Midstream Health
Senior Associate, Business Strategy & Operations
Midstream Health, Poland, New York, United States
The Role
We’re looking for a
Senior Associate, Business Operations & Strategy
who will be the primary partner to our customers — owning onboarding, implementation, ongoing insights, and long-term relationship management.
This is a customer-facing, analytical, project-driven role for someone who thrives in ambiguity, enjoys digging into financial and contract data, and can manage multiple enterprise relationships at once. You’ll work closely with Growth and partner across Product, Engineering, and our Analyst team to ensure customers experience real, measurable value.
What You’ll Do Customer Ownership & Relationship Management
Serve as the primary point of contact for 3–5 enterprise healthcare customers throughout the full contract lifecycle.
Partner with Head of Supply Chain Solutions on initial kick-offs, then independently lead day-to-day communication, coordination, and customer success.
Build strong, trusted relationships with executives, Finance teams, and key stakeholders.
Onboarding & Implementation
Own the end-to-end onboarding and implementation process for new customers, ensuring smooth delivery and clear expectations.
Coordinate across internal teams to ensure customer data, contracts, and financial models are ingested and validated.
Insights, Analysis & Value Delivery
Dive deep into customer financial and contract data to uncover insights, validate rebate models, and identify margin improvement opportunities.
Partner with Analysts to model, review, and QA rebate calculations and financial impact.
Present insights to customers regularly through meetings, presentations, and executive updates.
Project & Account Management
Manage multiple customer timelines, deliverables, and priorities simultaneously.
Create structure, clarity, and process in ambiguous environments — especially during onboarding and data discovery.
Ensure customers see rapid ROI and continuous value from Midstream’s platform.
What Success Looks Like First 45 Days
Process a set of contracts end to end
Understand internal products
Manage 1 active customer and participate onboarding 1 customer
Support onboarding, implementation, insights delivery, and relationship management.
Longer Term
Independently manage 3–5 customers end-to-end
Deliver meaningful, measurable value through insights, data accuracy, and strong executive communication.
Increase revenue impact by supporting strong customer outcomes and expansions.
What You’ll Bring Core Competencies
Customer-facing excellence:
Experienced in presenting insights, leading meetings, writing polished emails, and building strong relationships.
Project & account management:
Comfortable managing multiple customers and competing priorities with structure and organization.
Analytical depth:
Strong data analysis skills; able to dig into financial and contract data, identify discrepancies, and produce insights.
Qualifications
Bachelor’s degree required; ideally in Finance, Economics, Business, Engineering, or another technical field.
4–8 years of experience in consulting, BizOps, strategy, or customer-facing operational roles.
Strong proficiency in
Excel
and
PowerPoint .
Experience working with multiple clients or work-streams simultaneously.
Comfortable with travel for customer meetings up to ~50% of the time
Thrives in ambiguous, fast-moving environments and contributes to building process from scratch.
Who Thrives Here
Former consultants who want to go deeper into operations, customer strategy, and execution.
Operators who love solving complex financial and operational problems.
Clear communicators who can be “the face” of Midstream to large enterprise customers.
Individuals who like variety, ownership, and direct impact on company revenue and customer success.
#J-18808-Ljbffr
Senior Associate, Business Operations & Strategy
who will be the primary partner to our customers — owning onboarding, implementation, ongoing insights, and long-term relationship management.
This is a customer-facing, analytical, project-driven role for someone who thrives in ambiguity, enjoys digging into financial and contract data, and can manage multiple enterprise relationships at once. You’ll work closely with Growth and partner across Product, Engineering, and our Analyst team to ensure customers experience real, measurable value.
What You’ll Do Customer Ownership & Relationship Management
Serve as the primary point of contact for 3–5 enterprise healthcare customers throughout the full contract lifecycle.
Partner with Head of Supply Chain Solutions on initial kick-offs, then independently lead day-to-day communication, coordination, and customer success.
Build strong, trusted relationships with executives, Finance teams, and key stakeholders.
Onboarding & Implementation
Own the end-to-end onboarding and implementation process for new customers, ensuring smooth delivery and clear expectations.
Coordinate across internal teams to ensure customer data, contracts, and financial models are ingested and validated.
Insights, Analysis & Value Delivery
Dive deep into customer financial and contract data to uncover insights, validate rebate models, and identify margin improvement opportunities.
Partner with Analysts to model, review, and QA rebate calculations and financial impact.
Present insights to customers regularly through meetings, presentations, and executive updates.
Project & Account Management
Manage multiple customer timelines, deliverables, and priorities simultaneously.
Create structure, clarity, and process in ambiguous environments — especially during onboarding and data discovery.
Ensure customers see rapid ROI and continuous value from Midstream’s platform.
What Success Looks Like First 45 Days
Process a set of contracts end to end
Understand internal products
Manage 1 active customer and participate onboarding 1 customer
Support onboarding, implementation, insights delivery, and relationship management.
Longer Term
Independently manage 3–5 customers end-to-end
Deliver meaningful, measurable value through insights, data accuracy, and strong executive communication.
Increase revenue impact by supporting strong customer outcomes and expansions.
What You’ll Bring Core Competencies
Customer-facing excellence:
Experienced in presenting insights, leading meetings, writing polished emails, and building strong relationships.
Project & account management:
Comfortable managing multiple customers and competing priorities with structure and organization.
Analytical depth:
Strong data analysis skills; able to dig into financial and contract data, identify discrepancies, and produce insights.
Qualifications
Bachelor’s degree required; ideally in Finance, Economics, Business, Engineering, or another technical field.
4–8 years of experience in consulting, BizOps, strategy, or customer-facing operational roles.
Strong proficiency in
Excel
and
PowerPoint .
Experience working with multiple clients or work-streams simultaneously.
Comfortable with travel for customer meetings up to ~50% of the time
Thrives in ambiguous, fast-moving environments and contributes to building process from scratch.
Who Thrives Here
Former consultants who want to go deeper into operations, customer strategy, and execution.
Operators who love solving complex financial and operational problems.
Clear communicators who can be “the face” of Midstream to large enterprise customers.
Individuals who like variety, ownership, and direct impact on company revenue and customer success.
#J-18808-Ljbffr