Hilton Worldwide, Inc.
Senior Event Manager - Conrad New York Downtown
Hilton Worldwide, Inc., New York, New York, us, 10261
Job Description
Senior Event Manager – Conrad New York Downtown (Job Number: HOT0C65U)
Work Locations Conrad New York, 102 North End Ave, New York, NY 10282
The stunning Forbes 4‑Star Conrad New York is looking for a Senior Event Manager to join the Events Team! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3‑meal restaurant, rooftop bar, and in‑room dining.
As Senior Events Manager you are responsible for the negotiation of business through proposals and contracts to close business, creative design of menus and events to maximize revenue and event experience, and maintaining existing relationships with corporate and social accounts. As Sr. C&E Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales, recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events, and serve as the event planner's primary contact following turnover on property to ensure their experience. Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback, and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
What are we looking for? Minimum Years of Experience: one (1) year of Hospitality‑related experience at the manager level. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems (Delphi, FDC)
Relevant degree in business development or other relevant business field, from an academic institution (CMP, CPCE)
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property‑specific terms and conditions of employment.
Pay Rate The annual salary range for this role is $70,000–$99,000 and is based on applicable and specialized experience and location.
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Work Locations Conrad New York, 102 North End Ave, New York, NY 10282
The stunning Forbes 4‑Star Conrad New York is looking for a Senior Event Manager to join the Events Team! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3‑meal restaurant, rooftop bar, and in‑room dining.
As Senior Events Manager you are responsible for the negotiation of business through proposals and contracts to close business, creative design of menus and events to maximize revenue and event experience, and maintaining existing relationships with corporate and social accounts. As Sr. C&E Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales, recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events, and serve as the event planner's primary contact following turnover on property to ensure their experience. Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback, and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
What are we looking for? Minimum Years of Experience: one (1) year of Hospitality‑related experience at the manager level. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems (Delphi, FDC)
Relevant degree in business development or other relevant business field, from an academic institution (CMP, CPCE)
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property‑specific terms and conditions of employment.
Pay Rate The annual salary range for this role is $70,000–$99,000 and is based on applicable and specialized experience and location.
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