Usg
Inside Sales Representative Sales & Sales Operations · Corporate Headquarters ·
Usg, Chicago, Illinois, United States, 60290
Inside Sales Representative- Pro Dealer
Job Description The Pro Dealer Inside Sales Professional is responsible for sales in the Pro Dealer/Independent Distribution segment. The Inside Sales Professional generates leads, builds relationships, analyzes markets, makes data driven recommendations and decisions and provides customer focused service. Key customers in this segment include; Ace Hardware, Do It Best, Cameron Ashely, LBM Advantage, LMC, Orgill, Sherwin Williams, and independent dealers throughout the US. Work location outside of the Chicago Corporate office may be considered based on candidate knowledge, skills and experience and will be at the discretion of the hiring manager.
KEY DUTIES AND RESPONSIBILITIES
Grow volume and sales with assigned Co-ops, Distributors, Specialty Dealers, and National Account Customers by driving USG value proposition
Develop customer relationships by being proactive, follow-up and having industry and product knowledge.
Pro-actively contacts assigned customers to strengthen relationship, follow-up on sales activities and address issues promptly
Participates in customer/contractor events, requires travel over weekends
Responds and follow-up to customer inquiries and complaints promptly.
Visits customers in the market as needed
Ensures data in Salesforce.com meets requirements, up-to-date, accurate and organized.
Collaborates to seek resolution efficiently and effectively.
COMPETENCIES
Problem-solving abilities with strong decision-making skills
Identifies key issues and reports and responds proactively
Makes decisions in a timely manner, even in the face of ambiguity and adversity
Innovative and actively seeks and generates creative solutions
Implements new and/or different approaches in order to obtain significant gain
Interpersonal Effectiveness
Relates well to a variety of people
Effectively builds rapport
Listens well and probes to gain better understanding
Treats others with respect, facilitates exchange of information and ideas
Resolves conflicts in a constructive manner
Communicates with impact
Articulate, speaks clearly and succinctly
Presents ideas well one-on-one and in groups
Has a confident style
Persuasive, engages with others to engender mutual understanding and cooperation Resourcefulness and Adaptability
Versatile, able to handle non-routine operations
Readily adapts to new, different or changing circumstances and requirements
Figures out ways to overcome obstacles and threats
Self-starter
Proactive, understands what’s needed before being asked
Takes initiative and ownership without being directed Internal
KEY QUALIFICATIONS
Leader, Self-starter and proficient with technology
Strong interpersonal skills to work effectively within a team environment and deal effectively with various internal and exterior customers.
Excellent verbal and written communication skills
Detail-orientated
Excellent follow-up skills
High-energy
Well organized
Proven problem-solving skills to address customer issues and concerns
Education, Bachelor’s degree in Marketing, Business Administration, English or related area or related field or an equivalent combination of education and experience.
Work Experience Previous experience in a customer focused role preferred Other
Willing to relocate outside of the Chicago market for future potential positions.
PLEASE NOTE This position does require at least 2 days a week being worked from the corporate office.
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.
EOE including disability/veteran
#J-18808-Ljbffr
Job Description The Pro Dealer Inside Sales Professional is responsible for sales in the Pro Dealer/Independent Distribution segment. The Inside Sales Professional generates leads, builds relationships, analyzes markets, makes data driven recommendations and decisions and provides customer focused service. Key customers in this segment include; Ace Hardware, Do It Best, Cameron Ashely, LBM Advantage, LMC, Orgill, Sherwin Williams, and independent dealers throughout the US. Work location outside of the Chicago Corporate office may be considered based on candidate knowledge, skills and experience and will be at the discretion of the hiring manager.
KEY DUTIES AND RESPONSIBILITIES
Grow volume and sales with assigned Co-ops, Distributors, Specialty Dealers, and National Account Customers by driving USG value proposition
Develop customer relationships by being proactive, follow-up and having industry and product knowledge.
Pro-actively contacts assigned customers to strengthen relationship, follow-up on sales activities and address issues promptly
Participates in customer/contractor events, requires travel over weekends
Responds and follow-up to customer inquiries and complaints promptly.
Visits customers in the market as needed
Ensures data in Salesforce.com meets requirements, up-to-date, accurate and organized.
Collaborates to seek resolution efficiently and effectively.
COMPETENCIES
Problem-solving abilities with strong decision-making skills
Identifies key issues and reports and responds proactively
Makes decisions in a timely manner, even in the face of ambiguity and adversity
Innovative and actively seeks and generates creative solutions
Implements new and/or different approaches in order to obtain significant gain
Interpersonal Effectiveness
Relates well to a variety of people
Effectively builds rapport
Listens well and probes to gain better understanding
Treats others with respect, facilitates exchange of information and ideas
Resolves conflicts in a constructive manner
Communicates with impact
Articulate, speaks clearly and succinctly
Presents ideas well one-on-one and in groups
Has a confident style
Persuasive, engages with others to engender mutual understanding and cooperation Resourcefulness and Adaptability
Versatile, able to handle non-routine operations
Readily adapts to new, different or changing circumstances and requirements
Figures out ways to overcome obstacles and threats
Self-starter
Proactive, understands what’s needed before being asked
Takes initiative and ownership without being directed Internal
KEY QUALIFICATIONS
Leader, Self-starter and proficient with technology
Strong interpersonal skills to work effectively within a team environment and deal effectively with various internal and exterior customers.
Excellent verbal and written communication skills
Detail-orientated
Excellent follow-up skills
High-energy
Well organized
Proven problem-solving skills to address customer issues and concerns
Education, Bachelor’s degree in Marketing, Business Administration, English or related area or related field or an equivalent combination of education and experience.
Work Experience Previous experience in a customer focused role preferred Other
Willing to relocate outside of the Chicago market for future potential positions.
PLEASE NOTE This position does require at least 2 days a week being worked from the corporate office.
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.
EOE including disability/veteran
#J-18808-Ljbffr