Senior Business Manager, Effortless Customer Experiences

****Drive the Customer Experience Analytics Strategy for Retail Bank.**** This is a unique opportunity to own the end-to-end design, implementation, and analysis of the Retail Bank's entire Customer Experience (CX) measurement system. Your expertise will not just inform strategy – it will define the data infrastructure and analytics used by the Retail Bank President and Senior Leadership Team to set priorities and make investments.* Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)* At least 2 years of experience in quantitative analysis* At least 2 years of experience in qualitative analysis* At least 1 year of experience in people management* At least 1 year of experience in project management* Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering* 5+ years of experience in quantitative analysis* 5+ years of experience in qualitative analysis* 2+ years of experience in people management* 2+ years of experience in product development* 2+ years of experience in financial modeling* 2+ years of experience in economic forecasting* 2+ years of experience in project managementCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr