TD Bank
Senior Commercial Sales Associate (US)
TD Bank, Charlotte, North Carolina, United States, 28245
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Senior Commercial Sales Associate (US) will partner with Regional Vice Presidents and Relationship Managers in managing the day to day commercial loan support in the Regional Bank. The Commercial Sales Associate ensures that processes are conducted efficiently and timely and according to established policies and procedures and legal and regulatory guidelines along with service level agreements. This role will ensure consistent training, advice and guidance to staff members on practices and procedures, identifies weaknesses and coordinates training for commercial personnel as needed.**Depth & Scope:*** Provides leadership, coaching and guidance to team members* Verifies accuracy and completeness of assigned staff's work, identifying and addressing training opportunities as appropriate* Develops plans to achieve short-term team goals and complete assigned projects* Researches and resolves issues that cross several areas of operations and other areas of the Company. Delegates tasks and authority to enhance performance of assigned units* Actively assists in managing the reporting process assisting the Regional Vice President in monitoring the delinquencies, maturities and annual review process* May represent the Commercial Front Line of Business on various task forces and committees* Assists staff with moderate to complex aspects of account administration as necessary; assists in resolving escalated procedural issues and problems by conferring with staff, other internal departments and outside contacts as necessary* Determines and executes the necessary steps to ensure that CSAs have the tools and resources required to excel in their role* May develop and enhance a team approach that enables the CSA to actively participate in the loan origination and ongoing management of the portfolio* Encourages open communication with the Commercial Loan Specialist (CLS) during all aspects of the origination and renewal/modification process* Assists in contributing to development of unit(s) policies and procedures in coordination with Commercial Lending personnel* Partners with Loan Servicing team to ensure that all transactions relating to servicing are accurate* Plays an integral role in the underwriting process, ensuring a quick turnaround of decisions to the customer* May evaluate effectiveness of managed organization. Implements changes or reorganization of units to enhance operational performance and create efficiency of operations* May provide notary services to Customers as needed**Education & Experience:*** 4 year degree or equivalent experience* 4+ years related experience required* Comprehensive knowledge of federal and state regulations and UCC and banking regulations* Leadership, coaching, counseling and supervisory skills* Excellent written and verbal communications skills* In-depth knowledge of loan documentation required* Strong interpersonal and communication skills* Strong planning and organizational skills* PC skills - including Word, Excel, Access and other Microsoft products* Strong working knowledge of commercial banking systems* Previous supervisory experience* Ability to balance competing priorities and make sound business decisions**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.**Our Total Rewards Package**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, #J-18808-Ljbffr
Senior Commercial Sales Associate (US) will partner with Regional Vice Presidents and Relationship Managers in managing the day to day commercial loan support in the Regional Bank. The Commercial Sales Associate ensures that processes are conducted efficiently and timely and according to established policies and procedures and legal and regulatory guidelines along with service level agreements. This role will ensure consistent training, advice and guidance to staff members on practices and procedures, identifies weaknesses and coordinates training for commercial personnel as needed.**Depth & Scope:*** Provides leadership, coaching and guidance to team members* Verifies accuracy and completeness of assigned staff's work, identifying and addressing training opportunities as appropriate* Develops plans to achieve short-term team goals and complete assigned projects* Researches and resolves issues that cross several areas of operations and other areas of the Company. Delegates tasks and authority to enhance performance of assigned units* Actively assists in managing the reporting process assisting the Regional Vice President in monitoring the delinquencies, maturities and annual review process* May represent the Commercial Front Line of Business on various task forces and committees* Assists staff with moderate to complex aspects of account administration as necessary; assists in resolving escalated procedural issues and problems by conferring with staff, other internal departments and outside contacts as necessary* Determines and executes the necessary steps to ensure that CSAs have the tools and resources required to excel in their role* May develop and enhance a team approach that enables the CSA to actively participate in the loan origination and ongoing management of the portfolio* Encourages open communication with the Commercial Loan Specialist (CLS) during all aspects of the origination and renewal/modification process* Assists in contributing to development of unit(s) policies and procedures in coordination with Commercial Lending personnel* Partners with Loan Servicing team to ensure that all transactions relating to servicing are accurate* Plays an integral role in the underwriting process, ensuring a quick turnaround of decisions to the customer* May evaluate effectiveness of managed organization. Implements changes or reorganization of units to enhance operational performance and create efficiency of operations* May provide notary services to Customers as needed**Education & Experience:*** 4 year degree or equivalent experience* 4+ years related experience required* Comprehensive knowledge of federal and state regulations and UCC and banking regulations* Leadership, coaching, counseling and supervisory skills* Excellent written and verbal communications skills* In-depth knowledge of loan documentation required* Strong interpersonal and communication skills* Strong planning and organizational skills* PC skills - including Word, Excel, Access and other Microsoft products* Strong working knowledge of commercial banking systems* Previous supervisory experience* Ability to balance competing priorities and make sound business decisions**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.**Our Total Rewards Package**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, #J-18808-Ljbffr