem-solving methodologies such as Six Sigma is highly desirable. Experiences: A minimum of 3 years of industry experience required. Practical experience in technical support roles required, and experience within the automotive or architectural sectors is preferred. Previous roles that involved direct customer engagement and application development in a materials or chemical context would be beneficial. Capabilities/Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills to effectively interact with customers and internal teams. Ability to build effective working relationships with customers Self-motivated and organized, capable of managing multiple tasks and priorities. Self-starter with ability to work autonomously and results oriented Ability to work independently as well as collaboratively in a team environment. Proficiency in using information systems and remote communication tools. Excellent communication and presentation skills Strong troubleshooting skills Good organization skills Proactive, self-directed, creative and takes initiative Commercial aptitude Strong computer skills and efficiency in Microsoft Office Languages: Fluency in English and the specific languages of the customer locations is required. Additional Mandarin language skills are an advantage