Director, Application Services

Overview Responsible for the management of all IS managed applications and the coordination and integration of all departmental based applications within the organization. This position in conjunction with IS Governance Committees, IS Leadership, and PMO coordinates Information Services application projects within the domain of expertise to ensure appropriate resources are assigned and that end user requirements are met for complete, accurate, timely and usable information for patient care and business decision-making and evaluation. In conjunction with Application Support Managers, is responsible for the design, implementation and support of Epic, Infor, and other Clinical and Business applications, resolving issues in a timely fashion and ensuring that the technology meets clinical and business requirements. Negotiates with Operational Leadership the necessary changes in clinical or revenue workflow in order to improve efficiency and effectiveness and to make maximum use of the WakeMed Applications. Mentors all employees within sphere of influence, developing and delivering effective customer service. Leads by example, taking an active role in providing effective customer service. Accountable for the integration of the WakeMed mission, vision and values into the performance of all areas of responsibility.

Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure Not Applicable

Education Master's Degree Information Systems Required - Or Business Administration Required - Or Health Administration Required - Or Public Administration Required

Experience 10 Years Information Services Required, 7 Years Leadership Preferred, 7 Years Information Services Preferred

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